Grisel Rodriguez Email & Phone Number

Acworth, Ga, Us

Acworth, Ga, Us

Atlanta, Georgia

Greater Atlanta Area

Responsible for managing the Contract Support Department which handles customers inquiries for payments, claims, coverage questions etc.Handled transition of Contract Support Department to Retention/Member Services Department and implemented several changes improve customer experience, payment process and collections . Work with sales department with contract changes, customer issues, research and data, rates and system maintenanceWork closely with corporate office in Atlanta within different departments including Claims, Member Services, Accounting, IT Work with in house IT department to implement system changes, new programs and support ticketsAssist EVP of call center with special projects and changes to rate cards, programs and fulfillmentsCurrently P&C licensed in all 50 states

Responsible for answering customer and agent inquiries regarding payments, contracts, cancellations and refundsTracked agent production and contacted them regarding new and current businessWorked with Claims Department to handle pending complaintsAssisted in special projects with each department (claims, payables etc)Processed cancellation requests and refund for NC office as well as the FL office

Miami, Fl

Started as renewal agent assisting customers with new quotes and changes to current policies for their autos, homes or liability coverage.Obtained P&C license and was promoted to assist with New Business processing for 1 year and later handled half of the book of business for Personal Lines.Assisted the VP of Personal lines with the companies VIP clients (singers, business owners, actors etc)Responsible for photographing new properties for existing customers as well as new developments which were being insured by our other branches

Miami, Fl

Handled Agent inquiries regarding cancellations, payments and application processing for Insurance financingAssisted in Customer Support , payment processing and collections on delinquent customers or agents.Processed new business applications and kept constant contact with Insurance Agents to track their progress.Weekly visits to current Insurance agencies to pick up new business applications as well as assisted the owner when meeting with potential new agents.