Inquisitive analytical IT Help Desk Administrator/Technician. Service and Project Coordinator with expert communication skills. Highly focused on professionalism and superior customer relations. Excels at partnering to achieve goals. Also works well alone and with little supervision. Highly competent in the management of Active Directory and Domain components. Well over two years’ concentrated troubleshooting of Windows 7 and AD/Domain related issues. Seven years’ experience collaborating with University PMs/Directors/Admins. Two-plus years conducting Network infrastructure site surveys of commercial buildings and Main/Intermediate Distribution Frame rooms. Past accountabilities include: Peer and user training, Unified Communications administration, IT Network expansion and documentation, Edge/Operations/Vendor Coordination, and use of enterprise-level ticketing systems as the first point of contact with hundreds of customers and requests in the thousands. Investigated and vetted by the Arizona Department of Gaming in 2015 (license is current).
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It Technician IiCliff Castle Casino Hotel Mar 2016 - Jan 2018Camp Verde, Az■ Deploy/manage Kaspersky Security Center 10 to then deploy/manage Endpoint Security for 130+ workstations■ Deploy/manage MalwareBytes Management Console in conjunction with MalwareBytes Antimalware and Anti Exploit■ Deploy/manage Cisco phones and ATA devices using Call Manager 11, and manage voicemail accounts with Unity■ Create and manage Windows 7 and Server 2012 R2 virtual machines using VMWare and V-Sphere■ Administer User accounts for Active Directory and Exchange as well as for Casino Gaming, Security, Finance,Hotel, and Restaurant management systems; work with vendors and technical support staff of same■ Set up a WDS server with DHCP for network PXE boot and OS capture/deployment, captured images of the five most prevalent PC models after having installed a standard suite of applications, later used VM software and Acronis Universal Restore to develop a single standard image which could be deployed to any PC on site, saving many hours of future Windows Updates and software installations
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It Technician ICliff Castle Casino Hotel Jun 2015 - Mar 2016Camp Verde, Az■ Troubleshoot network connectivity/resource/permission issues as well as printer, copier, and domain related problems and requests for Administrative and Executive Team Members■ Field Trouble and Request tickets using Web Help Desk■ Replace, reimage, and redeploy Windows 7 workstations; repair when necessary/possible■ Create accounts for Casino Gaming, Security, Finance, Hotel, and Restaurant management systems; and work with the vendors of same using remote desktop sharing software when necessary ■ Maintain par levels of all printer supplies for 30+ network printers of different make/model■ Install cabling (CAT5e) and terminate said cabling at jacks, on patch panels, and with RJ-45s■ Generated and verified a completely new set of copper cable plant documentation resulting in faster network connection activations and accurate location data
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Operations Technician I, Asu Managed ServicesCenturylink Feb 2014 - Apr 2015Arizona State University, Tempe■ Document changes to the ASU network (all campuses) to track Move/Add/Change/Disconnect activities for cable plant/network devices and dial-tone/Ethernet connectivity.■ Confirm presence of/update all pertinent information within DNS/E9-1-1/device-monitoring/cable plant/Ethernet databases and network topology drawings.■ Edit running/startup configuration of production network devices to manage user interfaces, assign/trunk VLANs, update hostname/interface descriptions, and query said devices to audit/troubleshoot same.■ Move/add/change/disconnect VoIP/analog/digital telephones and telephone extensions.■ Add/remove/relocate cross-connect wiring within Avaya PBX for MACDs and troubleshooting.■ Identify/provide appropriate static and non-routable IP addresses to IT staff throughout ASU.■ As Documentation Team Lead developed/implemented Google Sheets log to track extensive and previously unmanageable list of tasks, resulting in a sharable, live, and searchable database of current and past activities. -
Network Analyst Ii, Asu Managed ServicesCenturylink Apr 2011 - Feb 2014Arizona State University■ Coordinate copper cable plant projects for ASU Capital Programs Management Group (among others) on behalf of the University Technology Office, and solicit quotations from vendors for same.■ Partner with UTO customers to generate MACD service orders for CenturyLink Technicians.■ Work with University personnel to develop customized call handling and create new voice mail accounts/conference bridges/telephone stations.■ Manage Avaya/Cisco telephony (PBX/VoIP), Unity/Intuity/Movius/AVST voice mail systems, ASU's portion of the Public Safety Answering Point database, and Cisco Emergency Responder.■ Took charge in generating step-by-step process document to communicate telephone-station programming standards to eliminate time consuming troubleshooting due to inconsistencies and later used it to cross train our Field Technicians.
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Design Engineer, Asu Netcom Managed ServicesQwest Jul 2009 - Mar 2011Arizona State UniversityThough to a lesser degree, and excluding the coordination of cable plant projects and the management of AVST voice mail, same as above (Network Analyst II - My change of title and company name was due to a corporate merger).
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Voice Coordinator, Uto DatacomArizona State University Mar 2008 - Jun 2009Tempe, Az• Collaborate with ASU Faculty and Staff to create MACD service tickets for UTO Technicians.• Work with customers to implement department-specific call routing and distribution.• Manage voice mail accounts (Unity, Intuity, and Movius) and conference bridges (Avaya, Cisco, and Movius).• Manage telephone stations on the University's VoIP and PBX platforms (Cisco and Avaya).• Manage ASU's portion of the Public-Safety Answering Point database as well as Cisco Emergency Responder. -
Switchboard Operator, Uto VoicecomArizona State University Sep 2007 - Mar 2008Tempe, Az■ Enthusiastically greet callers, exemplifying solid customer services skills while routing them to the appropriate areas.
Jonathan Gribble Skills
Jonathan Gribble Education Details
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Area Technical Trade Center4.0 -
Landmark
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Western High SchoolDiploma
Frequently Asked Questions about Jonathan Gribble
What is Jonathan Gribble's role at the current company?
Jonathan Gribble's current role is Database/Systems Admin/Tech and Service/Project Coordinator.
What schools did Jonathan Gribble attend?
Jonathan Gribble attended Area Technical Trade Center, Landmark, Western High School.
What are some of Jonathan Gribble's interests?
Jonathan Gribble has interest in Animal Welfare.
What skills is Jonathan Gribble known for?
Jonathan Gribble has skills like Customer Service, Microsoft Excel, Cisco Call Manager, Avaya Asa, Cisco Voip, Voice Mail, Network Administration, Managed Services, Cisco Routers, Servicenow, Parature, Avaya Ip Telephony.
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