Debbie Griffin Email & Phone Number

• Project Manager for four major events.• Further advanced technical skills in SQL, Confluence, Tableau, JIRA free trial and additional training with JIRA, and Pivot Tables.

Lake Oswego, Or, Us

Worked closely with the two founders of a start-up company offering a cloud-based, file sharing and collaboration tool that incorporated enterprise-level security processes and systems. • Subject matter expert (SME) for cloud-based file sharing and collaboration system as customer service point of contact for system process questions. The business closed in 2019.• Supported over 2,000 users; including two major hospital networks.• Triage functionality issues with the IT department.• Developed and maintained documentation/training materials for users and admins. These contributed to 50% reduction in the number of customer service calls which resulted in a more streamlined workflow for the company.• Served as the liaison between Ocean Partner Network owners and IT, collaboratively performing technical analysis of system enhancement concepts. • Developed process flow mapping diagrams, and created and executed well-documented system test scenarios. Documentation increased the efficiency of team testing by 75%.• Facilitated testing issue resolution with IT and managed the meeting of the team’s deadlines. • Conducted client training on Ocean system business processes and functionality.• Identified a need and created a process improvement knowledge base allowing company owners to quickly access and share documents.• SKILLS: Project management, business systems analysis, business operations, process improvement, flow diagrams, system testing, PowerPoint presentations, Excel projections, CRM, and technical writing.

Payment processing systems supplier. Served as the company’s Project Manager, Business Systems Analyst, and Accountant. • Worked concurrently on this business and Ocean Partner Network for 2 years.• Supported over 56 clients as a subject matter expert (SME). The business closed in 2013.• Improved the sales team’s conversion by creating customized online sales presentations using Clearslide sales engagement software. Trained other sales representatives on the sales tool which successfully increased their sales.• Shortened time to activate new customers by 50% while significantly decreasing errors by improving the sales onboarding process.• Skillfully created an Excel project management solution that increased sales success by managing the sales cycle to track prospects through to sale closure and onboarding to track prospects through to sale closure and onboarding.• SKILLS: Project management, process improvement, training development and presentation, customer support, CRM, communication, and multi-task.