Greven Carl Manuel Email & Phone Number

Valenzuela, Ncr, Ph

Quezon City, National Capital Region, Philippines

Quezon City, National Capital Region, Philippines

Quezon City, Philippines

1. Claims and Dispute Managementa. Assess the risk, validity and gravity of the escalated claimb. Identify and execute the correct process to provide resolution on the claim based on standard operating proceduresc. Maintain expected Service Level Agreement on a specific claimd. Confirm satisfaction as to how disputes/claims are handled2. Recurrence Mitigation and Service Quality Improvementa. Mitigate recurrence through the endorsement of proactive resolutions and settling problematic metrics based on company policies/protocols and management’s approvalb. Ensure service quality based on recurrence and problematic metrics3. Other tasks which may be assigned

Quezon City

1. Assists all areas of Human Resource2. Implements and identifies process improvements and with current policies as needed3. Coordinates performance management process, annual merit process review, engagement survey, succession management process

1. Administered and maintained recruitment, compensation,benefits and other HR-related programs2. Was mainly in-charge of payroll and benefits3. Coordinated new-hire orientation, employee on-boarding,and off-boarding4. Spearheaded team gel activities to instill company valuesto employees5. Responsible for corporate social responsibility eventplanning (Gawad Kalinga outreach activity)6. Developed quality management systems (QMS) forcompany policies and procedures with related to HRactivities7. Kept compliance documents up-to-date