At APRIL Asia, our team transformed the assistance operations with a focus on optimizing workflows and surpassing SLAs. With more than a year and a half of experience as an Operations Supervisor, my role is to manage the daily activity of our teams in Thailand and Vietnam, while ensuring the continuous improvement of technical skills and operational know-how to achieve our objectives.My background also includes rigorous claims management at APRIL International, where I applied my CRM and analysis skills to efficiently process insurance files.