Griffin Sharma Email & Phone Number

Wellington, Nz

Wellington, Wellington Region, New Zealand

ACC provides comprehensive, no-fault personal injury cover for all New Zealand residents and visitors to New Zealand. ACC’s role is to help prevent injuries and get New Zealanders and visitors back to everyday life if they have had an accident. It does this by funding tailored supports such as treatment, rehabilitation, and weekly compensation of up to 80% of income.Procure-to-pay is the process of integrating purchasing and accounts payable systems to create greater efficiencies and exists within the larger procurement management process. My responsibilities as Procure to Pay Lead are but not limited to:* Lead a team responsible for the implementation and management of Oracle based Procure to Pay (P2P) system and processes and unable ACC to implement e-invoicing.* Manage change working alongside the ART's to make sure business units are supported while moving to P2P and enable further improvements in the system to meet business needs.* Analyzing and prioritizing multiple streams of work to ensure oracle system enhancement and project delivery.* Lead effective recruitment, and support team to actively plan and participate in appropriate development activities to build the capability needed to deliver a quality business experience and outcomes.* Oversee workforce management processes to ensure workflows are prioritized effectively, and in accordance with agreed service levels, to effectively manage and mitigate risks.* Drive strategic initiatives to achieve set objectives and lead technical conversations with internal and external parties for further development and enhancement of Procure to Pay platform.* Build and maintain mutually beneficial partnerships with key internal and external stakeholders sharing the right information at the right time to enable informed decision-making.* Strengthen ACC’s safety culture by role-modeling health and safety best practices.

Wellington, Wellington Region, New Zealand

Meridian is New Zealand’s largest electricity generator & Retailer employing over 1,000 staff and supplying electricity to 390,000+ customers. Meridian is Owned by NZ Government and is a publicly listed company. Meridian Owned subsidiaries (Powershop NZ, Power shop Australia, Flux Federation, Dam safety NZ & Meridian Australia).As a Business Acceleration Partner, I was responsible for driving and coordinating the strategic delivery of Microsoft D365 across Meridian Energy’s retail businesses by encouraging, facilitating, and by embedding agile ways of working to ensure the right cross-skilled teams are delivering the right outcomes. I was solely responsible to track performance against objectives and navigate initiatives through periods of uncertainty. I have acted as a source of truth to NZ retail on the NZ Group Retail Strategy. Some of the accountabilities were: • Analyzing and prioritizing multiple streams of work across both retail brands (Meridian and Powershop) ensuring the right initiatives are being worked on.• Implementing continuous improvement techniques so that initiatives keep moving faster or producing better business outcomes. • Engaging key stakeholders regularly to develop agreements on priorities.• Maximize resources that are available to ensure attention is focused on the most valuable and highest priority area.• Championing change and developing processes and frameworks to remove wastage and maximize retail efficiency. • Communicating the Group Retail strategy, so strategic direction and outcomes are well understood.

Wellington, Wellington Region, New Zealand

Served as a member of the committee to look at and assess the importance of long-term, high-value strategic projects across Meridian Retail Group (Meridian NZ and Powershop NZ). The Committee was responsible for evaluating the importance of any project and making recommendations on projects to be done first and why considering resources and funding available.As a committee member, my responsibility was to bring a detailed understanding of the business unit, talk about how a certain decision can impact business outcomes/timelines, and influence various stakeholders to make decisions to drive positive outcomes.The Key tasks involved: understanding key business objectives, aligning resources/funding available to meet/deliver agreed objectives, Understanding the scope of projects, their timelines, outcomes, and the impact on other ongoing initiatives and making decisions to serve the best business interest.

Wellington & Wairarapa, New Zealand

The Small and Medium Business Team provided national regional coverage and face to Meridian Retail across the country and performed various cross-functional activities. The team was tasked with leveraging Meridian’s multi-brand position (Powershop) and offering the best energy solutions to customer needs, performing contract negotiations, collecting market intel, and actively looking for new deals. • Established, recruited, developed, and now lead a team of Business Consultants/Territory Managers from Dunedin to Auckland. Implemented my own recruitment, objective setting, coaching, and performance monitoring procedures. Created a development program to support their growth and progression.• Achieved high team engagement scores (97% in 2020, 28% above company benchmark).• Manage the OPEX budget (Travel/ accommodation) to ensure team activities and business objectives are created and delivered within budget.• Brand Champion – tasked with delivering and effectively communicating key Brand shifts to various business units. Take feed from across the business, monitor market trends, and feed that back to the marketing lead.• Proactively monitors market trends to build strategies and gives input to develop new products with a focus on decarbonization, digitalization & decentralization. • Lead various sales campaigns to maximize growth and margins while leveraging multi-brand propositions. Manage relationships with external stakeholders, aggregators, and third parties. • Proactive participation in the program ‘My Mind Matters’ – my role is to educate my staff about stress management, avoiding suicidal thoughts, and how to access help. • Current member of NZ Retail Prioritization Committee, tasked with looking into high investment transformational projects within the Retail business.

