Spearhead day-to-day concierge operations for the #7-rated hotel in the South & Southwest region for the 2023 Condé NastTraveler Readers' Choice Awards.Coordinate activity bookings, restaurant and spa reservations, transportation services, and cater to miscellaneous requests andinquiries. Delegate workload to the front-of-house team as needed in order to ensure a seamless guest experience.Develop comprehensive itineraries custom tailored for individual guests, travel agents, and wholesalers.As the concierge for a 55-room boutique hotel, manage many different clients simultaneously across multiplecommunication channels including email, text, phone, and direct contact. This involves coordinating complex logistics inboth real time as well as up to a year in advance for groups ranging from single individuals to large corporate retreats.Collaborate with operations, sales, and marketing to create exciting guest experiences and materials to drive booking activity as well as provide additional revenue to the hotel through commission earned from activity bookings, transportation, and other partnerships.

Served as main point-of-contact for guests, vendors, and associates of Caldera House, an ultra-luxury boutique hotel and ski club catering to celebrities, politicians, c-suite executives, and other high-profile clients. Responsible for creating and marketing bespoke itineraries for incoming guests that covered every detail from arrival to departure. This was executed through near-daily direct communication with individual guests as well as wholesalers and boutique travel agencies. Worked with a wide variety of companies across the travel and hospitality industry to create one-of-a-kind experiences for guests. This also provided the opportunity cross-sell services offered by different divisions of the hotel as well as functions executed by outside providers who remitted commission to the hotel.Acted as a key cog coordinating the activities of the different divisions of the hotel to ensure a seamless guest experience. Provided key insights to management on the actual functioning of day-to-day operations, amenities, and guest experience including solutions for improvement. Responsible for creating occupancy reports as well as performing basic revenue management functions and daily audits.

Responsible for acting as main point-of-contact for the property management arm of a major ski resort managing over 100 properties of varying size and amenities. Coordinated the activities of maintenance and housekeeping in response to arrivals and departures as well as issues and emergencies as they arose. 
Created the company destination guide from scratch which provided recommendations for restaurants, activities, transportation, and services. This included directing guests to revenue-generating services offered by the resort as well as outside partners that granted commission. 
Fielded reservation inquiries and sold potential guests on properties offered through the company as well as other revenue-generating products such as ski passes and customized mountain experiences. 
Responsible for creating occupancy reports, managing room and activity revenue, and performing basic audits on cash, check, wire, and credit card revenues for each day. Worked with management to identify opportunities for improved service and proceed with solutions.

Synthesized market research concerning the world of American pension funds, endowments, family offices, and other large institutional investors through analysis and evaluation of financial statements, industry publications, and other relevant sources as well as through interviews with Chief Investment Officers and other principal figures within these organizations.Utilized the findings to develop insights and draw conclusions about the methodology used by these individuals and their organizations for investing in mutual and hedge funds as well as the challenges faced in obtaining reliable and transparent information on these potential investments and the fund managers behind them. These takeaways were used to inform and support a UK & Switzerland-based team seeking to develop a suite of software products.Collaborated with the supervising team to develop angles and strategies for marketing a suite of software products in development to institutional investors based upon the insights gained through interviews and market research. In addition, initiated the process of recruiting asset managers as beta testers for the software suite upon its eventual development.Developed a database of American public pension funds as well as public and private university endowments accounting for over $4 Trillion in assets under management. This included information on size, performance, and asset allocation as well as direct contact information for Chief Investment Officers and other key personnel for use in future research and marketing.