Head Of Customer Service And It Support
Current
Aug 2022 - Present
AeroLeads people directory · profile
Gróa Helga Eggertsdóttir Email & Phone Number
Head of Customer Service and IT Support
at
Landsbankinn
1 work email found
@vodafone.is
2 phones found area 354
LinkedIn matched
✓ Verified July 2026
4 data sources
Profile completeness 100%
Current company
Role
Head of Customer Service and IT Support
Location
Iceland
Company size
Who is Gróa Helga Eggertsdóttir? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Gróa Helga Eggertsdóttir is listed as Head of Customer Service and IT Support at Landsbankinn, a with 525 employees, based in Iceland. AeroLeads shows a work email signal at vodafone.is, phone signal with area code 354, and a matched LinkedIn profile for Gróa Helga Eggertsdóttir.
Gróa Helga Eggertsdóttir previously worked as Director Technical & IT Support at Nova Iceland and Director Of Customer Service and IT Operation at Þjóðskrá / Registers Iceland. Gróa Helga Eggertsdóttir holds Executive Mba, Business Administration And Management, General, Mba from Reykjavik University.
Company email context
Email format at Landsbankinn
This section adds company-level context without repeating Gróa Helga Eggertsdóttir's masked contact details.
*@vodafone.is
68% confidence
AeroLeads found 1 current-domain work email signal for Gróa Helga Eggertsdóttir. Compare company email patterns before reaching out.
Profile bio
About Gróa Helga Eggertsdóttir
My focus has been within Telecommunication Industry and Retail/Consumer sector where I have held different positions within business development, customer service as well as building IT roadmaps and specifications for technology platforms and business strategy. I have broad experinence in improving workflow by driving digital and business development initiatives. I'm recognised as a strong team builder who adopts a collaborative approach with staff at all levels to exceed customer expectations. I'm considered goal oriented with experienced in leading simultaneous projects, knowing when to give the right task attention at the right time.I have held several management positions over the past 12 years and have the experience of motivating and managing teams up to 100 people. I enjoy working both on own initiative as well as part of a team and known to be enthusiastic, outgoing, communicative and good at building relationships. I thrive in an environment where I continue to take on new challenges and enjoy working with talented people in achieving the objectives.
Listed skills include Telecommunications, Product Management, Mobile Devices, Management, and 36 others.
Current workplace
Gróa Helga Eggertsdóttir's current company
Company context helps verify the profile and gives searchers a useful next step.
Landsbankinn
7 roles
Gróa Helga Eggertsdóttir work experience
A career timeline built from the work history available for this profile.
Director Technical & It Support
May 2020 - Aug 2022
Director Of Customer Service And It Operation
Jan 2019 - Feb 2020
Head Of Loyalty & Customer Engagement Program
As Head of Loyalty & Customer Engagement program I´m responsible for operation and designing N1’s go-to-market strategy, leading the commercial realignment and integration of marketing, digital, sales, pricing and loyalty to a more fully focus performance.
Jan 2017 - Dec 2018
Head Of Core And Application
As Managing Director of Core and Application I was leading a group of talented people around building technology platforms, strategy and vendor selection for TV-Platform (IPTV, DVBT, OTT), Mobile Core systems and Fixed Switching Systems.Responsibilities: strategic planning, technical operations and member of team leaders for crisis management, team building and motivation, project management and project planning, revenue planning and budgeting along with coordination and streamlining of product roadmaps and specifications for technology platforms and strategy. Key contributions and achievements during this timeframe with my team: overseeing the implementation of 4G/LTE service for Vodafone customers both in Iceland and abroad, implementation of ISO27001 certification, LEAN project management, fast-growing Voice-over-Internet-Protocol (VoIP) serving both consumers and business clients and expanding existing IPTV service platform offering with services like Time Shift TV, SVOD and Multiscreen functionality (OTT) for smartphones and tablets
Jan 2013 - Jun 2016
Head Of Customer Service And Technical Support
As Managing Director of Customer Service and Technical support I was responsible for a large group of personnel taking care of all customer service, both consumer and business clients. Motivating and managing well focused team on being passionate about customer service and setting customer satisfaction as top priority always. Implemented with my team liable measurements for customer satisfaction (NPS score) and using customer feedback to improve things where we could, i.e. implementation of on-line service desk in addition to the call center. Responsibilities: managing a headcount of over 100 personnel, team building and motivation, improve rention rate, budgeting along with coordination and streamlining of product delivery and product improvements.
Feb 2011 - Jan 2013
Product Manager For Mobile
As Product Manager for Mobile I was responsible for mobile subscription revenue, product delivery and operation, product marketing, innovate new product and service offering. Manage customer turnover/retention, direct reports including market analysis, margin analysis and identifying opportunities. Managing mobile data revenue, mobile devices and service application for mobile customers.
