Greg Garland Email & Phone Number

Redondo Beach, California, United States

Laguna Beach, California

Anaheim, California

- Responsible for short and long term planning and the management of the Housekeeping operations at a 656 (240 suite) room hotel.- Restructured and developed Housekeeping inventory policies and procedures while maintaining a budget in excess of $100,000- Instituted a daily room inspection program to maintain accountability for entire department.- Developed and recommend the budget, labor cost plans and objectives of Department and managed within those approved plans in cooperation with 8 different hotel departments- Worked closely with vendors to assure proper pricing, delivery, and maintenance - Supervised and mentored a multicultural staff of over 90 employees, including monthly trainings and refreshers on all hotel related policies and procedures

Newport Beach

- Supervised and scheduled staff to manage hotel check in and check out process and insured proper staffing levels for customer service goals.- Oversaw inventory of 403 guest rooms while assisting the management of rates deployed to optimize revenue.- Coordinated guest, valet and concierge services.- Analyzed, investigated, and resolved all guest complaints; emphasized communication with guests to assure overall satisfaction in all aspects of their stay. - Coached and counseled employees to reflect Hyatt Service Standards- Ensured all operations and cash handling was done per policies and procedures

Newport Beach

- Trained a multicultural staff regarding the importance of, and how to greet, guests and resolve guest requests - Assured all safety and security policies and procedures were followed - Worked closely with all other Departments- Purchased all Housekeeping supplies - Worked closely with vendors to assure proper pricing, delivery, and maintenance - Awarded Hyatt Manager of the Year 2011