Grigoris Mpoikos Email & Phone Number

The Hague, South Holland, Netherlands

►Searching and matching qualified candidates, through the company database, social media channels, job boards and other resources.►Interviewing candidates face-to-face and by telephone/online.►Following up actions with candidates, regarding the results of their interviews.►Creating and maintaining strong talent pipelines and pools for current and future hiring needs.►Monitoring and optimizing recruitment processes.►Writing, publishing and advertising vacancies on various online platforms.►Evaluating applicants by discussing job requirements and applicant qualifications with consultants.

Rhodes, Southern Aegean, Greece

► Manage and coordinate all aspects of the rooms area department► Oversee the reservation administration process and update the Protel reservation system to ensure accuracy► Implement measures to prevent room overbooking and to ensure guests receive their requested rooms► Handle training, supervising, and supporting of front office staff► Manage all guest issues with professionalism, providing timely and satisfactory resolutions to all queries► Ensure all administrative procedures are completed accurately and in compliance with established Hotel guidelines► Apply effective inventory management and tracking to optimize room revenue and profit► Foster a positive work environment that promotes high levels of staff motivation and engagement

Kérkira, Ionian Islands, Greece

► Supervised and directed daily administration, operation, and management of the hotel including 8 F&B Outlets, Rooms Division, Engineering, Storages, etc.► Maintained high standards of excellence in all areas of hotel operations► Assisted the Hotel Manager in executing all operational activities such as managing financial plans and controlling expenditures► Responded to crisis or emergency situations and performed service recovery► Ensured compliance with licensing laws, health and safety, and other statutory regulations, as well as with the company’s standards and procedures ► Maintained property, grounds, physical plant, and work areas to meet established standards► Encouraged a culture of collaboration, open communication, objective feedback, and motivation as essential principles of doing business, with the aim of empowering associates to deliver excellent quest experiences and contribute to the overall success of the hotel

Kérkira, Ionian Islands, Greece

► Managed and oversaw the efficient execution of all operations in the room area departments including Housekeeping, Front Office, Guest Relation, and Reservations► Implemented initiatives to raise guest satisfaction, as evident by the HolidayCheck score, which rose from 76% in 2015 to 92% in 2016► Addressed guest requests and resolved complaints within 24 hours► Achieved high occupancy levels to maximize room revenue and profitability► Performed daily room inspections to ensure cleanliness► Maintained excellent communication skills in all aspects, presenting a professional and appropriate business image► Facilitated regular staff meetings in order to ensure expectations were met and staff satisfaction was maintained

Kérkira, Ionian Islands, Greece

► Ensured efficient operations of the Front Office, Reservations, and Guest Relations Departments► Collaborated with the Accounts Department to assist in Accounting and Auditing aspects of the Front Office Operations► Monitored the successful management of the Front Office department ► Conducted room availability forecasting to optimize occupancy levels and achieve revenue targets► Cultivated a positive and healthy work environment within the department► Reviewed and approved all room moves and rate changes, ensuring that they were justified and appropriate► Devised and implemented Front Office policies and procedures► Handled guest complaints and feedback prioritizing guest satisfaction and service recovery

Kérkira, Ionian Islands, Greece

► Managed the reservations department of a resort hotel with 640 rooms► Ensured all reservations were confirmed in writing (email/fax) within 24 hours► Maintained accurate records of all reservations, both in computerized system and in hard-copy documentation► Proposed special offers when necessary to maximize revenue and meet targets ► Prepared a list of next-day arrivals for the Front Office Manager, verifying that all reservation details were accurately entered into the system, including date of arrival/departure, room type, and guest numbers► Conducted rate checks for all reservations to minimize the likelihood of credit notes being issued► Supervised and assisted reception staff during peak periods with high volumes of incoming arrivals

Kérkira, Ionian Islands, Greece

Crete, Greece

Kérkira, Ionian Islands, Greece

Kérkira, Ionian Islands, Greece

Diploma, Hospitality & Tourism Management

► Rooms Division Management ► Human Resources Management incl. Hospitality Law ► Marketing, Economics & Business Management ► F&B.

Degree, Hospitality Management

Associate'S Degree, Hospitality Administration

Diploma, Hospitality And Tourism Management