Oct 2009 - Feb 2011
Team & coworkers
Colleagues at Landsbankinn
Other employees you can reach at landsbankinn.is. View company contacts for 525 employees →
HK
Helga Kristinsdóttir
Colleague at LandsbankinnIceland
View →
BM
Brynjólfur Magnússon
Colleague at LandsbankinnIceland
View →
FS
Freyja Sigthorsdottir
Colleague at LandsbankinnKópavogur, Capital Region, Iceland
View →
ÁB
Ásgeir Björnsson
Colleague at LandsbankinnReykjavík, Capital Region, Iceland
View →
EB
Erla Björk Gísladóttir
Colleague at LandsbankinnIceland
View →
HN
Hrefna Namfa Finnsdóttir
Colleague at LandsbankinnReykjavík, Capital Region, Iceland
View →
EM
Einar Malmberg
Colleague at LandsbankinnIceland
View →
SS
Sólveig Svavarsdóttir
Colleague at LandsbankinnIceland
View →
SJ
Steinar Jens Fridgeirsson
Colleague at LandsbankinnReykjavík, Capital Region, Iceland
View →
DÞ
Davíð Þór Jónsson
Colleague at LandsbankinnReykjavík, Capital Region, Iceland
View →
Helga Kristinsdóttir
Colleague at LandsbankinnIceland
View →
BM
Brynjólfur Magnússon
Colleague at LandsbankinnIceland
View →
FS
Freyja Sigthorsdottir
Colleague at LandsbankinnKópavogur, Capital Region, Iceland
View →
ÁB
Ásgeir Björnsson
Colleague at LandsbankinnReykjavík, Capital Region, Iceland
View →
EB
Erla Björk Gísladóttir
Colleague at LandsbankinnIceland
View →
HN
Hrefna Namfa Finnsdóttir
Colleague at LandsbankinnReykjavík, Capital Region, Iceland
View →
EM
Einar Malmberg
Colleague at LandsbankinnIceland
View →
SS
Sólveig Svavarsdóttir
Colleague at LandsbankinnIceland
View →
SJ
Steinar Jens Fridgeirsson
Colleague at LandsbankinnReykjavík, Capital Region, Iceland
View →
DÞ
Davíð Þór Jónsson
Colleague at LandsbankinnReykjavík, Capital Region, Iceland
View →
3 education records
Gróa Helga Eggertsdóttir education
Executive Mba, Business Administration And Management, General, Mba
Master'S Degree, Civil Engineering
Bachelor'S Degree, Civil Engineering
FAQ
Frequently asked questions about Gróa Helga Eggertsdóttir
Quick answers generated from the profile data available on this page.
What company does Gróa Helga Eggertsdóttir work for?
Gróa Helga Eggertsdóttir works for Landsbankinn.
What is Gróa Helga Eggertsdóttir's role at Landsbankinn?
Gróa Helga Eggertsdóttir is listed as Head of Customer Service and IT Support at Landsbankinn.
What is Gróa Helga Eggertsdóttir's email address?
AeroLeads has found 1 work email signal at @vodafone.is for Gróa Helga Eggertsdóttir at Landsbankinn.
What is Gróa Helga Eggertsdóttir's phone number?
AeroLeads has found 2 phone signal(s) with area code 354 for Gróa Helga Eggertsdóttir at Landsbankinn.
Where is Gróa Helga Eggertsdóttir based?
Gróa Helga Eggertsdóttir is based in Iceland while working with Landsbankinn.
What companies has Gróa Helga Eggertsdóttir worked for?
Gróa Helga Eggertsdóttir has worked for Landsbankinn, Nova Iceland, Þjóðskrá / Registers Iceland, N1, and Vodafone Iceland.
Who are Gróa Helga Eggertsdóttir's colleagues at Landsbankinn?
Gróa Helga Eggertsdóttir's colleagues at Landsbankinn include Helga Kristinsdóttir, Brynjólfur Magnússon, Freyja Sigthorsdottir, Ásgeir Björnsson, and Erla Björk Gísladóttir.
How can I contact Gróa Helga Eggertsdóttir?
You can use AeroLeads to view verified contact signals for Gróa Helga Eggertsdóttir at Landsbankinn, including work email, phone, and LinkedIn data when available.
What schools did Gróa Helga Eggertsdóttir attend?
Gróa Helga Eggertsdóttir holds Executive Mba, Business Administration And Management, General, Mba from Reykjavik University.
What skills is Gróa Helga Eggertsdóttir known for?
Gróa Helga Eggertsdóttir is listed with skills including Telecommunications, Product Management, Mobile Devices, Management, Project Management, Business Strategy, Business Development, and Mobile Technology.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trial