Gretell W. Email & Phone Number

San Diego, Ca, Us

•Creator of Emerald’s Lighthouses (EL) premier Case Management & Service Coordination training, producing ethically driven community difference makers. •Creator of the EL’s signature Individualized Support Plan (ISP) programming model, designed to initiate life integration and transformation. •Creator of The Emerald Lighthouse Method, incorporating the 4 aspects of life integration – Home, Health, Safety, and Natural Supports.•Responsible for master Case Management implementation and quality assurance, including client progress and improvement-based disciplines. •Develop and oversee EL’s client tracking system and online platform for intaking clients, documenting progress, and monitoring client information.•Responsible for recruitment, on-boarding, and full-scope training and operations of EL’s service lines. •Manage routine quality audits to ensure EL standards of excellence. •Creator of all EL’s operating policies and procedures. •Responsible for growing EL’s strategic footprint, expanding into new cities within San Diego and Imperial Counties. •Responsible for all aspects of EL’s financial health, including fiscal forecasting, budgeting analysis, and compliance.

Portland, Oregon, Us

NBCMI Certified Medical Interpreter (CMI#102039)- Spanish

San Diego, Ca, Us

•Assessed persons with developmental disabilities, facilitating the development, implementation, and coordination of Individual Program Plans (IPP)/ Individual Family Service Plans (IFSP).•Responsible for comprehensive Service Coordination for clientele base of approx. 90 adults, evaluating and monitoring the effectiveness /quality of services provided.•Served as an advocate for clients, counseling and training not only clients but also for their families and providers.•Located and secured services fitting with clients’ developmental and communication skills.

Us

•As a Team Leader, oversaw client roster of 50+, developing, coordinating, and managing ISP and IFSP implementation for 4-6 Case Managers. •Provided Resource Coordination to clientele base of 30+•Administered client evaluations, identifying individualized programming needs, and recommending a tailored Individualized Development Plan. •Assisted in locating and securing local services to support clientele’s developmental and communication skills.•Provided direct services and training to clients, their families, and providers; monitored the quality and effectives of service lines.

New York, Ny, Us

Served as a private signing agent & notary public, completing notarial certification on documentation, bearing witness in various scenarios, and affirming state of mind parties.

New York, Ny, Us

Offered quality assurance services, evaluating legal compliance, product placement, customer service protocols, product knowledge, and operational efficiency through mystery shopping, providing respective companies with comprehensive quality evaluations.

Greenwich, Ct, Us

•Responsible for managing accounts payable and receivable. •Prepared and executed marketing strategies to expand business, retain clientele, and increase brand awareness. •Led Internal communication initiatives, generating executive correspondence, sales reports, compliance/protocol documentation, and operating procedures. •Developed systems and protocols to streamline business processes (administration business processes revitalization), including documentation, client referral programs, customer service approach, and advertising outreach.•Led customer relation efforts, overseeing customer satisfaction, developing standardized customer greeting transcripts to improve our overall service experience.•Provided onsite translation for Spanish speaking customers as certified healthcare interpreter.

San Diego, Ca, Us

•Contributed to targeted research projects on the improvement of health services available for women in the San Diego South Bay community, assisting San Ysidro Health Center leaders in their next level of expansion work through quantitative and qualitative analysis. •Gathered demographic trends and data for various women’s needs, including internal extramural research for upcoming support programs and projects. •Developed and presented bilingual projects intended to inform teenage females of the free health services available in the community. •Conducted strategic outreach (field research), collecting information via peer groups, counseling sessions, and onsite analysis particularly in local high schools throughout South Bay.

Bachelor Of Interdisciplinary Studies, Criminal Justice/Sociology

Master Of Science - Ms, Industrial And Organizational Psychology