Ryan Grimm Email & Phone Number

Northumberland, Pa, Us

Sunbury, Pa, Us

Determines requirements, establishes standards, executes proofs of concept, and designs prototypes to assess new approaches for end user computing solutions.Develops creative, workable solutions to complex end user computing issues, projects, and/or process designs.Provides operational teams with a design package for the implementation and support of end user computing solutions that adhere to enterprise IT standards.Articulates end user computing standards and guidelines to IT and business partners.Translates end user computing requirements into architectural components to aid in the development of solutions.Recommends changes to IT strategy based upon knowledge of trends and best practices in end user computing technologies.Evaluates end user computing change requests and new solution proposals against end user computing architecture direction, and ensures compliance with all standards, policies and guidelines prior to implementation.Demonstrates agility and resourcefulness in identifying creative and practical end user computing solutions, and efficiently evaluates the quality of others’ analysis.Documents solutions and revises documented solutions as needed.Provides input to enterprise systems management procedures and guidelines, including imaging, deployment, and systems configuration management.Collaborates with other architects in requirements gathering, solution planning, and design.

Sunbury, Pa, Us

Sunbury, Pa, Us

Sunbury, Pa, Us

Delivered Level II IT support in accordance with IT service level objectives and agreements for end user computing environments.Responded to and resolved incidents regarding hardware and software issues on computer workstations and mobile devices in corporate offices, plants and store locations.Collaborated with Systems Administrators and IT Field Services maintenance technicians on the maintenance of existing supported environments and the development of new releases.Imaged and distributed new and existing computer systems and mobile devices.Performed installations, moves, changes or upgrades, and disposal of computer hardware and/or software products as needed, and corrected software configuration issues.Diagnosed and repaired printer, peripheral, and mobile device malfunctions or coordinated replacement/repair as necessary.Received, updated, and tracked incident tickets to resolution.Prepared and updated support documentation and maintains knowledge of standard hardware and software for end user computing environments.

Responded to Help Desk requests which consisted of troubleshooting and repairing personal computer hardware and specific software installations, upgrades, and migrations.Assisted and trained users in specific Windows XP, Windows 7, and Office 2010 tasks.Conducted printer and peripherals maintenance and coordinated with outside vendors on contracted equipment (e.g. toner cartridge installation and recycling).Assisted the IS Director with server rack operations, configuration, and management through physical cabling, documentation, and troubleshooting as requested.Researched and recommended products for existing and planned server, network, and desktop infrastructure changes as requested by the IS Director.Sanitized and destroyed sensitive hardware-based media (e.g. hard drives).Managed hardware surplus and coordinated with Accounting regarding documentation and tracking of in-use IS-related assets.Developed and updated IS-specific layout and configuration documentation related to antivirus, networking and personal computer/server installations.Prepared process documentation such as the Laboratory Data Reporting Manual.Designed and maintained the public PHC4 website, the PHC4 data portal and internal applications website user interfaces, including styles, layout, graphics, and templates.Organized and designed website layout templates using HTML/CSS coding standards and user accessibility requirements.Maintained content on PHC4 website, such as posting reports, news releases, meetings, and schedules.

Pittsburgh, Pa, Us

Operated security system equipment including CCTV systems, radios, access control systems, and alarm systems, and computers.Conducted physical interior and exterior patrols by foot and by vehicle.Responded to employee, visitor, and patient complaints and requests.Coordinated with fire and law enforcement during routine operations, emergencies, and scheduled drills.Assisted helicopter flight crews with landings, patient escorts, and departures.Identified potential threats and properly implemented policies related to staff, visitor and asset protection, access control, and traffic assistance.Updated departmental policy and procedures regarding temporary collection, storage, and return of patient valuables.Produced survey documenting parking structure, traffic, and other hazards with recommendations for improvements.Participated in staff training including tactical handcuffing and OC spray use.Assumed responsibility of security operations as role of Agent in Charge in the absence of an on-duty supervisor or director.

Researched and developed incident response guide for DEP according to established government and industry standards and processes.Analyzed web server logs for unusual activity to be reported to supervisor.Updated the public website to bring it within compliance of Section 508 Federal Accessibility Guidelines.Assisted webmaster with creating and updating user interface elements including styles, layouts, and graphics.

Maintained all aspects of owning a sole-proprietorship business including administrative, accounting, communication, and marketing. Developed structured plans and procedures based on information architecture methods to construct and maintain numerous websites from concept to final launch. Oversaw design, development, testing, marketing, and launching of four small business websites and the maintenance of three existing websites.

Implemented and managed an Internet Café keeping computer systems up to date with the latest software and security updates, assisting users, and regulating time. Designed and maintained corporate website using latest web development and design techniques of the period. Repaired, built, and delivered personal/home user, corporate / small business, and local government computer systems.Instructed clients on the basics of the Internet, Email, and Microsoft Office.

Bachelor Of Science (B.S.), Criminal Justice

Associate Of Arts (A.A.), General Studies