Efficiency is a key component to any customer centric organization. My passion lies in talent development, process design, and implementation of proper technology for contact center teams to ensure customers get a great experience.I consistently produce great outcomes as a catalyst for positive, well-organized change, driving continuous improvement, and always challenging the status quo.I have managed Customer Service, Customer/Product Support, Operations, and Workforce Management teams within multi-channel contact center environments. I bring the full array of technical expertise, team leadership, and business operations skills needed to define, implement, and scale processes and technology.From a leadership perspective, I stay calm under pressure, move quickly to get the facts, take action and communicate to all key stakeholders.A listing of my core competencies includes:• Strategic Planning• Cross Functional Collaboration• Talent Development• Leader of Leaders• Contact Center Technology• Customer Service• Product Support• Workforce Management• Quality Assurance• Contact Center Metrics and KPIs• Remote and Performance Management• Budgeting• Business Continuity Planning