Griffin Cunningham Email & Phone Number

Saratoga, California, United States

- Lead and manage the team responsible for setting up and breaking down event spaces, including furniture, staging, AV equipment, décor, and signage.- Ensure all event spaces are arranged according to client specifications, floor plans, and design layouts.- Supervise and train the conversion team, ensuring each member understands their role in the setup and takedown process.- Provide guidance, direction, and hands-on support to ensure timely and accurate completion of tasks.- Inspect event spaces before client arrival to ensure they meet the highest standards of presentation and functionality.- Oversee the movement of equipment, furniture, and décor to and from storage, ensuring efficient use of time and resources.- Maintain inventory of event-related supplies and equipment, reporting any damages or shortages to the Events Manager.- Conduct risk assessments as needed and address any potential hazards in the event space.- Liaise with clients, if necessary, to ensure their vision is executed and provide support in case of last-minute changes or adjustments.- Supervise the cleanup and reset of the venue after events, ensuring the space is returned to its original state or prepared for the next event.

Saratoga, California, United States

- Greet event attendees with a warm and friendly demeanor, providing information about event schedules, venue facilities, and local attractions.-Respond promptly to guest complaints and concerns, implementing effective solutions to ensure customer satisfaction and maintain a positive reputation for the venue.- Inform guests about available services, amenities, and special offers, effectively upselling to enhance their experience and increase venue revenue.- Collaborate with various departments, including security, catering, and event planning, to ensure seamless event operations and enhance the guest experience.

Saratoga, California, United States

- Handle the sale and distribution of tickets for events, ensuring accurate and efficient transactions.- Assist customers with ticket purchases, event information, and resolve any ticketing issues, ensuring a positive experience.- Operate and update Apex ticketing software, ensuring all transactions and records were accurately documented.- Inform customers about future events and special promotions on social media platforms, effectively upselling to boost ticket sales.- Respond to questions about event schedules, seating arrangements, and pricing both in person and over the phone.

San Diego, California, United States

- Provided excellent customer service by helping customers find products, answering questions, and offering recommendations to enhance their shopping experience.- Monitored and managed stock levels using Square, restocked shelves, and organized merchandise to ensure a well-presented and fully stocked retail area.- Informed customers about new arrivals, special promotions, and event-related merchandise, effectively upselling to increase sales.- Shared detailed information about products, including features, benefits, and usage, to help customers make informed purchasing decisions.- Addressed and resolved customer complaints and returns in a professional manner, ensuring customer satisfaction.- Worked closely with other sales associates, supervisors, and event staff to ensure smooth operations and a positive customer experience.

San Diego, California, United States

- Created detailed reports, presentations, and documentation for meetings and briefings, effectively communicating findings and progress to stakeholders.- Utilized business intelligence software to gather information on economic development and community needs, providing data-driven insights and recommendations to support decision-making processes.- Assisted in planning, organizing, and coordinating government projects, ensuring timely and efficient execution.- Attended meetings, workshops, and community events, taking notes, and providing input to contribute to discussions and initiatives.- Interacted with community members to gather feedback, address concerns, and disseminate information about government programs and services.- Assisted in monitoring and managing budgets for various projects, ensuring compliance with financial policies and procedures.- Coordinated with different departments to ensure seamless communication and collaboration on cross-functional projects.- Contributed to the development and review of policies and procedures, providing insights and support in drafting and implementation.

Fremont, California, United States

- Managed and supervised day-to-day operations to ensure smooth functioning of sports facilities, maintaining high standards of service and efficiency.- Supervised and trained a team of employees, providing guidance, support, and development opportunities to ensure optimal performance and service delivery.- Oversaw inventory management using Square, including ordering, stocking, and tracking supplies to ensure all facilities were adequately prepared for events.- Identified areas for operational improvement, implemented process enhancements, and streamlined workflows to increase efficiency and reduce costs.- Tracked and analyzed key performance indicators (KPIs) to assess operational effectiveness and inform strategic decisions.- Addressed and resolved customer inquiries, complaints, and feedback professionally, ensuring high levels of guest satisfaction.- Assisted in budget planning and financial management, ensuring operations stayed within budget and optimizing resource allocation.

Fremont, California, United States

- Addressed and resolved guest complaints and concerns in a professional and timely manner, ensuring customer satisfaction.- Provided a warm and friendly welcome to guests upon arrival, offering information about park attractions, facilities, and services.- Informed guests about available services, special events, and promotional offers, effectively upselling to increase revenue.- Kept accurate records of cash, credit card, and digital payment transactions, ensuring data integrity and confidentiality.

Bachelor'S Degree, Business Administration And Management, General

Activities and Societies: Sports Business Initiative and International Business Society My tenure at San Diego State University’s Fowler.

Transfer, Business Administration And Technology

Activities and Societies: Co-founder of the Pool Club and a Member of the Phi Theta Kappa Honors Society At Ohlone College, I honed.

High School Diploma

Activities and Societies: Director of the Electronic Media Program and Lead Designer of the STEM Program My passion for media.