Shane Grogan Qfa Lib Email & Phone Number

Dublin

Forensic analysis of complex issues from loan sales, dealing with legal and legacy issues in post loan sale transition phase.Coordination of transition services, providing procedural support, legacy data resolution including data protection sensitivities and resolution of complex legal issues arising from loan sales and enforcement scenarios.Forensic Analysis of loan portfolios: conducted detailed investigations to resolve credit and legal issues impinging on loan asset value and recovery value.

Dublin

Managing a portfolio of commercial loans on behalf of NAMA to maximize value recovery through debtor engagement, and preparation of enforcement strategies for non-co-operative debtors in line with NAMA Debtor Business Plans and NAMA issued Guidance Notes and Policies.Enforcement Preparation, Portfolio Management, Team Management.

Dublin

Direct report to Department Head – promoted to set up the Department, recruit new staff, and create loan management procedures and loan review criteria. On the creation of NAMA the CLR Department was merged into the newly created Commercial Banking Department. Key responsibilities included:Preparing €700m of loans for transfer to NAMA as bank’s key relationship to borrowers. Management of loans and security on behalf of NAMA (c. €500m).Induction and training of new managers and executives.Designed and issued management reports of the commercial loan book for cash flow, arrears management and loan reviews.

County Dublin, Ireland

Successfully managed from start to completion the institution’s first mortgage backed promissory notes transaction and first residential mortgage-backed securitisation fund consisting of c. 12,000 loans, raising AAA notes of €800m from a loan pool par value of € 1.2bn.Data Quality Assurance. Data Analysis & Reporting. Portfolio Structuring.

County Dublin, Ireland

Implemented a range of reforms in Account Creation, Call Centre and General Administration teams, improving procedures, documentation and training to enhance service delivery and reduce costs, reduced errors and complaints, and reduce staffing requirements for the department.

County Dublin, Ireland

Identified system anomalies that were causing errors in direct debit payments in a quarter of all residential loan accounts. Reduced unpaid direct debits by over 60%, and introduced written and scripting procedures for direct debit administration.

County Dublin, Ireland

Resolution of critical corporate customer & technical issues and resolution of cases which had developed legal or media involvement. Adviser to frontline technical support as escalation point for PR issues

County Dublin, Ireland

Providing Technical Support phone based service to Large Corporate Clients based in Ireland and the United Kingdom.

Post-Graduate Diploma In Data Analytics, Science In Data Analytics, Level 9 Qualification

Select Modules: Data Warehousing and Business Intelligence (SQL, Python, SSIS, Web scraping, APIs) Strategic ICT Advanced Data Mining Data.

Higher Diploma, Fintech, 1St Class Honours, Level 8 Qualification

1st Class Honours, Level 8 Qualification. Modules included: Financial Analysis, Data Analysis, Cyber Security, Data Governance.

Joint Financial Services Diploma, Banking And Financial Support Services

Qualified Financial Advisor, Finance, General