Christopher Griffiths Email & Phone Number

Jacksonville, Nc

Jacksonville, North Carolina, United States

• Fulfills Member Fax 'n Pull and Click 'n Pull orders by reviewing orders, pulling items from shelves, scanning items, wrapping and palletizing items, ensuring the accuracy of orders and invoices, securing items until Members arrive, and following up on out-of-stock merchandise to meet Member needs.• Develops and supports Membership by providing information on Membership benefits, promoting the value of Company products and services, processing Memberships, upgrades, and credit accounts, participating in sales and marketing events, and making efforts to meet Membership goals.• Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services. Complies with company policies, procedures, and standards of ethics and integrity by implementing related action plans; using the Open Door Policy; and applying these in executing business processes and practices.

Jacksonville, Nc Area; Kinston, Nc Area ; New Bern, Nc Area ; Wilmington, Nc Area

• Delivered local technical assistance to four different properties located in Jacksonville, New Bern, Kinston and Wilmington areas of North Carolina. Additionally, provided remote support for various corporate locations.• Adapted to four corporate parent company changes during my tenure• Provided comprehensive IT support to approximately two hundred local users and the central corporate helpdesk, including problem recognition, research, resolution, and follow-up.• Gathered requirements from staff and computer users to identify needs for new or updated software and hardware solutions.• Evaluated user processes and provided more efficient methods• Coordinated training and implemented new procedures.• Implemented process management and improvements impacting expense savings.• Managed adherence to PCI compliance through administration of corporate IT Policy for software installations• Managed and administered local servers, client hardware, and operating systems• Maintained up-to-date security measures while implementing a routine data backup system• Managed and maintained IT assets for four Eastern NC locations using ServiceNow asset management system.• Maintained digital documentation on IT processes, solutions, and knowledge base.• Maintained and supported the building security access system as well as the security cameras• Implemented remote desktop access solutions enabling users to work from home efficiently during unforeseen circumstances.

Jacksonville, Nc Area

• Welcomed customers and determined their desired products or services• Provided personalized product recommendations and facilitated procurement based on individual customer requirements• Offered guidance and support on matters relating to the store's inventory• Managed cash and credit transactions by calculating prices and processing payments• Maintained knowledge of current sales and promotions, policies on payments and exchanges, as well as security practices.• Demonstrated merchandise utilization.• Developed strong relationships with customers, driving repeat business and loyalty.• Supported colleagues during busy periods, ensuring balanced workloads and efficient operations throughout the store.

Jacksonville, Nc Area

• Monitored and recorded food temperatures to ensure food safety.• Cooked food according to menus, special dietary or nutritional restrictions, or numbers of portions to be served.• Rotated and stored food supplies.• Washed pots, pans, dishes, utensils, or other cooking equipment.• Apportioned and served food to facility residents, employees, or patrons.• Cleaned and inspected galley equipment, kitchen appliances, and work areas to ensure cleanliness and functional operation.

John Hopkins Healthcare It Support

Google It Support

Six-month IT support program, developed by Google, that covers troubleshooting, customer service, networking, operating systems, system.

Associate'S Degree, Business Administration And Management, General