Human resource management professional with 15+ years progressive experience providing the following services: human resources strategy development, organizational design and development, compensation and benefits, workforce planning, employee relations, risk management, records management and payroll.

Account, Operations, HR Manager and Delivery Lead for a team providing Information Technology consulting services to a major Fortune 100 insurance companyDirected the Operations function, leading a team of Resource Managers and technical consultants within a client environment, ensuring successful delivery of all services provided.Directed and Managed the HR function within a satellite office for 100 consultants, managed compensation, bonus, and benefit packages, processed US visa applications and extensions, maintained all required legal compliance.Maintained and revamped all recruitment, retention, motivation, and compensation strategiesBuilt and maintained strong working relationships with the client as well as the internal consultants, back office staff and executive management. Accomplishments:• Managed ownership change (Blackwell to CGN) impact to client account including client contracts and administrative requirements. Advised on internal policy change implementations, and managed employee retention and morale issues.• Designed, developed and implemented adjusted time and billing process ensuring accuracy between three disparate accounting systems. This accomplishment reduced time-entry redundancy and error in both CGN and the client’s invoicing systems.

Operations Manager for the company's Central Illinois operation providing consulting services to a large insurance organization in Central Illinois.Managed 100 consultants driving $15M+ in annual revenues.Accomplishments:• Led account support team of 10-16 including resource managers, HR coordinators, senior and junior recruiters, account coordinators and time-and-billing administrators. • Spearheaded and led redesign of time-tracking and invoicing process resulting in quicker monthly invoice generation, reduced invoice error and improved client satisfaction.• Spearheaded and led development of employee relocation process including systemization of housing coordination, movement of personal property, coordination of utilities and various other services. Relocation activity and cost tracked through a customized Lotus Notes database. • Developed division-specific recruiting process ensuring focused candidate sourcing and rapid candidate delivery, hiring and placement.• Developed and oversaw division-specific new hire processes and orientation program designed to onboard employees hired onto the office’s client account. This resulted in improved consultant readiness for the assignment, improved client satisfaction and a reduction in consultant turnover.• Designed and implemented division-specific offer letters and contracts, e.g., confidentiality and non-compete agreements; researched and composed customized account-specific contract completion agreement.• Led and implemented division-specific workforce planning and retention strategy. Scaled support organization based on account size; made recommendations for consultant movement and placement; identified, reported and prepared for account growth and decline. • Designed division-specific compensation strategy including salary and adjustment determination, awards and bonus programs supporting improved employee production, retention and loyalty.