Create and iterate product features for the CX Cloud software suite at various stages. Had a direct focus on the administration space of CX Cloud and worked with large teams in development, product owners, project managers, content designers, user researchers, and visual designers to craft end-to-end product experiences. Major efforts were applied to keeping various team members aligned and on track with estimates/timelines of features and products being built. Attend user research sessions to gain insight into user expectations both predicted and unpredicted. Continuously work with the entire team through the development of products and features to ensure development is in line with designs.

Designed responsive websites and applications using graphic design background to cement brand identities while maximizing user engagement. Gathered requirements from user testing, data analysis, product owners, and stakeholders to understand user flows and insights while presenting projects at various stages to collect feedback. Helped design, document, and prioritize UI/UX improvements for user testing, conversion rate optimization, and initial website launches while working within tight time limits. Closely worked with the front-end team to ensure a smooth handoff of design deliverables and assets. Worked simultaneously on multiple projects for domestic and international clients.

Maintained knowledge of all electronic devices and discussed user’s needs to identify products that met those needs. Resolved customers questions and concerns. Educated customers on device use and was able to gain an abundance of user experience and interaction knowledge firsthand from a diverse user base and several device types. Recommended video games to customers based on reviews and firsthand experience. Specialized in handheld electronics, computers, and video games.

Created and developed varying graphics for web and print such as websites, monthly reporting documents, infographics, magazine print ads, logo designs, social media graphics, and educational pamphlets for new clients. Brainstormed and provided creative input to help bring forth innovative designs and layouts while working with account managers and copywriters. Focused on customer engagement that was attractive and streamlined.