Gridsadang Saiyon Email & Phone Number

Samut Prakan, Thailand

Samut Prakan, Thailand

• Follow required safety and security procedures in accordance with all company and customer airlines’ guidelines and regulatory requirements.• Carry out pre-flight briefings/ debriefings and technical instructions.• Provide updated instructions and information according to manuals, procedures and policies.• Carry out check-in procedures in accordance with the appropriate guidelines.• Ensure sufficient provision and punctual opening of check-in counters, transfer check-in counters and boarding gate.• Supervise the passenger handling and ensure the day-to-day performance standards are duly complied with.• Supervise and complete all gate duties without any discrepancies, ensuring that the flight leaves securely and timely.• Ensure having sufficient staff to handle all passenger service activities during the shift including the telephone services all the time.• Delegate tasks or responsibilities to the team members• Ensure that staff are being assigned according to their ability• Liaise with cabin crew, caterers, cleaners, operation agent, technicians.• Coordinate with all concerned authorities and stakeholders, especially in case of irregularity.• Represent as responsible person in case of disruption such as passenger complaints, irregularities etc.• Carry out daily attendance checks, punctuality, and appearance of team members.• Independently carry out administrative tasks e.g. issue shift reports regarding irregularities, complaints and claims.• Carry out special duties and deputations• Handle customer airline correspondences e.g. emails, complaints, phone calls and special requests.• Participate in projects and tasks assigned by superior.