As channel Manager – Residential, I was responsible for meeting Meridian’s sales/customer acquisition objectives within the residential segment. My responsibilities included developing and implementing effective customer acquisition strategies across New Zealand, supervising the sales teams, and building long-term client relationships. This role required a thorough knowledge of sales processes to provide innovative ideas for business growth. Communication and team management skills. My other responsibilities were: • Lead nationwide sales team size of up to 20 to 25 team members to achieve sales targets• Establish productive and professional relationships with key internal and external stakeholders• Monitor and analyze performance metrics and suggest improvements• Prepare monthly, quarterly, and annual sales forecasts• Perform research and identify new potential customers and new market opportunities• Provide timely and effective solutions aligned with clients’ needs• Liaise with Marketing and Product Development departments to ensure brand consistency• Stay up to date with new product launches and ensure sales team members are on board• Manage channel budgets, fleet, and inventory• Improve health, safety and well-being practices and give input to improve risk register.

Wellington & Wairarapa, New Zealand

Employed within the Merchant Services team which handles electronic payment transactions and credit card processing. ANZ Merchant Services operates as an independent business unit offering services to businesses to accept card payments by leveraging card schemes (eg Mastercard/Visa) over various platforms including EFTPOS, mobile Apps, website etc. The unit also monitors payment processing compliance and AML activities.• Managed pre-payment exposure on merchant accounts by engaging key stakeholders and working through challenging negotiations. • Provided and upgraded payment solutions and negotiated merchant fee contracts. Contracts are long-term and of high value. • Analysed the business's card payment mix (a complex exercise) and created pricing structures ensuring ANZ's margin was maintained or maximised. • Primary focus on retaining existing business and growing profitability on Merchant portfolio.• Promoted ANZ merchant products and bundled solutions. • Checked website compliance to ensure they met guidelines prior to finalising deals. • Worked closely with business relationship managers in different regions and provided support to tackle any Merchant Services queries.

Wellington & Wairarapa, New Zealand

• Recommending and explaining banking/insurance services and products to clients based on their needs. • Managing client bank accounts, including opening and closing accounts, and overseeing transactions. • Presenting and selling banking services and products to existing and prospective clients.• Completing Loan applications

Wellington & Wairarapa, New Zealand

Led the sales/retention team. Product offerings (Broadband plans ADSL & VDSL, Mobile phones, Data and Calling plans, Email, and data storage services.)• Recruited and led a team of 11 sales representatives overseeing the promotion and sale of broadband, mobile phones, data and calling plans, and email and data storage services.• Planned and communicated monthly targets and delivered individual and team training/coaching while providing sales support to team members. Served as a role model for the team with active engagement in daily team activity and an emphasis on resolving customer issues.• Provided regular insights into competitor activity and provided feedback to key stakeholders.• Performed real-time coaching observations and sought new ways to develop and improve individual conversations, sales performance, and customer satisfaction.• Planned regular one-on-one and development sessions including individual development plans.• Held weekly team meetings, driving home new products, systems, housekeeping, and campaigns/sales learnings. Used these occasions to recognize and reward effort and performance.• Accepted and managed initiatives/projects as identified by the Operations Manager which enhanced site performance or improved the process.• Owned, and monitored compliance and legal considerations affecting the sales channel

Porirua, New Zealand

• Check quality of documents and work done by team members• Organizing focus groups and questioners development to conduct research • Analysis of data collected and convert that into useful results• Reports preparation• Presentations

Himachal Predesh, India

• Manage sales teams with the focus to develop business in the region • Train new staff and encourage them to provide excellent customer service• Understand customer needs on the basis of feedback from front line staff and provide appropriate solutions and tools to compete in the market • Provide monthly reports to top management• To make sure the proper utilization of the resources in the business and budget management • Make sure to deliver returns to business on the investments

Chandigarh Area, India

• Manage Customer service team of 10 - 15 people. • Coaching the team members and helping them to improve by giving regular feedback and by teaching customer service and query handling techniques • Hiring and performance reviews.• Provide assistance to team on any issues and make sure smooth running of the process

Chandigarh Area, India

• Sell products and services to customers over the phone• Worked in different telecommunications campaigns for US, UK and Canada • Prepare reports on a weekly and monthly basis• Record call escalations of new employees

Certificate In New Zealand Financial Services - V2, Accounting And Finance

National Certificate In Real Estate, Real Estate

Applied Business Studies, Leadership, Corporate Strategy & Research Methodology

Bachelor'S In Business Administrations, Business Administration And Management, General