Kathleen Groom Email & Phone Number

Dunedin, Fl, Us

Clearwater, Florida, United States

1. Requirement Gathering and Analysis: Work closely with stakeholders to understand their business processes, goals, and challenges. Worked on projects with one stakeholder, as well as projects that impacted 5 or more departments and hundreds of stakeholders within the organization. Conduct interviews, workshops, & surveys to gather requirements comprehensively. Analyze these requirements to ensure they are clear, complete, and aligned with the organization's objectives.2. Stakeholder Management: Serve as a liaison between business stakeholders and IT teams. Communicate effectively with al groups so that expectations are managed, and requirements are understood. Facilitate discussions, schedule meetings, negotiate priorities, & build consensus among stakeholders with varying perspectives and interests.3. Documentation: Document requirements, business processes, and solution designs. Create detailed business requirement documents (BRDs), functional specifications, use cases/user stories, and process flow diagrams (Visio), to guide the development and implementation process. Experience with waterfall and hybrid Agile projects.4. Quality Assurance: My previous experience as a Sr. QA Analyst enhances my ability to articipate in quality assurance activities, ensuring delivered solutions meet stakeholders' expectations. Collaborate with testing teams to develop test plans, scenarios, and cases, and validate that the implemented solutions fulfill the defined requirements.5. Change Management: Implementing new IT solutions often involves organizational change. As a certified Prosci OCM Change Practitioner, I understand the importance of facilitating change management by preparing stakeholders for transition, addressing concerns, and providing training and support to ensure smooth adoption of new processes. Maintain accurate timekeeping by project in ServiceNow.6. BRMP: Form lasting relationships with stakeholders inside and outside of the organization.

Clearwater, Fl

1. Business Analyst skills: Gather test requirements, and create documentation explaining the system under test.2. Project Management skills: Manage User Acceptance Testing (UAT) and Process Integration Testing (PIT) like a project: initiating the project, planning, executing, monitoring/controlling and closing.3. Elevated communication skills: Communication with developers, other members of the project team, customers and management. 4. Technical Writing: User guides, project plans, test strategies, software process documentation.5. Customer liaison for communication and requirements gathering.6. Write and execute manual test cases.7. Mentor and train QA members on QA best practices.8. Participate in Requirements and Peer Review meetings.9. Create QA Project Status Reports and timelines.10. Document and evaluate test results and track defects.11. Collaborate with other IT teams to resolve QA-related issues.

Clearwater, Fl

1. Oracle UPK was an easy-to-use and comprehensive content development, deployment, and maintenance platform for increasing project, program, and user productivity. This was a technical position, yet it required proficient communication skills, both oral and written, as well as superb organizational skills.2. I was the lead on all projects that result in the creation of online CBTs for several of the different business units in Pinellas County, including Purchasing, Fixed Assets and Office of Management and Budget. Each business unit uses different software for their specific needs. UPK was used to record the steps conducted to navigate each individual application. 3. In addition, I was an OLM Enterprise Administrator for the Oracle E Business Suite (EBS), used for classroom training. I supported trainers, instructors and students.

Clearwater, Fl

While at Suncoast Hospice, I created online tutorials for nurses and social workers using instructional design software tools such as Articulate Storyline, Engage, and Quizmaker, and SumTotal ToolBook.

1. As a Project Manager at Nielsen, I had the opportunity to work with project teams and associates that were in all parts of the world including the US, Canada, Europe, Greater China, India, Latin American and the Asia Pacific. As a member of the learning organization in this company, I became an expert user of the Learning Management System (LMS), offering support to the Training Coordinator community.2. In this position, I managed each project using Microsoft Project, but was also proficient in all Microsoft Office Suite components. Since I was working with Training Coordinators in several different time zones, my work day was varied. I could have an 11am conference call with colleagues in Europe, or a 10pm call with those in China. I enjoyed this variety, and the opportunity to meet people in different cultures. 3. This position required strong leadership in order to plan, execute and report on each project that was happening outside of this country. Collaboration and teamwork were key!

Oldsmar, Fl

As a member of the SQA team, I was tasked with testing online tutorials and training materials that were distributed to Nielsen employees worldwide. The QA department also made suggestions for revisions that might assist the learner.

Clearwater, Fl

As a Business Analyst and Senior SQA Analyst, I worked closely with software developers on new and existing Payment and Point of Sale (POS) software solutions.Responsibilities included the following:1. Attend industry events and conferences to interact with VeriFone (VFI) customers and determine level of satisfaction with VFI products.2. Test software and make recommendations on functionality.3. Extensive use of testing support software tools, which included documenting and tracking defects using ClearQuest.4. Train Associate testers •5. Train Convenience Store managers and other users on the proprietary Sapphire system and its web based User Interface.6. Follow Software Development Life Cycle criteria.7. Develop, implement and maintain test plans, strategies, and test cases, including defining Pass/Fail criteria.8. Author User Interface (UI) documentation, including UI functionality specifications and user guides.

Ba Environmental Studies, Minor In Fine Arts, 3.98 Gpa

Art History