- Created a holistic view indicating business metrics to empower the salesteam and senior management to make data-driven decisions quickly - Devised mechanism to capture key financial indexes and integration with downstream applications to create visibility on financial aspects- Created process flow to onboard clients on multiple business lines under a single contract resulting in reduced onboarding time, better client experience, and reduced billing efforts- Introduced a bulk feature to introduce new billing zone and data flow for customized rate card into invoicing tool- Run a project for pricing/contract validations to automate billing for LTL network

-Streamlined and managed China India parcel operations by creating process repository, process adherence including SLA management by setting up daily SLA review calls- Designed a transportation management product integrated with KYC validation tool for parcel business running from China to India capturing parcel journey and real-time visibility creation. - Created process documents for import/export air freight and ocean freight for developing MVP - Streamlined vendor bills Provisioning, P&L reporting and reconciliation for international business

-Strategize a model for logistics players in countries like Sri Lanka and Bangladesh to kickstart domestic e-commerce logistics operations in their geographies by process, network design, operations training and setup a support team- Localization of region-specific technology product to logistic players of LK & BD to meet geography specific requirements like order booking, facility allocation based on captured address, last-mile mobile application, Performance Measuring matrix report- Setup a PMO to monitor and improve the performance matrix of a strategic client by devising new product offerings which resulted in the increase of the number of orders to 125k/day from 30K/day in a span of seven months