Grigor Bonev Email & Phone Number

• Managing a team of several engineers with the overall responsibility for the technical and operational validation of Interoute services.
• Be a first point of escalation for operational issues in the team
• Maintain team schedule
• Perform PDP/KPI to the team twice in a year
• Internal and External escalation point for network and customer incident handling.
• Ensure operational processes are followed and deliver best-in-class technical support while maintaining a stable and… Show more

Assists technical support of telecommunication services of Novatel - from stage study to stage provisioning. Organize new points of connection PoI (Ethernet, SDH) with customer’s networks, suppliers and partners in connection with the provision of technical services. Maintains communication with Field support Unit - assigns and organizes the work of that.

Responsible for monitoring and maintaining of the backbone network and services that Novatel provides to their customers. Accomplishes incessant monitoring of the backbone network by using the commited to him technical systems and resources. Registers problems – proactively or customer complaints (received by phone or mail). Accomplishes initial.

Responsible for monitoring the network and systems for the provision of services occurring alarms and problems with quality of service, acceptance of service requests from a VIP customer service, maintenance TT / Trouble Ticket /, coordinating work on the elimination of accidents, the execution of documents and correspondence relating maintenance of.

Master'S Degree, Communications And Insurance Equipment

Barchelor Degree, Communication Technics And Technologies