Pat Griffin Email & Phone Number

Norfolk, Ma, Us

Norfolk, Ma

Burlington, Massachusetts, Us

Oversee the Global Product Operations team that manages WW fulfillment, supply chain, third party contractor manufacturers, hardware and software engineering team for all of RSA's hardware portfolio.

Attending networking events Researching Industry Leaders Integration of acquisitionsTracking Industry TrendsParticipating in Industry Discussions

Burlington, Ma, Us

Collaborate with senior management in establishing processes, systems and people for product manufacturing and delivery, inter-departmental and customer communications, and revenue growth. Oversee worldwide manufacturing operations, contract manufacturing, supply chain logistics and fulfillment, inventory, warehouse management, M&A, OTC/AR, and client retention. Co-develop pricing and packaging solutions for new products. Assist with the development of partner strategies and solutions. Manage $5M budget. Oversee worldwide channel relationships developing close alliance/partnerships to drive business. Key interface with the WW channel, Sales and cross-functional teams to drive stronger partner experiences

 Was hired at eCopy to help transition from $40M to $100M in gross revenue (eCopy acquired by Nuance) Collaborate with management to create and organize product manufacturing, supply chain, distribution, process controls, OTC / AR, cross-functional product releases, inter-departmental and customer operations / advocate and revenue growth  Developed processes for all IT projects and product updates to meet product introduction dates; worked closely with Product development and R&D to create customer centric products in their preferred deadlines Assess needs and develop policies and standard operating procedures that incorporate Best Practices and quality assurance systems to ensure customer satisfaction Generate relationships with international resources and leverage existing relationships to open up new business opportunities; serve as a point of contact with the WW channel, Sales and cross-functional teams Establish objectives, define priorities and complete work individually or as part of a team; established pricing strategies and packaging solutions for new products Streamline processes and initiate controls to ensure quality; participate in meetings and provide input on operations, programs and processes Develop and manage KPIs and SLAs for all areas of the position; created presentations that kept stakeholders apprised of new process changes, product updates and other relevant information Coordinate with partners and customers to identify new product opportunities; developed customer surveys to gauge satisfaction rates Initiated electronic software delivery and delivery reduction achieving eCopy sales increases of 30% and cost reductions of 20% as well as reduced delivery time and 20% increases in renewals

A health-centric business that provides real-time data solutions to enable hospitals and manufacturers to control and manage the flow of high value consumable medical devices through RFID technology. (Start up, minimal funding)Vice President, Customer Service and Logistical Operations Developed company infrastructure and operational procedures to ensure HIPPA compliance; supervised a staff of five providing customer service, training, manufacturing and product roll out  Collaborated with internal personnel to develop products, data solutions and system enhancements; coordinated with sales personnel to generate relationships with customers Supervised a small internal as well as a third party call center; streamlined processes and reduced installation time-frames by 50%; streamlined supply chain processes to improve customer service and turn around times Implemented a “health of the network” analysis processes and reduced outages by 75%; initiated new roll-out and training programs to increase revenue by $2M+ Provided training and demonstrations for more than 200 tracking software devices; coordinated with medical device channels to develop new products and concepts

Established manufacturing and distribution of initial retail software product.Established third party customer care center and contract manufacturing.

Retail wireless provider for all carriers through independent stores nationwide. A new innovative business concept breaking through the complicated wireless business.Director of Logistics and OperationsBroad range of responsibilities in a start up operation taking it from conception through implementation of new stores. Implemented IT solutions; established vendor/supplier relationships; project management; measurements, metrics; goals; budgets; purchasing/procurement, inventory distribution, policies and procedires/ procurement, AR, and carrier compliance.

Manufacturer of retail software products, educational print services, and outsourced services to manage all aspects of the supply chain: design, media replication, product assembly, inventory management, contract manufacturing, distribution, and order fulfillment/AR.; Managed 22-member staff, driving the company to $5 million in first-year revenues. Implemented IT solution to handle accounting, operations, and customer service. Developed supplier qualification, project management process into the enterprise.

 Managed Global fulfillment, inventory and retailer distribution; developed and implemented the Sales and Service Department for the educational team and provided staff with comprehensive training Administrated over $200M in assets for manufacturing, distribution and customer service; reduced time-to-market processes by 10% and manufacturing costs by 20%; modified work processes to address emerging challenges Supervised the programmatic work of 125 staff and administrated a budget of $30M; oversaw over 25 acquisitions, ranging from $1M to $200M in size Created internal customer service department of 50 as well as third party customer service centers and increased direct mail business; transferred $1.5M of inventory between manufacturing and distribution centers twice without interrupting manufacturing or shipment to stores Transported $5M+ of inventory across country without impacting revenues or operations; initiated relationships with channel partners. Distributors and OEMs to develop stronger production and customer service processes Received promotion from Director of Operations (1996 – 1998) and Manager of Order Management (1995 – 1996); organized data, generated budget forecasts and developed overall programmatic budget documents