Sam Griffiths Email and Phone Number
Sam Griffiths work email
- Valid
- Valid
Sam Griffiths personal email
Sam Griffiths phone numbers
A results driven senior manager with the ability to see through the day-to-day needs to achieve maximum results. Passionate and driven professional with entrepreneurial spirit and past experience building and running a successful agency; highlighted by the sustained growth of a start-up business, and sustained career growth as an employee. Developed procedures to improve daily metrics, improved customer service, streamlined inter-department communication and inspired confidence in those executing the daily operations. Established monthly forecast, set team and individual goals, along with a strategic plan for exceeding expectations. Implemented fiscal controls to ensure staff levels were met, increased engagement and reduced attrition. Identified opportunities to motivate staff to fully realize their potential as individuals and as a part of the team. Inspired growth and development from a culture centered on providing the best each individual has to offer, driving towards improving the quality of each individual’s contribution.Personally I am driven to give back to my community. I have spent several years serving various volunteer positions, including President of local Little League for six years; Assistant District Administrator for San Diego District 33 for 5 years; Commissioner La Mesa Community Services Committee Member. I believe we are all here to help each other and leave a legacy that extends beyond our immediate world of influence.
Jerome'S Furniture
View- Website:
- jeromes.com
- Employees:
- 440
-
Jerome'S FurnitureSan Diego, California, United States
-
Vice President Of AdvertisingJerome'S Furniture Jan 2024 - PresentSan Diego, Ca, Us
-
Senior Director Of MarketingJerome'S Furniture May 2018 - Feb 2024San Diego, Ca, Us
-
Marketing Production ManagerJerome'S Furniture Dec 2017 - May 2018San Diego, Ca, Us
-
Call Center Director - Customer Success OperationsVerizon Telematics Inc. Dec 2016 - Aug 2017Atlanta, Ga, Us -
Manager - Inside Sales, Customer Success/OnboardingVerizon Networkfleet 2015 - 2016San Diego, Ca, Us -
Account ExecutiveAmerican Customer Care 2014 - 2014Bristol, Ct, UsManage an inbound customer service call center for a National Wine Club program with over 5 managers and 60 agents. Oversee day-to-day operations. Reported daily to executive management and client the operational status of the call center. Provide one-on-one training to supervisors, executed a training program called “Positive Coaching Approach” with outside vendor to shift the internal culture of the call center, from a negative environment to one that employees were engaged and happy to be a part of the team.• Utilized Workforce Management Software (Interaction Optimizer) for call forecasting, to project daily interval patterns.• Developed weekly staffing model to reduce staffing overlap hours by 18% per week. • Sustained 80/30-service quality over peak season with increased call volume of 40%.• Exceeded expectation for summer holiday shipment retention by increasing from 23% in May to 25% in June and 28% in July. • Reported daily KPIs to client; Average Handle Time, Service Level, Availability, Average Speed to Answer.• Utilized internal SQL and Interaction Supervisor reporting to track half hour intervals, call volume and KPIs to ensure service contract was being met. -
Director Of AdmissionsAshford University 2012 - 2014Chandler, Arizona, UsExecuted the daily management of operations of 8 inbound and outbound admission teams; 100+ advisors over two locations in San Diego. Responsible for the hiring, managing development and retention of management and agent staff to ensure metrics are met. Acted as liaison between cross department communication in the execution of business needs. • Facilitated a new student recruitment call strategy that increased new lead conversion from 2.2% to 3.6% within the first 6 days of a lead being generated. • Utilized Avaya, and in-house reporting systems to monitor daily KPIs: Utilization, Conversions, Retention, and Talk Time.• Attained 122% of annual budget as Director of Admissions for two years.• Implemented a weekly coaching program using the “Inside Out Coaching” model for agents and managers. • Coordinated the roll-out an implementation of CRM system change to Talisma. • Cross department communication co-chair on implementation of the Avaya phone system. • Increased employee engagement according to an internal Gallup Survey from 52% in 2012, to 71% in 2013. -
Admissions ManagerAshford University 2010 - 2012Chandler, Arizona, UsOversee the day to day operations of a team of 15 admissions counselors. Forecast individual agent monthly SE's, and held accountable staff to performance metrics of enrollments, retention, day utilization of time.
-
Owner / Executive ManagementHoodoo Advertising Jan 1995 - Oct 2009Initiated and maintained long-term business relationships with several local and regional clients for successful advertising agency. Executed the day-to-day operations of the firm with oversight of production, creative, sales and finance teams. • Executed and implemented the RFP for the San Diego Padres account in 2002, just prior to their transition to Petco Park. Rebranded the team with new logo and team uniform. Increased individual season ticket sales from 1.22 million per year to a sustained 1.42 million per year over 5 years. Oversaw all marketing aspects for eight seasons. • Account Management of Cox Communication’s local marketing and branding 10 years. Developed of the product launch for Channel 4 San Diego and their affiliation with the San Diego Padres. Created and executed internal corporate communications materials. • Developed and maintained a long-term relationship with one of San Diego County’s largest retailers, Jerome’s Furniture. Through the use of targeted media and marketing, and a rebranding effort, grew annual sales from $3.2 million in 1996, in excess of $47 million in 2008.
Sam Griffiths Skills
Sam Griffiths Education Details
-
Ashford UniversityOrganizational Management
Frequently Asked Questions about Sam Griffiths
What company does Sam Griffiths work for?
Sam Griffiths works for Jerome's Furniture
What is Sam Griffiths's role at the current company?
Sam Griffiths's current role is Vice Presidents of Advertising at Jerome's Furniture.
What is Sam Griffiths's email address?
Sam Griffiths's email address is sa****@****ord.edu
What is Sam Griffiths's direct phone number?
Sam Griffiths's direct phone number is +185868*****
What schools did Sam Griffiths attend?
Sam Griffiths attended Ashford University.
What are some of Sam Griffiths's interests?
Sam Griffiths has interest in Children.
What skills is Sam Griffiths known for?
Sam Griffiths has skills like Leadership Development, Critical Thinking, Strategic Planning, Management, Staff Development, Sales Operations, Leadership, Team Leadership, Admissions, Salesforce.com, Coaching, Operations Management.
Who are Sam Griffiths's colleagues?
Sam Griffiths's colleagues are Jenifer Mcbride, Del Bev, Regina Roldan, Aaron Brown, Marco Limon, Jose Tommy Duran, Damon Leon.
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial