Kenneth Groom Email & Phone Number

Huntersville, NC, US

- Partnering with Academic customers to provide wing to wing support from tier 1 servicing to renewal/expansion conversations

Charlotte, NC, US

• Created podcast to highlight businesses that are beyond normal; we empower black startup founders by highlighting their journey and the ways their product services customer needs. Focusing on building out content.
• Leveraging Media Tech stack including StreamYard, Descript and Buzzsprout to offer our platform 🌎
• 6 seasons in and counting with multiple sponsorships across seasons
• Paid sponsorship last 4 seasons

St Louis, Missouri, US

Silver Spring, Maryland, US

New York, US

A platform to advance diversity, equity and inclusion in customer success

Murray, Utah, US

• Trusted advisor for strategic health network partnerships on the east coast; develop ongoing relationships with new and existing clients at a senior and operating level. Delivering on data driven patient experience.
• Upgraded Legacy partner to new company platform resulting in 5% increase in adoption rate
• Drove $3M in ARR for a 8% YoY increase while enabling $1B+ in Net Patient Revenue
• Implemented call center A/R segmentation strategies to increase platform financing revenue by 20%
• Diversity and Inclusion council leader for broader company efforts that drive engagement for 20K employees

Boise, Idaho, US

• Manage and develop ongoing relationships with existing and new clients at a senior and operating level.
• Perform as clients trusted advisor based on business acumen, ability to provide strategic counsel with confidence and poise, effective project leadership, ability to coach through conflict, natural EQ and an innate.
• Maintain solid understanding of “big picture” view of client and VisitPay relationship; maintain awareness of future client events and activities that provide new opportunities with VisitPay.

Remote, US

The Sales Brother & Sister-Hood is a group focused on creating growth and offering support for Black sales professionals.

Stamford, Connecticut, US

• Led $20B Field Sales rollout, managed 15-person National Sales team's account prioritization, and developed training curriculum and platforms for field rep growth.
• Responsible for sales team rollout with incremental impact of $400M to the overall credit program
• Execute on sales initiatives for 15 Regional Credit Managers (RCM) (~1.8K locations)
• Develop reporting, dashboards, and insights for visibility into territory performance in Salesforce and Tableau
• Lead a site-wide mentor program connecting cross-functional leadership with phone associates

Stamford, Connecticut, US

• Lead inside sales team of 9 Field Sales Specialist and Support Manager. Build development track along with Field Sales Specialist to help move careers forward and set clear expectations. 4 team members promoted while.
• Managed engagement in nation wide target markets across multiple clients in Retail Card platform( Big Box Retail and Oil & Gas).
• Own Inside Sales expansion efforts to increase portfolio footprint across Synchrony retail partners. Pitched and gained 2 out of 3 expansion portfolios; worked through POC and territory coverage modeling. Tools used to.
• Implemented Click to Call tech within Salesforce CRM to enable improved partner interaction and efficiencies. These changes are leading to +20% improvement in talk time performance and +33% visit volume with partners.

Stamford, Connecticut, US

• Managed standard reporting process. Implemented QA structure to ensure offshore performance accuracy.
• Data analyses using Tableau dashboard, SAS BASE/STAT/GRID, and SQL.
• Generated campaign segmentation for retail and credit specific offers through IBM UNICA. Impacted 100M mail pieces.
• Consulted with client on best approaches for segmentation and reporting accuracy.

San Francisco, California, US

• Quarterly Comprehensive Capital Analysis and Review (CCAR)
• Ad Hoc reporting for Analytics team and Market Risk Officers
• Reduced CCAR quarterly run times by apprx. 3 days (30% time reduction).
• Utilized knowledge of Basel and CCAR FYQ14 requirements to lessen impacts of dynamic regulatory requirements. (Incremental Default risk, Equity, Agency CMBS/RMBS)
• Integrated 3rd party data into WF Market Risk framework to ensure data consistency across quarterly template results (BRS, Bloomberg, Google Finance)
• Migrate template high risk items into daily process to allow for timely report reconcile across daily and quarterly reports

Spartanburg, South Carolina, US

• Created Executive Monthly Risk Report for the companies’ expanding markets using Spotfire
• Extensive work on NPV cash flow and profitability modeling / Price Testing
• Cross portfolio optimization project that highlighted pricing inefficiencies. Reduced internal competition across high risk deep subprime lending portfolios.
• Maximized cross function collaboration across underwriting, IT, and finance, to fulfill ad hoc request
• Data warehouse creation that led to quicker loan analysis turnaround ( 50% reduction in QA timeframe)
• Loan origination to servicing system mapping (CSC)

Charlotte, NC, US

UNCC College of Computing and Informatics (CCI)Assisted the marketing director in preparation for project meetings. RSVPs and pamphlet design. Updated CCI website using Microsoft Publisher.

B.S, Financial Mathematics

Master Of Business Administration - Mba, Organizational Leadership

Expeditioner, Sales Strategy