Rob Grimes Email & Phone Number

United States

MD/DC/VA

Washington D.C. Metro Area

• Engineering support for commercial sales team
• Partnership with technology vendors to expand market share
• Architect routing, switching, security & wireless technologies for Tier 2/3 Service Providers and Enterprise Customer networks
• Develop implementation strategies for Professional Services team for technical deployments
• Collaborate with customer and internal teams producing Statement of Work documentation
• Document detailed processes, expectations, and actions required for network deployment services.

Washington D.C. Metro Area

• Assist Service Provider Sales Team achieve 100% Sales quota year over year
• Developed and executed on Strategic plans to secure business.
• Drive implementation and maintenance of scalable high end security solutions in a large carrier and Tier-1 Service provider network.
• Introduce, design, and demonstrate technical solutions to audiences with varying skill-sets and responsibilities.
• Serve as liaison between the company and customer, evangelizing corporate direction while simultaneously relaying customer “driven” business and technical requirements for product implementation
• Collaborate nationally and globally amongst a targeted team to drive consistent messaging of network architectures and delivery of product functionality.

West Coast & Latin America

• One of 3 people directly responsible for expanding market presence of Security products to Latin American Region (Mexico, Chile, Argentina, Brazil, Puerto Rico).
• Technically enabled Distributors and Resellers models in LA countries by providing in-country training, presentations, as well as proof of concept testing and demonstrations to generate sales.
• Qualified High-End Security (FW) opportunities and delivered solutions into large Service Providers.
• Introduced, educated, and delivered firewall security, IPsec VPN, and remote access concepts into to small, medium and large enterprise customers
• Completed solicited and unsolicited technical proposal

Mt. Prospect, IL

• Responded to Customer inquiries and issues via phone support
• Captured, analyzed and resolved real-time customer technical issues relating to high-end USR/3COM dial access products.
• Collaborated with Advanced Engineering to resolve escalations, minimizing customer impact related to technical anomalies.
• Developed and provided alternative short-term solutions to customer technical issues.
• Assisted in prioritizing anomalies discovered through customer reported cases.
• Qualified and initiated RMA process

Skokie, IL

• Help create the corporate standard for employee desktop and laptop PCs
• Ordered, receive, and setup desktop/laptop computers for company employees
• Enabled local and remote access to the corporate LAN.
• Troubleshoot and resolve PC to LAN related issues.

B.S, Economics

General