Gretchen Hoffman Email & Phone Number

Gretchen Hoffman is a Senior SaaS Customer Success Manager at Sitecore. She possess expertise in graphic design, customer service, social media, microsoft excel, packaging and 41 more skills. Colleagues describe her as "I’ve had the pleasure of working closely with Gretchen for the last three years at Reflektion, including after the Sitecore acquisition. Gretchen served as a true customer-first Customer Success Manager for our personalization platform and took the lead with key commerce clients including Big Lots, DSW, Levi's, Room & Board, Spencer's, Zumiez, and many more. Gretchen always maintained great curiosity about not only how our search and recommendation tool worked, but also how these solutions performed. I always found Gretchen to be well-prepared, organized, and an advocate for her clients. She consistently stayed on top of tickets, tech support issues, and product and training requests which was critical when Sitecore migrated Reflektion’s ticket system to their own. She even helped keep me on schedule when my time and attention were often pulled in multiple directions! I believe Gretchen would be a valuable Customer Success asset to any SaaS or service-oriented organization. I would hire or recommend her myself if I were in a position to do so. Please feel free to contact me if you require any further details regarding Gretchen’s performance and capabilities."

Listed skills include Graphic Design, Customer Service, Social Media, Microsoft Excel, and 42 others.

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  Harrington College Of Design

  Communication Design