Analyzing and interpreting Quality metrics to drive process improvements Served as customers main point of contact for Quality matters within the facility: working with the customer’s quality representatives to drive Quality processes and foster positive business relationships. Managing, conducting audits, and documenting the Corrective and Preventive Action (CAPA) process. Maintain historical trend analysis of test results for modifying/ enhancing material and SOPs. Ensure site is meeting performance objectives relative to self-inspection of the accuracy, timeliness, and effectiveness of processes. Creating and updating work instructions for facility teammates and ensure access to QMS systems. Special projects as needed to support quality systems across the facility.