Grey Jackson Email & Phone Number

New York, Ny, Us

New York, Ny, Us

New York City Metropolitan Area

New York, United States

New York, Ny

New York City Metropolitan Area

New York, United States

- Served as the primary point of contact for managing escalated and complex provider requests, ensuring effective cross-functional collaboration- Successfully led, evaluated, and empowered a high-performing remote team.- Provided live coaching, conducted 1:1s, and provided feedback- Leveraged Quality Assurance platform Aprikot to provide consistent and actionable feedback.- Fostered trusting relationships and supporting the professional development of my direct reports- Took a leadership role in cross-functional projects to enhance access issue resolution strategies andescalation processes- Consistently achieved team and individual goals, including OKRs, metrics, and KPIs- Regularly iterated processes using collected hard data and team feedback to refine SOPs- Played a key role in defining and evolving team metrics and SLAs, contributing to continuous improvement efforts- Actively participated in and managed the hiring, onboarding, and training process.- Identify recurring trends, suggest solutions, and work on resolution implementation- Built workflows and processes to scale for efficiency and excellence

Brooklyn, New York, United States

Training Responsibilities:- Delivered trainings to newly hired, and tenured team members and facilitated onboarding- Designed training in a Learning Management System (Workramp), as well as developed classroom-styletraining- Trained team during a period of growth representing an increase of ~80% in team size and encompasses both internal hires as well as hires from our BPO teammates at Partner Hero- Implemented requests for new training and knowledge needs using a multifaceted approach- Monitored trainee progress and coordinates follow-up reviews as needed - Assessed trainee engagement and mastery, track feedback and note areas to focus on for individual coaching and to identify knowledge gaps in training- Communicate training needs to management and consistently look for ways to iterate and improve training processes meet the changing needs of the organization- Maintain a database of all training and knowledge materials- Built workflows and processes to scale for efficiency and excellenceOperations Responsibilities - Negotiate contracts to ensure in-network billing for doctor's offices and hospitals to the company's and patients' advantage- Respond quickly to new provider requests from members and manage negotiations to satisfactory resolution- Identify and develop ways to improve access issue resolution strategy, as well as manage the accessescalation process- Work collaboratively with network and repricing partners to build and maintain efficient operations

Greater New York City Area

- Analyzed and answered the inquiries and needs of customers simultaneously regarding payroll, compliance, and health insurance over phone, email, chat, and Slack.- Synthesized complex ideas into simple but thorough explanations- Regularly counseled company administrators and employees on best practices regarding health care,including initial plan selection, company renewals, and qualifying life events.- Handled customer inquiries and suggestions courteously and professionally.- Provide expert-level support, guidance, and troubleshooting to customers around- Contributed recommendations for improving our product and processes while advocating for customers- Other duties as needed based on department and/or organizational needs

Chattanooga, Tennessee Area

Chattanooga, Tennessee Area

Chattanooga, Tennessee Area

Master Of Fine Arts (Mfa), Writing For The Musical Theatre

Activities and Societies: Graduate Student Organization, Vice President (2015-2016) Graduate Student Organization, President (2016-2017)

Bachelor Of Arts (B.A.), Theatre/Theater

Activities and Societies: Student Government Association, Chancellor's Ambassadors, Alpha Psi Omega, Chamber Singers, Chattanooga Singers.