Grettel Santos Email & Phone Number

Hollywood, Florida, United States

Hollywood, Florida, United States

Cayo Santa María, Villa Clara, Cuba

• Managed special requests for customers regarding restaurant reservations, limousine services and car rentals.• Empowered staff to deliver guest service by encouraging and rewarding responsive guest assistance.• Improved guest service by providing staff guidance, feedback and individual coaching.• Emphasized employee selection, training and development to conduct proper business.• Promoted teamwork and quality service through daily communication and coordination with other departments.• Collaborated with event coordinators to organize meetings and special events

Varadero, Matanzas, Cuba

•Greeted and directed visitors to appropriate personnel and answered average of 50 calls and emails daily.•Supervised setup of conference rooms for meetings and office events in common areas.•Greeted customers, delivery persons and official representatives.•Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.•Handled conference room scheduling, collaborating with meeting organizers on logistics and catering.

Havana, Havana, Cuba

•Resolved customer inquiries and complaints requiring management-level escalation.•Informed board and committee about trends, issues and activities to facilitate policy-making.•Mediated conflicts between employees and facilitated effective resolutions to disputes.•Remained calm and professional in stressful circumstances and effectively diffused tense situations.•Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Associate Of Science - As, Registered Nursing/Registered Nurse

High School Diploma