Grishma Patel Email & Phone Number

Manage the daily office operations, including front- and back-office functions, insurance verification, billing/invoicing, monitoring/maintaining patient care management and goals, and reviewing key financial and revenue cycle metrics including staff hours, resource allocation, expense budget, patient volumes, and the revenue cycle process. Monitor patient satisfaction, address/resolve patient complaints, and ensure quality and performance improvement by monitoring metrics and addressing deficiencies.• Work collaboratively with office staff, physicians, leadership, and health professionals to accomplish organization goals, while driving compliance with regulatory requirements, policies, and procedures.• Manage scheduling, book/confirm appointments, conduct data entry, answer calls, obtain/record treatment information, and fill out insurance forms; work with lawyers and insurance companies.• Review and verify patient insurance and prior authorizations, set-up authorizations, obtained referrals, and followed up on pending approvals.• Perform payment reconciliation/deposits, take co-payments, deliver billings, and create/update files and records; maintain, track, and purchased office supplies and materials as needed.• Leverage knowledge of medical terminology, diagnosis, lab procedures, and Electronic Medical Record (EMR), as well as an understanding of MVA and rehabilitation protocols; track/update MVA cases.

Toronto, Ontario, Canada

Managed all aspects of daily front- and back-office operations in close collaboration with patients and staff, to include payroll, driving standard administrative processes, ensuring accuracy of revenue and cash receipts reconciliation, maintaining accounts receivable, and providing administrative support to patients and staff, while creating an environment that was welcoming and warm to patients.• Addressed customer and patient inquiries, questions, and complaints, entered incoming payments and monthly deposit reconciliation, and ensured the timely submission of forms to insurance companies/stakeholders.• Oversaw all aspects of patient intake, data entry, answering of incoming calls, invoicing, and payments, while coordinating intake of information related to patient visits and throughout their treatment plan.• Coordinated scheduling of patient appointments and maintained the patient’s medical records; obtained and promoted GMB reviews and facilitated the training of staff.

Partnered with GM in managing and overseeing all aspects of daily store location operations and 120+ employees, to include staff administration, financial management and P&L, workload delegation, and the implementation of continuous improvement initiatives. Led a 30% increase in location sales.• Planned, identified, and delegated responsibilities to team members to ensure operations excellence, while assisting in the hiring, training, scheduling, and performance of staff; set daily, weekly, and monthly targets/goals.• Ensured staff adhered to all corporate policies and procedures, including health and safety protocols; counted cash drawers and deposits.• Partnered in the recruiting, training, coaching, mentoring, and performance of employees, while ensuring compliance with licensing, hygiene and health, and safety legislation/guidelines.• Interacted with guests to obtain feedback on the quality of their experience; assessed reports and implemented action plans to enhance service and guest experiences.• Assisted with implementing effective controls of food, beverage, and labor costs.

Rehabilitated sports people with ankle and knee injuries, improved strength for patients, and provided training for agility and speed

Data Analystics Bootcamp Certificate

Included: Excel, SQL and Tableau, followed by a final Data Analytic project. • Worked with relational database management software (MySQL).

Post Graduate Certificate, Office Administration

Post Graduate Certificate, Health System Management

Bachelor Of Science - Bs, Physiotherapy

Activities and Societies: Inter-college Basketball and Hand Ball Player There were courses including Electrotherapy, Manual Therapy.