Rob Mulder Email & Phone Number

Utrecht, Netherlands

Utrecht, Netherlands

Utrecht, Nederland

Amsterdam, Noord-Holland, Nederland

Development | Leading | Staffing | Operational management | ChangeResponsible for customer teams. HR, Operational and Financial. In my team I work together with 3 delivery managersScope divided into 3 teams that are responsible for a set of customers, both design, delivery and support.

Houten

Development | Leading | Staffing | Agile transformation | Operational managementTasks and responsibilities:• Leading Agile teams (squads) of software developers and specialists• Assisting in the development of employees.• Developing the personnel policy• Capacity managementAs Chapter Coach I was responsible for developing and coaching software developers, specialists, scrum masters and product owners. Being in frequent discussions about growing in the current position and the further career I was HR responsible for a chapter, consisting of 3 squads (30 FTE). For the team members I was a fixed point where they could go for advice but also for more personal issues. In this period I worked on a transition from traditional working = > Agile workingIn particular, I experienced this transformation to agile working as challenging and fun. The responsibility for the optimal staffing of the squads, to be able to serve the customers well, was one of my tasks. I often did this in consultation with my colleague Chapter Coaches.In order to get the right connection, I also helped shape the Agile transformation within management. In this we transformed from the "old-fashioned" line management to Chapter Coach or Theme lead (responsible for operation).

Amsterdam En Omgeving, Nederland

Houten, Provincie Utrecht, Nederland

Within this role responsible for the competence center Interactive Intelligence (now Genesys) within the business unit Business Operations. The team is responsible for the operation and implementation of call center technology within the business market.I lead the team and challenge them to further develop the talent they have.Working together with product management on innovation and continuing to surprise customers.Both internal and external point of contact in case of escalation of problems that require a quick solution.Of course, maintaining and collaborating with customers and external partners is an important part of my work.

Zoetermeer

Apeldoorn Area, Netherlands

I am responsible for the High-end Mainframe platform within the Hosting Services business unit. I am responsible for the implementation of the business plan within the framework of KPN's strategy and missionAs a coach and leader I support employees in their work. In addition, I also coach employees who do not work within my team.Within the rapidly changing world of IT, I think it is very important that employees develop and use their talents.Part of performance management is defining objectives, periodic appraisals and personal development planning.As responsible for the High-end platform, I am both an internal and external point of contact for escalating problems that require a quick solution.I contribute to the developments and implementations of changes that contribute to the customer experience and strategy.Maintaining and collaborating with customer relations and external partners is part of my job.

Zoetermeer

In this role I was responsible for 25 seconded employees at 3 large customers.Coaching the employees was a major part of my work.Another part was recruiting, selecting and matching employees on the basis of demand.Frequent contact with customers and good communication with the client in order to expand business.In order to properly manage the financial side, I worked closely with finance to ensure correct handling of invoicing.Guidance and advice to support questions from employees, customers and clients

Shell Hq

- Operational Manager customer team Shell- Leading teams- Contacts with customers (Dutch/English)- Contacts with suppliers, national and international- Performance management- Service management

Rijswijk

- Operational Manager customer team Shell- Leading teams- Contacts with customers (Dutch/English)- Contacts with suppliers, national and international- Performance management- Service management- Transition management- Logistics management

Rotterdam Area, Netherlands

- Carrying out cabling projects- Back office service activities- Service contract management

Vlaardingen Area, Netherlands

Maintenance technical installations