Marka Grimes

Marka Grimes Email and Phone Number

Product Support Specialist II @ Mitratech CaseCloud
Cedar Park, TX, US
Marka Grimes's Location
Austin, Texas Metropolitan Area, United States
Marka Grimes's Contact Details

Marka Grimes personal email

n/a

Marka Grimes phone numbers

About Marka Grimes

A process improvement driven professional with 10 years of customer service and leadership experience. Salesforce administrator for a healthcare start-up which I supported over 50 users.

Marka Grimes's Current Company Details
Mitratech CaseCloud

Mitratech Casecloud

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Product Support Specialist II
Cedar Park, TX, US
Website:
advologix.com
Employees:
13
Marka Grimes Work Experience Details
  • Mitratech Casecloud
    Product Support Specialist Ii
    Mitratech Casecloud
    Cedar Park, Tx, Us
  • Advologix.Com Llc
    Customer & Product Evangelist
    Advologix.Com Llc Aug 2015 - Present
    Remote
  • Solarwinds
    Salesforce Administrator (Contractor)
    Solarwinds Jun 2015 - Aug 2015
    Austin, Texas Area
  • Safe Harbor Compliance And Clinical Services
    Salesforce Administrator & Business Analyst
    Safe Harbor Compliance And Clinical Services Jan 2014 - May 2015
    6034 West Courtyard Drive, Austin, Tx 78730
    • Created and implemented the physician on-boarding process• Built and managed the Help Desk and Help Desk cases• Sharefile Administrator-Managed & supported 50+ Sharefile users• Document Control-Creation, review, editing, and versioning of all documents• Essential member of the implementation team for the Salesforce integration• Salesforce Administrator: -Managed and supported 50+ Salesforce end and community users -Created training and process documentation for Salesforce -Responsible for all system integrations -Clean and format data with Dataloader -Assist with configuration, validation, and workflow rules -Fulfill requests for reports and dashboards -Create and manage custom fields and page layouts -Attended Admin 201 virtual training -Continued Salesforce education through online training and current release notes
  • Wells Fargo
    Teller
    Wells Fargo Aug 2012 - Jan 2014
    6911 Rr 620 N Austin, Tx, 78732
    • Demonstrate outstanding customer service• Process cash and credit transactions accurately• Perform monthly control tasks as assigned by supervisor• Meet and exceed daily, monthly, and quarterly sales goals
  • U.S. Polo Assn. Retail (Usa)
    Assistant Store Manager
    U.S. Polo Assn. Retail (Usa) Mar 2012 - Aug 2012
    3939 South Interstate 35, Suite 900, San Marcos, Tx 78666
    • Supervise and enforce statistical goals set by company• Streamline everyday tasks for maximum efficiency• Prepare payroll and staff scheduling• Responsible for all bookkeeping• Process and supervise all marketing changes (window signs, floorsets, etc.)• Loss Prevention Specialist (preventing theft and bookkeeping errors)• Manage semi-annual inventories• Audit, complete, and file paperwork• Mediate employee relationships to maintain cooperative working atmosphere• Supervise and train all employees. Interview and hire staff. Recruit for future sales associates and management candidates
  • Mvd Express
    Assistant Manager
    Mvd Express Mar 2011 - Dec 2011
    6271 Riverside Plaza Lane Nw, Suite A, Albuquerque, New Mexico 87120
    • Superior customer service• Followed all state mandated guidelines to process driver licenses, titles, and registrations• Maintained inventory of store and cleaning supplies and ordered when necessary • Certified VIN Inspector
  • T-Mobile
    Customer Service Representative
    T-Mobile Mar 2009 - Mar 2011
    5421 Jefferson Street Ne, Albuquerque, Nm 87109
    • Provide world-class customer service with timely, one call resolution• Ensure customer satisfaction and loyalty on every call, every time• Expert in billing, price plan, systems, and devices• Troubleshooting specialist for all T-Mobile devices and coverage• Complete ongoing training to stay abreast of product, service, and policy changes• Demonstrate best judgment towards CEO in the disbursement of adjustments and credits• Increase the customer experience by providing information on new products, rate plans, and services through up selling opportunities

Marka Grimes Skills

Customer Service Salesforce.com Administration Customer Satisfaction Sales Management Microsoft Excel Salesforce Training Microsoft Word Help Desk Support Computer Proficiency Microsoft Powerpoint Sharefile Salesforce.com Team Building Leadership Banking Credit Powerpoint Microsoft Office Process Improvement Marketing Crm Customer Relationship Management Microsoft Publisher Document Drafting Document Management Document Review Version Control Risk Management Cash Management Call Centers Cross Selling

Marka Grimes Education Details

  • Jack C Hays High School
    Jack C Hays High School
    General

Frequently Asked Questions about Marka Grimes

What company does Marka Grimes work for?

Marka Grimes works for Mitratech Casecloud

What is Marka Grimes's role at the current company?

Marka Grimes's current role is Product Support Specialist II.

What is Marka Grimes's email address?

Marka Grimes's email address is mg****@****gix.com

What is Marka Grimes's direct phone number?

Marka Grimes's direct phone number is (512) 279*****

What schools did Marka Grimes attend?

Marka Grimes attended Jack C Hays High School.

What skills is Marka Grimes known for?

Marka Grimes has skills like Customer Service, Salesforce.com Administration, Customer Satisfaction, Sales, Management, Microsoft Excel, Salesforce Training, Microsoft Word, Help Desk Support, Computer Proficiency, Microsoft Powerpoint, Sharefile.

Who are Marka Grimes's colleagues?

Marka Grimes's colleagues are Brandon Bull, Kim Bellopede, Karen Reed.

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