Nancy Groce Email & Phone Number

Huntsville, Al, Us

Huntsville, Al, Us

Huntsville, Al, Us

Huntsville, Al, Us

Huntsville, Al, Us

Work closely with Direct Retail AVPs to ensure seamless implementation of credit union products and services in order to meet/exceed established short and long term goals.Assume responsibility of the branch manager in his/her absence. Establish defined expectations and goals for the branch staffConduct morning huddles to motivate, encourage and inform staff of procedural changes Complete employee reviews, one-on-ones, and observationsComplete various required retention logs, reports and security testing. Ensure paperwork is both up-to-date and accurate.Oversee scheduling of employees to ensure adequate staffing for branch needsPromote and maintain positive community relations through community sponsored events and working with SEGs and current and prospective business membersOversee daily operations of the branch staff to include but not limited to: employee training, coaching, counseling and career developmentOversee the daily tasks that support the function of the branch including: membership interaction, employee interaction, contractor and supply/vendor interaction and community involvementResponsible for producing a branch that is competitive and productive with a focus on branch and credit union goalsEnsure credit union policies and procedures are followed in a manner consistent with credit union expectationsOversee issue tracking system for the branch which monitors adherence to quality controls in processing and proceduresAct as a technical resource for other employees in handling more difficult situationsControl operating expenses. Responsible for maintaining payroll costs proportionate to transaction/volume levels.Knowledgeable of all applicable regulatory requirements and regulations.Ability to apply my knowledge of problem solving techniques appropriately to diverse situations that include operational or process problems or organizational conflict. I recognize, anticipate, and approach these problems a resolve them quickly.

Huntsville, Al, Us

Maintains a professional image and demeanor at all times consistently demonstrating Credit Union RISE Values and adhering to the Code of Ethics. Delivers friendly, caring service to internal and external membersPlans, assigns, schedules, evaluates and supervises the day-to-day work of staff; develops and implements work plans to achieve goals and objectives; utilizes resources effectively participates in evaluating work processes and procedures to identify opportunities for improvements; prepares and maintains a variety of records and reports.Greets members; assesses their needs and concerns; takes initiative to develop solutions and follows through to ensure member satisfaction.Serves as a primary resource for Assistant Cashiering Supervisor and tellers by mentoring, providing ongoing training and guidance, and ensuring all changes in policies and procedures are communicated and understood. Provides input to management about employee performance to aid in the completion of performance evaluations and disciplinary actions; establishes performance requirements, coaches and counsels; assists staff with developing personal goals; recommends and implements rewards to recognize performance.Performs routine branch duties such as; assisting with open and closing procedures, ensuring adequate cash levels and maintaining supplies.Develops teamwork and collaborative relationships within the Credit Union. Adheres to all security procedures and maintains strict confidentiality of all member information. Completes training and self-study to achieve and maintain required knowledge of Credit Union products, services and overall operations.Completes required on-line regulatory and compliance training, on a semi-annual basis, including but not limited to; Bank Secrecy Act, Anti-Money Laundering and USA Patriot Act.Sets example through attendance and punctuality.

Huntsville, Al, Us

Possess the knowledge of and ability to ensure processes and procedures were in compliance with local and company policies.Provide excellent member service with every member interaction by being a Trusted Advisor to all membership or potential membersAbility to recognize, understand, and be sensitive to the different perspectives and priorities of member in order to form a trusting relationships and increase Credit Union Membership.Managed the member experience by identifying opportunities, products, and services to improve the member’s financial wellbeing and branch goals. Process and make sound recommendations on loans offered by the Credit Union

Huntsville, Al, Us

Responsible for providing excellent member service by processing members' transactions and requests Cross sold Credit Union's products and services to meet members' needs as well as financial goalsWorked as Safe Deposit Box attendantAssisted with member service requests such as account maintenance; new accounts; and research

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General

Business Administration And Management, General