Greysi Morales Email & Phone Number

Spain

Translation/interpretation in medical and financial situations, as well as for electricity company services, public resources facilities, schools and human services. Everything took place in the United States, the clients called the interpreters service line so we could get contacted and help them.

Barcelona, Catalonia, Spain

I specialized in handling critical or severe incidents that were not resolved at Tier 1. Once the issues escalated, I was responsible for assisting customers through various channels, such as chat, email, and phone. Additionally, I managed the relationship with partners to ensure efficient problem resolution

Barcelona, Catalonia, Spain

I taught English as a second language to children, teenagers and adults from Peru and Spain. While living in Peru, the majority of the classes were conducted in person. However, after relocating to Barcelona, I transitioned to delivering the lessons online.

Barcelona, Catalonia, Spain

Receiving customer incident calls, troubleshooting and resolving issues, handling CRM, and providing progress reports to the immediate supervisor.

Lima, Perú

I provided assistance to customers who had encountered issues with their monetary transactions on the virtual platform. In cases where their transactions could not go through for various reasons, I had to check the status of their transactions, communicate with their banks to determine the necessary steps for processing transfers, follow established protocols, and ensure that their transactions were successfully processed. I provided help via email, calls and chat.

Translation/Interpretation of medical and some financial situations over the phone, the situations took place in United States, Canada and England.

Lima, Perú

I was responsible for managing the entire sales process, which began with initial client contact through methods such as email communication and phone calls. This contact aimed to establish a connection and build rapport with potential clients. Subsequently, I arranged video meetings to gain a deeper understanding of their company's specific needs and presented them with suitable solutions tailored to their business requirements.

I provided English classes for young children. I created lesson plans, delivered lessons, checked students' materials, conducted evaluations, and handled various administrative tasks. In addition to teaching, I also managed students' progress, attendance, and regularly communicated with their parents.

La Molina, Lima, Perú

I was responsible for managing a sales team consisting of thirty sales representatives. In addition to overseeing the team, I also actively participated as a salesperson. Our collective goal was to meet daily, weekly, and monthly sales targets while adhering to established protocols and quality instructions.

Lima, Perú

I was responsible for selling credit cards to individuals who had previously been clients of the bank. I successfully achieved the sales objectives and also provided customer assistance whenever it was required.

Education record

Negocios Internacionales

International Business

Idioma Inglés