20+ years experience as a Operations Manager, Business Systems Analyst, and Accountant.Experience supporting CEO and President of start-up supporting rapidly changing assignments, multiple deadlines. Effective project manager who kept team on track, strategic planning, and creating documents shared with all levels.Creative Word, Excel and PowerPoint presentations. Strong customer service and communication skills. Excellent skills working with all levels. Highly successful "bridge" between users & IT Developers. Implementation subject matter expert. Proactive leader /collaborator who understands business challenges, identifies requirements, proposes process improvements & resolves issues.SKILLS AND CORE COMPETENCIES:Operations Manager to CEO & President | Accountability and Follow-Through | Comfortable with Ambiguity | Collaboration | Communication | Multi-Task | Process Improvement | Business Systems Analysis | Liaison Between Users & Technical Teams | Project Management | Team Accountability | Meeting Facilitation | System Test Plans | Software Implementation | Requirements Gathering | Functional Specs | Documentation | Customer Support & Training | Technical Writing | Agile Learner | Work Well Under Pressure | Results Oriented | Detail Orientation Proactive Leadership | Versatile Accounting | Corporate Finance | MS Office Word , Excel & PowerPoint | MS Project | Analysis & User Stories | Process Mapping | Subject Matter Expert | SAAS | BSA Supporting Finance GroupsACCOMPLISHMENTS: • Collaborated with a 100-member team at Pacific Power utility company as a Business Systems Analyst, utilizing MS Project, to convert existing utility company Customer Service System to accurately function when activated in Y2K. Lead key stakeholder requirements gathering meetings, technical mapping documentation and conversion acceptance criteria. Worked with project management to put risk mitigation factors in place where appropriate to successful conversion.• Created a financial reporting training program for Commercial Property Management company’s 8 property managers which helped them explain key financial information in management reports, ultimately empowering portfolio managers to make better decisions.• Experience includes Business Systems Analyst or accounting and finance roles at Nike, Mentor Graphics, U.S. Bank, Pacific Power, and other large and small businesses.
Actively Looking
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Career SabbaticalActively Looking Jan 2020 - Present• Project Manager for four major events.• Further advanced technical skills in SQL, Confluence, Tableau, JIRA free trial and additional training with JIRA, and Pivot Tables.
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Seeking Growth OpportunityActively Looking Jul 2022 - Present
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Business Systems Analyst | Operations Manager | Customer Success ManagerOcean Partner Network Mar 2012 - Dec 2019Lake Oswego, Or, UsWorked closely with the two founders of a start-up company offering a cloud-based, file sharing and collaboration tool that incorporated enterprise-level security processes and systems. • Subject matter expert (SME) for cloud-based file sharing and collaboration system as customer service point of contact for system process questions. The business closed in 2019.• Supported over 2,000 users; including two major hospital networks.• Triage functionality issues with the IT department.• Developed and maintained documentation/training materials for users and admins. These contributed to 50% reduction in the number of customer service calls which resulted in a more streamlined workflow for the company.• Served as the liaison between Ocean Partner Network owners and IT, collaboratively performing technical analysis of system enhancement concepts. • Developed process flow mapping diagrams, and created and executed well-documented system test scenarios. Documentation increased the efficiency of team testing by 75%.• Facilitated testing issue resolution with IT and managed the meeting of the team’s deadlines. • Conducted client training on Ocean system business processes and functionality.• Identified a need and created a process improvement knowledge base allowing company owners to quickly access and share documents.• SKILLS: Project management, business systems analysis, business operations, process improvement, flow diagrams, system testing, PowerPoint presentations, Excel projections, CRM, and technical writing. -
Vice President | Business Systems AnalystBarton E-Solutions Jan 2010 - Dec 2013Payment processing systems supplier. Served as the company’s Project Manager, Business Systems Analyst, and Accountant. • Worked concurrently on this business and Ocean Partner Network for 2 years.• Supported over 56 clients as a subject matter expert (SME). The business closed in 2013.• Improved the sales team’s conversion by creating customized online sales presentations using Clearslide sales engagement software. Trained other sales representatives on the sales tool which successfully increased their sales.• Shortened time to activate new customers by 50% while significantly decreasing errors by improving the sales onboarding process.• Skillfully created an Excel project management solution that increased sales success by managing the sales cycle to track prospects through to sale closure and onboarding to track prospects through to sale closure and onboarding.• SKILLS: Project management, process improvement, training development and presentation, customer support, CRM, communication, and multi-task.
Debbie Griffin Education Details
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Portland State University - School Of BusinessBusiness And Accounting
Frequently Asked Questions about Debbie Griffin
What company does Debbie Griffin work for?
Debbie Griffin works for Actively Looking
What is Debbie Griffin's role at the current company?
Debbie Griffin's current role is Business Systems Analysis | Executive Assistant to CEO & CFO | Accountant | Collaboration | Liaison between Business & Tech Teams | Project Management | Process Improvement | QA | Implementation | Specs | Documentation.
What schools did Debbie Griffin attend?
Debbie Griffin attended Portland State University - School Of Business.
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