Marka Grimes Email & Phone Number

Cedar Park, Tx, Us

Remote

Austin, Texas Area

6034 West Courtyard Drive, Austin, Tx 78730

• Created and implemented the physician on-boarding process• Built and managed the Help Desk and Help Desk cases• Sharefile Administrator-Managed & supported 50+ Sharefile users• Document Control-Creation, review, editing, and versioning of all documents• Essential member of the implementation team for the Salesforce integration• Salesforce Administrator: -Managed and supported 50+ Salesforce end and community users -Created training and process documentation for Salesforce -Responsible for all system integrations -Clean and format data with Dataloader -Assist with configuration, validation, and workflow rules -Fulfill requests for reports and dashboards -Create and manage custom fields and page layouts -Attended Admin 201 virtual training -Continued Salesforce education through online training and current release notes

6911 Rr 620 N Austin, Tx, 78732

• Demonstrate outstanding customer service• Process cash and credit transactions accurately• Perform monthly control tasks as assigned by supervisor• Meet and exceed daily, monthly, and quarterly sales goals

3939 South Interstate 35, Suite 900, San Marcos, Tx 78666

• Supervise and enforce statistical goals set by company• Streamline everyday tasks for maximum efficiency• Prepare payroll and staff scheduling• Responsible for all bookkeeping• Process and supervise all marketing changes (window signs, floorsets, etc.)• Loss Prevention Specialist (preventing theft and bookkeeping errors)• Manage semi-annual inventories• Audit, complete, and file paperwork• Mediate employee relationships to maintain cooperative working atmosphere• Supervise and train all employees. Interview and hire staff. Recruit for future sales associates and management candidates

6271 Riverside Plaza Lane Nw, Suite A, Albuquerque, New Mexico 87120

• Superior customer service• Followed all state mandated guidelines to process driver licenses, titles, and registrations• Maintained inventory of store and cleaning supplies and ordered when necessary • Certified VIN Inspector

5421 Jefferson Street Ne, Albuquerque, Nm 87109

• Provide world-class customer service with timely, one call resolution• Ensure customer satisfaction and loyalty on every call, every time• Expert in billing, price plan, systems, and devices• Troubleshooting specialist for all T-Mobile devices and coverage• Complete ongoing training to stay abreast of product, service, and policy changes• Demonstrate best judgment towards CEO in the disbursement of adjustments and credits• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities