As a customer success manager at IMPLAN, a leading solution for MRIO economic modeling, I leverage my course work in leadership and over 10 years of experience in the payment technology industry to deliver high-quality solutions that improve financial outcomes and consumer experience for a wide variety of organizations. My core competencies include project management, relationship management, data storytelling, and cross-functional team leadership. I have successfully managed key client relationships with companies such as Lowe's, Walmart, Belk, and several health networks, ensuring their satisfaction and success with products and services. I also leverage my data storytelling skills to communicate complex insights and recommendations to clients and stakeholders, and to showcase the impact and value of IMPLAN's solutions.In addition to my customer success role, I am also a podcaster and a business owner. I founded and host a podcast that highlights businesses that are beyond normal and empowers black startup founders by featuring their journey and the ways their products serve customer needs. Through my work, I aim to share my knowledge, inspire others, and contribute to the growth and innovation of the customer success field.