Svp, Infrastructure & Operations
Responsible for IT and Hosting services for the largest B2B SaaS provider in the world: • Driving top line and bottom line growth while reducing risks.• Constant focus on improving associate engagement. • Implemented world-class quality and security management programs (ISO9001 and ISO27001). • IT Optimization/Focus: Availability, Technical Debt reduction, Data Center Consolidation• IT Transformation: Delivery of Cloud Services (public and private): IaaS, PaaS, and SaaS.Service Management - Provide Infrastructure and Platform Services along the lines of an ITIL framework. Cloud Computing - delivered the always on, on demand infrastructure for ADP. Attained next step rate availability, scalability, price/performance, and security improvements. Delivered double digit margin improvements. Increased flexibility, availability, and utilization of product infrastructure. IT Security – Enhanced AAA and data leakage prevention capabilities, hardened network and compute platforms, and improved threat detection and mitigation. End User Computing – Improved user experience and productivity via next generation devices, collaboration, mobility, software on-demand, and communication services. Global Infrastructure Integration - Seamless interaction of global workforce and applications, and acquisition integration.Call Center Strategy - Voice consolidation, upgrade of IVR & CTI platforms, expansion of contact center capabilities (Work Force Management, Virtual Hold, Intelligent Call Routing, WebRTC, etc.).
