Rob Mulder's Location
Houten, Utrecht, Netherlands, Netherlands
Rob Mulder's Contact Details
Rob Mulder work email
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Rob Mulder personal email
n/a
About Rob Mulder
As a leader and coach I connect peopleI inspire people to reach their full potential and challenge them to connect with each other and with customers. That gives me energy.I give direction and clarity to my team and give space so that people can go through an explosive development. This results in maximum value for customer and company.Tenacious | Enthusiastic | Critical | Direct | Can do attitude | Reliable | Coaching | Cooperation | Personal development |
Rob Mulder Work Experience Details
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Manager Managed ServicesEkco NlUtrecht, Netherlands -
Delivery LeadAccentureUtrecht, Netherlands -
Delivery Lead / ManagerAccenture Apr 2023 - PresentUtrecht, Nederland
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Customer Team ManagerSentia Netherlands Jun 2020 - Apr 2023Amsterdam, Noord-Holland, NederlandDevelopment | Leading | Staffing | Operational management | ChangeResponsible for customer teams. HR, Operational and Financial. In my team I work together with 3 delivery managersScope divided into 3 teams that are responsible for a set of customers, both design, delivery and support.
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Manager/Chapter Coach Generiek Applicatie ManagementKpn Dec 2018 - Dec 2019HoutenDevelopment | Leading | Staffing | Agile transformation | Operational managementTasks and responsibilities:• Leading Agile teams (squads) of software developers and specialists• Assisting in the development of employees.• Developing the personnel policy• Capacity managementAs Chapter Coach I was responsible for developing and coaching software developers, specialists, scrum masters and product owners. Being in frequent discussions about growing in the current position and the further career I was HR responsible for a chapter, consisting of 3 squads (30 FTE). For the team members I was a fixed point where they could go for advice but also for more personal issues. In this period I worked on a transition from traditional working = > Agile workingIn particular, I experienced this transformation to agile working as challenging and fun. The responsibility for the optimal staffing of the squads, to be able to serve the customers well, was one of my tasks. I often did this in consultation with my colleague Chapter Coaches.In order to get the right connection, I also helped shape the Agile transformation within management. In this we transformed from the "old-fashioned" line management to Chapter Coach or Theme lead (responsible for operation). -
Manager Webhosting En GripKpn Jan 2018 - Dec 2018Amsterdam En Omgeving, Nederland
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Manager Transitie En Operatie Interactive IntelligenceKpn Mar 2016 - Jan 2018Houten, Provincie Utrecht, NederlandWithin this role responsible for the competence center Interactive Intelligence (now Genesys) within the business unit Business Operations. The team is responsible for the operation and implementation of call center technology within the business market.I lead the team and challenge them to further develop the talent they have.Working together with product management on innovation and continuing to surprise customers.Both internal and external point of contact in case of escalation of problems that require a quick solution.Of course, maintaining and collaborating with customers and external partners is an important part of my work.
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Manager Delivery Voip & Centrex (Kpn Een/Centrex Large Enterprise)Kpn Jan 2016 - Jun 2016Zoetermeer
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Manager Unit I Hosting ServicesKpn Corporate Market 2013 - Jan 2016Apeldoorn Area, NetherlandsI am responsible for the High-end Mainframe platform within the Hosting Services business unit. I am responsible for the implementation of the business plan within the framework of KPN's strategy and missionAs a coach and leader I support employees in their work. In addition, I also coach employees who do not work within my team.Within the rapidly changing world of IT, I think it is very important that employees develop and use their talents.Part of performance management is defining objectives, periodic appraisals and personal development planning.As responsible for the High-end platform, I am both an internal and external point of contact for escalating problems that require a quick solution.I contribute to the developments and implementations of changes that contribute to the customer experience and strategy.Maintaining and collaborating with customer relations and external partners is part of my job.
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Unit Manager Customer Team Ict PartnersKpn Corporate Market 2011 - 2013ZoetermeerIn this role I was responsible for 25 seconded employees at 3 large customers.Coaching the employees was a major part of my work.Another part was recruiting, selecting and matching employees on the basis of demand.Frequent contact with customers and good communication with the client in order to expand business.In order to properly manage the financial side, I worked closely with finance to ensure correct handling of invoicing.Guidance and advice to support questions from employees, customers and clients
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Unit ManagerKpn Corporate Market 2010 - 2011Shell Hq- Operational Manager customer team Shell- Leading teams- Contacts with customers (Dutch/English)- Contacts with suppliers, national and international- Performance management- Service management
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Team Leader / Sr Field Manager Shell RijswijkGetronics Jan 2001 - Jan 2010Rijswijk- Operational Manager customer team Shell- Leading teams- Contacts with customers (Dutch/English)- Contacts with suppliers, national and international- Performance management- Service management- Transition management- Logistics management -
Telematica Engineer / Service CoordinatorElectric Engineering 1991 - 2001Rotterdam Area, Netherlands- Carrying out cabling projects- Back office service activities- Service contract management
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Electro TechnicusHoly Ziekenhuis 1989 - 1991Vlaardingen Area, NetherlandsMaintenance technical installations
Rob Mulder Skills
Service Management
Service Delivery
Itil
Teamwork
Customer Relations
Coaching
Incident Management
People Management
Sla
Service Desk
Operations Management
Logistics
Customer Service
Problem Solving
Management
It Service Management
Outsourcing
Process Management
It Outsourcing
Nederlands
Zakelijk Engels
Rob Mulder Education Details
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MtsElectronica
Frequently Asked Questions about Rob Mulder
What company does Rob Mulder work for?
Rob Mulder works for Ekco Nl
What is Rob Mulder's role at the current company?
Rob Mulder's current role is Manager Managed Services.
What is Rob Mulder's email address?
Rob Mulder's email address is ro****@****ics.com
What schools did Rob Mulder attend?
Rob Mulder attended Mts.
What skills is Rob Mulder known for?
Rob Mulder has skills like Service Management, Service Delivery, Itil, Teamwork, Customer Relations, Coaching, Incident Management, People Management, Sla, Service Desk, Operations Management, Logistics.
Not the Rob Mulder you were looking for?
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2dejonkvrouw.nl, growersunited.nl -
1yahoo.com -
Rob Mulder
Owner Polder Knowledge | Creating Value For Purpose-Driven Companies With Digital (Web)Solutions That Put People First | Ux/Ui Pro | Ai Is A ToolRotterdam3gmail.com, gmail.com, polderknowledge.nl2 +311071XXXXX
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