Griffith Taylor Email & Phone Number

Trinidad And Tobago

Trinidad And Tobago

• Plans and implements new infrastructure, enhancement and major modifications.• Ensure the protection of company information asset and continuity of key service infrastructure. • Deploy voice network infrastructure to support new service offerings or enhance existing services. • Respond to escalations and provide resolution to business unit issues.• Integration and deployment of systems, tools and applications in support of the Network infrastructure management and service level improvements. • Implement business continuity by preforming solid disaster recovery planning and mitigation of service failures through the implementation of critical redundancies. • Enhance network improvement through implementation of tools for proactive monitoring of all network and security threat.• Conform and enforce CWC policies for configuration and change management. • Ensures department is well informed, at all times, of changes and news worthy events within the company and the related industries.• Effectively communicates relevant Voice related activities and information to superiors.• Document and publish company wide IP related polices to ensure secure and safe use of business voice resources.

•• Worked closely with other departments to provide adequate monitoring, adjuncts for performance, errors, alarms of the Transport network and devices• Assisted in the composition and deployment of a new Point of Presence facility • Assisted in the creation and configuration of a new Turin Node • Worked closely with Business and I.S. Associates, and outside vendors to effectively plan, configure and administer deployment of Cisco IPCC migration • Assisted in the creation, configuration and maintenance of IP phones and user profiles in Cisco’s Unified Call Manager • Configured and maintained all user profiles, teams/groups, queues, IVR scripts in Cisco’s Unified Contact Center Express • Assisted in the configuration and maintenance of user profiles in Cisco Unified Unity Services & Altigen system • Liaised with vendors on the installation and management of the new Dense Wavelength Division Multiplexing (DWDM) equipment • Configured, managed & administered all user profiles and teams in Call Copy recording and monitoring software.• Creation and deployment of Technical documents and manuals outlining daily activities and resolutions.

# Administered technical deployment and support for server hardware, middleware and software # Worked closely with Business and I.S. Associates, and outside vendors to effectively plan, deploy, and maintain additions and changes to the server infrastructure environment #Assisted in the composition, deployment and decommission of Windows, AIX and Linux servers

* Administered technical deployment and support for server hardware, middleware and software * Worked closely with Business and I.S. Associates, and outside vendors to effectively plan, deploy, and maintain additions and changes to the server infrastructure environment * Re-configured RAID controllers on over 200 Dell Power Edge production servers * Assisted in the composition, deployment and decommission of Windows and Linux servers * Installed and deployed images of Windows and Linux Operating Systems via the use of Altiris Deployment Server * Assisted in the creation, definition and user group policy permissions in Active Directory for 100 I.S. Associates * Assisted in the re-organization the expansion and improvement of a working Virtual Machine Development environment using VMware Virtualization Suite, including ESX Server, Workstation and Virtual Infrastructure

Mba

B.S

Education record