Robbin Gross Email & Phone Number

As Far As Necessary

The site's assigned goals were to maintain inherited applications, including HTML, C#, and ASP.net. New project assignment was to create forms using MVC3 framework (C#) with bi-directional data flow to SQL database. Revamp outdated websites and perform error validation and user testing for seamless deployment. Utilized Team Foundation Services for cross department's updates, and openly shared information for a healthier IT department. SSRS and SQL procedures are modified via SSMS 2012, and SSDT. These tools permit report designs and publishing reports to web portal. Exposed extensively to Adobe Dreamweaver CC since employed. Long term goal to revamp local HTML code to incorporate interactive design (eliminate table tags)

Administrator to enterprise software on national account. During service manager role I reduced service level breaches by proactively monitoring enterprise incident, request and change management tickets, and send alertd or escalate imminent breaches to facility. Effective in reducing workflow dilemmas by using performance driven metrics, data analysis, and user acceptance testing. Dismantle silos by openingly sharing information across departments. Support collaborative information on SharePoint. Train software applications to large and small groups using various training methodologies.

Charlotte, North Carolina Area

Provide over 7 years of technical (hands-on) server and telecom configuration in the data center and IS department. Engage in project coordination, application management and network administration. Team leader on several new performance driven tracking systems. Technical advisor and troubleshooter for over 500 workstations. Primary I.T.trainer and New Hire facilitator.

Bachelor Of Arts (B.A.), Business Administration And Management, General

Full comprehension of business principles and practices. All courses have an underline message on the importance of business integrity.

Master Of Science (Ms), Telecommunication Management

Emphasis on wired and wireless technologies, SDLC, project and people management.

Software Development, Completed

Six month course on object oriented languages, and incorporating SQL services to extract data