Grey Cleveland Email & Phone Number

Roswell, Ga, Us

Milwaukee, Wisconsin, Us

Led a team of Access Services and Identity Services engineers and business analysts integrating applications to the flagship Ping Management platform for SSO, MFA, and Federation, and the flagship SailPoint Identity Management platform for integrated Identity Management.• Oversaw and tracked status of all Ping and SailPoint application integrations using Azure DevOps supporting the SDLC.• Reported Ping and SailPoint application integration metrics for senior leadership, which included the CISO and COO.• Managed a corporate project sponsored by the COO to decommission global enterprise RSA SecurID platforms and migrate all MFA services to Ping, completing the project on-time, on budget.• Managed all audit and compliance requirements for Access Services and Identity Services teams to include: (a) Disaster recovery and business continuity planning, execution, and reporting for all Access Services platforms; (b) Provided evidence for all audit requests related to SOX, PCI, and internal audit; (c) Vulnerability tracking, reporting, and resolution for all Access Services Ping environments deployed globally; and (d) Managed, tracked and reported Archer-based risks and management action plans to ensure all risks had appropriate remediation plans, and ensure timely completion.

GC Consulting Partners, LLC provides consulting services in the area of Information Technology and Procurement. Engagements include:• Organizational effectiveness assessment• Infrastructure and application architecture assessment• IT governance• Program planning and management• IT-business alignment and strategy development• Shared services strategy planning and implementation• Strategic sourcing • Telecom expense management

Atlanta, Georgia , Us

Responsible for all IT functions including product development, business systems analysis, systems support, PMO, data center environments and infrastructure, telecom/LANWAN, end user computing and support, cybersecurity, disaster recovery, and business continuity.• Shut down the smallest of three data centers saving $150K/year.• Effectively served as CISO for the company.• Reduced IT-controlled annual expense costs by $600K+ (30% of non-staff IT budget) and non IT-controlled call center telephony expenses by $500K/year using strategic sourcing best practices. • Developed and implemented a strategic plan to transition to Agile and DevOps to get the IT team moving at the speed of the business.• Developed a strategic plan for IT in first three months and presented it to the CEO and executive team; the plan received full enthusiastic support from the executive team.• Implemented a Project Management Office (PMO) to manage demand, prioritize requests based on business benefits, optimize resource utilization, and balance the project portfolio to focus on operations transformation.• Partnered with and led heads of Actuary and Product Management to implement predictive analytics tools for pricing and profitability – project improved profitability by over $6.5M per year.

Peachtree Corners, Georgia, Us

Promoted and added responsibility for Corporate Systems and Global Application Development (GAD) to the CTO role below. These additional responsibilities include directing and overseeing a portfolio of development projects in support of Finance, Human Resources, Legal, and other corporate functions; and providing leadership and direction for GAD which develops, deploys, and supports claim management systems deployed in 18 countries around the globe.• Created a global governance executive steering committee (PMO) for GAD to improve processes for demand management and project prioritization, and ensure alignment with business needs and expectations.• Led global team in development of the company’s next generation claims platform, Crawford iQ, to replace and retire multiple different systems in use around world.• Implemented telecom expense management system saving over $1 million/year. • Led architecture, design, and implementation of infrastructure to build the Global Business Service Center (GBSC), a captive offshore facility in Manila, and connect to systems housed in data centers globally.• Implemented Agile development methodology in GAD and implemented a DevOps framework using Appian’s business process management platform for rapid application development and changes.

Peachtree Corners, Georgia, Us

Develop strategies to optimize efficiency and effectiveness of the technology infrastructure team, including data center, mainframe and open systems, networking, storage, messaging applications, and end user computing support. Ensured high availability, security compliance, and disaster recoverability for over 100 applications, including claims systems for property and casualty, workman’s compensation, and medical management businesses. • Developed data center co-location plan to mitigate risk, improve availability, and reduce cost; developed supporting ROI with 4 month payback period and 5-year NPV of $4.6M.• Spearheaded data center move planning, and successfully moved data center in 2012.• Created business case for outsourcing the Technology Infrastructure team to generate over $12M savings.• Developed and implemented change and communications management plan for the outsourcing effort.• Led transition planning and cutover to new outsourced infrastructure services provider in 2012.• Established Vendor Management Office for oversight and management of the outsourced provider.• Led implementation of ITIL change, service request, asset, problem, and incident management processes. • Elected Corporate Officer of Crawford & Company by Board of Directors in 2012, and named to Global Senior Management team to lead corporate strategy.

Milwaukee, Wisconsin, Us

Directed programs to rapidly integrate acquired companies to drive cost reductions and grow revenue. Directed delivery for application development, including SAP, Cognos BI, CRM, client portal, corporate websites, sales force automation, and email and collaboration systems. Assumed responsibility for enterprise procurement and strategic sourcing, physical and information security, business continuity, and telecom expense management. • Led a Procurement Transformation initiative to evolve from tactical purchasing focus to strategic sourcing focus: built strategic sourcing team, developed key performance metrics, and more than quadrupled spend under Procurement management from 10% to 45% saving $18 million/year in 2008.• Integrated 9 acquisitions into the “One CheckFree” IT application and infrastructure architecture and support model, consolidating platforms, and achieving staffing efficiencies.• Achieved systems availability targets 69 out of 71 months.• Steering committee advisor for $150M data center facility expansion, including data center consolidation, attainment of continuous availability with near-zero data loss, and ITIL process implementation.• Developed integrated systems for CRM, change and configuration management (CMDB), incident, problem, change, and release management to support ITIL process transformation.• Hired a new CISO and developed a best practices corporate security program establishing policies, strategy, architecture and governance of divisional security programs and business continuity plans.• Improved Service Desk call performance to world class levels; improved first call resolution from 40% to 70%; IT Service Desk was the highest-rated service of all company services in a 2004 associate survey.

Milwaukee, Wisconsin, Us

Milwaukee, Wisconsin, Us