Jonathan Gribble Email & Phone Number

Camp Verde, Az

■ Deploy/manage Kaspersky Security Center 10 to then deploy/manage Endpoint Security for 130+ workstations■ Deploy/manage MalwareBytes Management Console in conjunction with MalwareBytes Antimalware and Anti Exploit■ Deploy/manage Cisco phones and ATA devices using Call Manager 11, and manage voicemail accounts with Unity■ Create and manage Windows 7 and Server 2012 R2 virtual machines using VMWare and V-Sphere■ Administer User accounts for Active Directory and Exchange as well as for Casino Gaming, Security, Finance,Hotel, and Restaurant management systems; work with vendors and technical support staff of same■ Set up a WDS server with DHCP for network PXE boot and OS capture/deployment, captured images of the five most prevalent PC models after having installed a standard suite of applications, later used VM software and Acronis Universal Restore to develop a single standard image which could be deployed to any PC on site, saving many hours of future Windows Updates and software installations

Camp Verde, Az

■ Troubleshoot network connectivity/resource/permission issues as well as printer, copier, and domain related problems and requests for Administrative and Executive Team Members■ Field Trouble and Request tickets using Web Help Desk■ Replace, reimage, and redeploy Windows 7 workstations; repair when necessary/possible■ Create accounts for Casino Gaming, Security, Finance, Hotel, and Restaurant management systems; and work with the vendors of same using remote desktop sharing software when necessary ■ Maintain par levels of all printer supplies for 30+ network printers of different make/model■ Install cabling (CAT5e) and terminate said cabling at jacks, on patch panels, and with RJ-45s■ Generated and verified a completely new set of copper cable plant documentation resulting in faster network connection activations and accurate location data

Arizona State University, Tempe

■ Document changes to the ASU network (all campuses) to track Move/Add/Change/Disconnect activities for cable plant/network devices and dial-tone/Ethernet connectivity.■ Confirm presence of/update all pertinent information within DNS/E9-1-1/device-monitoring/cable plant/Ethernet databases and network topology drawings.■ Edit running/startup configuration of production network devices to manage user interfaces, assign/trunk VLANs, update hostname/interface descriptions, and query said devices to audit/troubleshoot same.■ Move/add/change/disconnect VoIP/analog/digital telephones and telephone extensions.■ Add/remove/relocate cross-connect wiring within Avaya PBX for MACDs and troubleshooting.■ Identify/provide appropriate static and non-routable IP addresses to IT staff throughout ASU.■ As Documentation Team Lead developed/implemented Google Sheets log to track extensive and previously unmanageable list of tasks, resulting in a sharable, live, and searchable database of current and past activities.

Arizona State University

■ Coordinate copper cable plant projects for ASU Capital Programs Management Group (among others) on behalf of the University Technology Office, and solicit quotations from vendors for same.■ Partner with UTO customers to generate MACD service orders for CenturyLink Technicians.■ Work with University personnel to develop customized call handling and create new voice mail accounts/conference bridges/telephone stations.■ Manage Avaya/Cisco telephony (PBX/VoIP), Unity/Intuity/Movius/AVST voice mail systems, ASU's portion of the Public Safety Answering Point database, and Cisco Emergency Responder.■ Took charge in generating step-by-step process document to communicate telephone-station programming standards to eliminate time consuming troubleshooting due to inconsistencies and later used it to cross train our Field Technicians.

Arizona State University

Though to a lesser degree, and excluding the coordination of cable plant projects and the management of AVST voice mail, same as above (Network Analyst II - My change of title and company name was due to a corporate merger).

Tempe, Az

• Collaborate with ASU Faculty and Staff to create MACD service tickets for UTO Technicians.• Work with customers to implement department-specific call routing and distribution.• Manage voice mail accounts (Unity, Intuity, and Movius) and conference bridges (Avaya, Cisco, and Movius).• Manage telephone stations on the University's VoIP and PBX platforms (Cisco and Avaya).• Manage ASU's portion of the Public-Safety Answering Point database as well as Cisco Emergency Responder.

Tempe, Az

■ Enthusiastically greet callers, exemplifying solid customer services skills while routing them to the appropriate areas.

Certificate Of Completion, Electrician, 4.0

Activities and Societies: Second-semester internship with Helix Electric.Two-year program (including a second-year internship) expounding.

Education record

Activities and Societies: ||2012 - 2013|| The Assisting Program • ||2013|| Introduction Leaders Program • The Landmark Forum (Presentation.

Diploma