1. Lead and manage the operations and delivery of services within the 360DevPro division2. Oversee technical matters and address any questions or challenges arising during the provision of 360DevPro services3. Collaborate closely with cross-functional teams to ensure successful project execution and delivery of high-quality solutions to partners4. Provide leadership, guidance, and technical expertise to foster a culture of excellence, innovation, and continuous improvement5. Contribute to achieving organizational goals and objectives through effective coordination and management of service delivery

1. Act as an expert for the Web (Desktop and Mobile), iOS, Android and CMS products and possess thorough knowledge of the industry and platform-specific capabilities 2. Develop, own and drive product vision, product strategy and metrics, inspire the teams and Product Managers to achieve the vision3. Support Product Managers in translating customer insights, company direction, industry developments into teams’ long and short term priorities, suggesting effective product solutions to improve sales and profitability4. Understand customer needs, suggest effective product solutions and identify new business opportunities5. Ensure that end product meets quality standards and customer requirements, assist in launching new products in market6. Identify competitive products and their strength and weakness and accordingly recommend product improvements to perfect sales7. Partner with Engineering, Design, and Insights leaders to foster a team culture of impact, performance, happiness, and health8. Ensure the team is focusing on the right things, balancing short versus long term needs9. Define goals, develop roadmaps, track progress and measure impact across multiple teams, manage cross-team dependencies10. Drive the customer experience, continually raising the bar on quality, functionality and usability

1. Be the "go to" person for domain information, effectively communicate with the team and the Senior Management2. Constantly seek efficiency in user experience, design, engineering, resource allocation and feature pipelines3. Achieve consensus among diverse and dissenting viewpoints, while effectively translating ideas into prioritized and actionable steps, prioritize requirements, defects, and other work items for the team4. Inspect the product progress during every Sprint, accept or reject work done at the end of every sprint5. Research competitors and similar products6. Manage requirements dependencies with other teams, negotiating and re-prioritizing as appropriate while establishing realistic deadlines7. Work closely with the UX Designers when creating user stories and acceptance criteria to provide a great User Experience and achieve product success8. Analyze User behaviour based on daily statistics and review customer complaints to influence the requirements and shape the product9. Work closely with Mobile Application teams to deliver worldclass Mobile products for customers and the business10. Analyze Production issues, manage the investigation and resolution of incidents and system failures

1․ Understand the needs of client(s) and participate in shaping the product vision2. Maintain and prioritize the stories in the Product backlog3. Collaborate with technical team leads, developers, business analysts and other specialists to solve problems and execute project challenges while delivering high quality on time and on budget4. Manage Network and System Administration team workflow and task assignments5. Serve as a contact person with the client(s) and be accountable for successful project delivery6. Be responsible for ensuring the team knows and understands the project vision and deliverables7. Facilitate Sprint meetings: daily scrum, refinement, planning, demo, retrospective8. Assure high quality level of delivered products, do user acceptance testing9. Ensure the necessary risk assessments are continually reviewed and monitored and proactively addressed in a timely fashion

1. Lead the team providing daily and ongoing support to European countries where HSBC operates 2. Manage HSBC Group Core and local systems/modules for European countries where HSBC operates3. Recommend and implement initiatives to enhance system automation and user solutions4. Maintain the highest standard of excellence in the internal customer service5. Develop an effective and professional work style to improve team contribution into the growth of Business6. Analyze and prioritize project activities and client needs7. Continually reassess the operational process in order to maintain operational integrity

1. Administer HSBC Universal Banking system (HUB), HSBC Group Core and local systems/modules for European countries where HSBC operates2. Investigate and resolve incidents and system failures3. Do Business Analysis and Consultancy4. Manage and/or take part in HSBC Group systems implementation/enhancement projects5. Administer Bulk Customer Data6. User Access Management and System Audit7. Coordinate User Acceptance Testing

1. Give the best possible solution to all user raised issues2. Ensure that all HUB maintenance is done in a proper way being followed in-house procedures and audit requirements3. Extract required data through SQL queries4. Investigate and fix incidents and system failures5. Take part / manage HSBC Group Systems Implementation projects6. Do Business Analysis and Consultancy

1. Open and close customer accounts2. Process stop payments, holds, special instructions3. Maximize sales of Bank products4. Update customer profile by maintenance in the system 5. Prepare account advices and other correspondence

1. Process customer transactions within established authority limits ensuring strict compliance with the Bank's policies and procedures2. Accurately process cash in and out3. Actively promote Bank products