Responsible for:Overall Commercial OperationsClient Satisfaction and Retention Business Development Crescent Cleaning Company has been providing janitorial services for commercial properties since 1971. Today, Crescent offers a wide range of janitorial services in addition to nightly cleaning such as carpet care, emergency services, floor maintenance, green cleaning, matron/porter services, pressure washing, special event services and upholstery cleaning. Crescent Cleaning Company self performs and cleans in excess of six million square feet for many of the same companies that were cleaned since the company’s formation 48 years ago, thus giving complete endorsement to the level of quality performance that has become Crescent’s trademark.Crescent Cleaning’s mission is to build deep and long lasting relationships with our customers by increasing our understanding of them, providing them with customized solutions for their cleaning services, which increases our credibility, develops trust and changes the perception from cleaning contractor to trusted adviser.

Independent consultant for industry standardization policies and practices.

Director of Janitorial Operations - Over saw all aspects of companies day-to-day operations - including Best Practices, compliance, LEED applications, industry certifications, marketing and business development. Successfully brought in and started notable contracts like French Market, 20 N Michigan Ave., and The Museum of Science and Industry to company.

Cultivated and maintained solid relationships with building owners, management and tenants. Site visits, planning meetings, inspections and follow-up to ensure client satisfaction. Conduct client outings and social events, as theater, golf, association events and meals. Multi State Responsibilities over Operations and Client Relations. Worked with Project Group for major national commercial start-ups. Maintained all aspects of regional budgeting from creation of budget to monthly P&L management. Control over 25M square feet of Commercial Contract cleaning. Notable projects: Shedd Aquarium (Public Venue and Offices) Museum of Science and Industry (Public Venue and Offices) 311 S. Wacker Drive (Commercial and Corporate) 175 W. Jackson (Commercial and Corporate) Federal Reserve Bank (Government and Commercial) Chicago Symphony Orchestra (Public Venue and Commercial) The Boeing Building (Commercial and Corporate HQ) $28M in annual revenues for business unit. Maintained a 99% client retention rate for 5 years. Targeted and consistently exceeded budget goals in both revenue and profits for 7 consecutive years. Extensive knowledge in Green Seal initiatives, products, equipment, policies and procedures. Certified HHPC Day (Healthy High Performance Cleaning) Expert through Diversey. Knowledgeable in LEED initiatives, certification processes and procedures. Working towards obtaining LEED GA accreditation. Team member of the ISSA CIMS-GB Certification. Four reporting Regional Managers, Eight reporting mid-level Area Managers, Ten Project Managers, Three regional administrative assistants - Fifty Eight building level supervisors (non-working) - Fifteen Hundred plus building employees Interviewed, hired and trained RM's, AM's and Project Managers. Worked in all matters of union issues from grievances to arbitration cases. Skilled in negotiations. Increased number of charged work orders by 50% to over $80K per month with average labor of 40%. FY 2011, $1M in tag work.

Oversaw Chicago Retail Mall Division; 900 N Michigan Ave, Water Tower Place, Merchandise Mart Properties. Developed custom billing procedures and protocols for customers as well has handled P&L responsibilities. Monthly visits to Wisconsin, Ohio, Michigan, Indiana, Iowa and Minnesota for Quality Assurance reviews and to conduct customer satisfaction surveys with building ownership, managers and site tenants.

Negotiated and maintained contracts in all aspects from RFP to cancellation for all facility needs (59 locations nationwide ranging for 1,500 sqft. To 5,000 sqft.). Janitorial, Snow removal/Landscaping, soft services, facilities services, office services. Primary contact to landlords. Sourced and maintained relationships with all new and existing vendors