Inquisitive analytical IT Help Desk Administrator/Technician. Service and Project Coordinator with expert communication skills. Highly focused on professionalism and superior customer relations. Excels at partnering to achieve goals. Also works well alone and with little supervision. Highly competent in the management of Active Directory and Domain components. Well over two years’ concentrated troubleshooting of Windows 7 and AD/Domain related issues. Seven years’ experience collaborating with University PMs/Directors/Admins. Two-plus years conducting Network infrastructure site surveys of commercial buildings and Main/Intermediate Distribution Frame rooms. Past accountabilities include: Peer and user training, Unified Communications administration, IT Network expansion and documentation, Edge/Operations/Vendor Coordination, and use of enterprise-level ticketing systems as the first point of contact with hundreds of customers and requests in the thousands. Investigated and vetted by the Arizona Department of Gaming in 2015 (license is current).
Listed skills include Customer Service, Microsoft Excel, Cisco Call Manager, Avaya Asa, and 32 others.