My role involves managing a diverse team, ensuring high standards of customer satisfaction, and implementing continuous improvement strategies. I leverage my skills in quality assurance, customer experience, and team leadership to drive continuous improvement and ensure high standards of service delivery. My focus on KPIs and analytical skills allows me to make data-driven decisions that enhance both team performance and customer satisfaction.Key Responsibilities:Customer Experience Management: Lead initiatives to enhance the customer journey, ensuring a seamless and positive experience.Quality Assurance: Develop and maintain QA processes to ensure product and service excellence.Continuous Improvement: Identify opportunities for improvement and implement solutions to optimize performance.Key Performance Indicators (KPIs): Monitor and analyze KPIs to measure success and drive strategic decisions.Communication: Facilitate clear and effective communication within the team and across departments.People Management: Recruit, train, and mentor team members to achieve their full potential.Team Leadership: Guide and inspire the team to achieve goals and maintain high performance.

Key Responsibilities:Quality Assurance: Develop, implement, and maintain comprehensive QA systems to ensure products meet specified standards.Quality Control: Oversee QC processes, including inspection and testing, to ensure product quality and compliance.Compliance Management: Ensure all operations comply with industry regulations and standards.Continuous Improvement: Identify areas for improvement within QA/QC processes and implement effective solutions.Key Performance Indicators (KPIs): Monitor and analyze KPIs to track quality performance and drive improvements.Documentation: Maintain accurate and thorough documentation of QA/QC activities, including test results and compliance reports.Team Leadership: Lead and mentor a team of quality professionals, fostering a culture of quality and continuous improvement.Communication: Collaborate with cross-functional teams to address quality issues and implement corrective actions.

As a Sales Manager at Lidl Bulgaria, I am responsible for overseeing all aspects of retail management, including staff management, store operations, supply chain coordination, and property management. My role also involves supporting the professional and personal development of the personnel, as well as managing costs and inventory control. In this role, I leverage my expertise in retail management and supply chain coordination to ensure the smooth operation of the store. My focus on staff development, cost control, and inventory management helps to drive sales and enhance the overall customer experience.Key Responsibilities:Staff Management: Recruit, train, and manage store staff to ensure high performance and adherence to company standards.Store Operations: Oversee daily store operations to ensure efficiency and customer satisfaction.Supply Chain Management: Coordinate with suppliers to ensure timely and accurate delivery of goods.Property Management: Manage the maintenance and upkeep of store properties.Professional Development: Support the growth and development of team members through coaching and training programs.Cost Control: Monitor and manage store budgets to ensure cost-effective operations.Inventory Control: Ensure optimal inventory levels and manage stock to minimize waste and maximize sales.

As a Sales Manager at Lidl Germany, I am responsible for overseeing all aspects of retail management, including staff management, store operations, supply chain coordination, and property management. My role also involves supporting the professional and personal development of the personnel, as well as managing costs and inventory control. In this role, I leverage my expertise in retail management and supply chain coordination to ensure the smooth operation of the store. My focus on staff development, cost control, and inventory management helps to drive sales and enhance the overall customer experience.Key Responsibilities:Staff Management: Recruit, train, and manage store staff to ensure high performance and adherence to company standards.Store Operations: Oversee daily store operations to ensure efficiency and customer satisfaction.Supply Chain Management: Coordinate with suppliers to ensure timely and accurate delivery of goods.Property Management: Manage the maintenance and upkeep of store properties.Professional Development: Support the growth and development of team members through coaching and training programs.Cost Control: Monitor and manage store budgets to ensure cost-effective operations.Inventory Control: Ensure optimal inventory levels and manage stock to minimize waste and maximize sales.

Business Sector: DIY marketAs the Head of the Organization Department at BauMax Bulgaria, I was responsible for overseeing various administrative functions, including managing the cash office, warehousing, stock-keeping, and inventory control. My role also involved providing excellent customer support and managing ordering processes to ensure efficient operations.Key Responsibilities:Administration Management: Oversaw all administrative functions to ensure smooth and efficient operations.Cash Office Management: Managed cash handling processes and ensured financial accuracy.Warehousing and Stock-Keeping: Supervised warehousing activities and maintained accurate stock records.Inventory Control: Monitored and controlled inventory levels to prevent shortages and overstocking.Customer Support: Provided high-quality support to customers, addressing inquiries and resolving issues promptly.Ordering Management: Coordinated ordering processes to ensure timely procurement and availability of products.In this role, I utilized my skills in administration, inventory control, and customer support to enhance the operational efficiency of the department. My leadership and management abilities ensured a well-coordinated team and a high standard of service delivery.

As a Production Logistics Capacity Planner at Sumitomo Electric Bordnetze Bulgaria, I am responsible for coordinating logistics, procurement, production planning, and supply chain management across multiple plants. This role involves developing weekly production plans, aligning production capacity with customer orders, and managing export volumes and transportation.Key Responsibilities:Logistics Management: Oversee logistics operations, including procurement and supply chain management, to ensure seamless operations at the distribution center.Production Planning: Develop and implement weekly production plans based on production capacity and customer orders to meet delivery targets.Supply Chain Coordination: Coordinate supply chain activities across multiple plants to optimize resource utilization and efficiency.Export and Transportation Planning: Plan and manage export volumes and transportation logistics to ensure timely and cost-effective delivery of products.In this role, I leverage my expertise in logistics and supply chain management to ensure efficient production planning and distribution operations. My focus on continuous improvement and effective communication helps in maintaining high standards of quality and customer satisfaction.

As the Production Manager and Deputy of the Plant Manager at Sumitomo Electric Bordnetze Bulgaria EOOD, I played a pivotal role in establishing and managing the production site in Mezdra, Bulgaria. My responsibilities included overseeing renovation processes, coordinating activities, negotiating with contractors and local authorities, and providing weekly reports to headquarters in Germany and senior management. I successfully led the team through the startup phase, ensuring production targets were met while maintaining quality standards.Key Responsibilities:Production Site Establishment: Managed the setup and establishment of the SEBN production site in Mezdra, Bulgaria, including overseeing renovation schedules and activities synchronization.Project Management: Coordinated with building contractors and local authorities, ensuring compliance with construction timelines and regulatory requirements.Team Leadership: Built and motivated a highly effective team to achieve production goals and maintain operational efficiency.Production Control: Controlled and coordinated production processes to optimize output and quality.Communication and Reporting: Provided regular updates and reports to headquarters and senior management on project progress and production metrics.Continuous Improvement: Implemented continuous improvement initiatives to enhance production processes and efficiency.Supply Chain Management: Managed supply chain activities to ensure timely availability of materials and components.Quality Assurance: Ensured adherence to quality assurance standards and implemented measures for quality control.In this role, I leveraged my skills in project management, production control, and team leadership to successfully establish and manage the production site. My focus on continuous improvement and effective communication ensured the achievement of production targets and high standards of quality in the automotive wire harness industry.

Logistics - Export, Import, Transportation planning

Tourism