Greg Rothman Email & Phone Number

Gainesville, Florida, US

Trajector guides the underserved and at-risk disabled population in their quest to receive all the disability benefits they medically, legally, and ethically qualify for from both government and private entities.

Glendale, CA, US

• Led three person product team who was responsible for an integrated call center service and two core areas of ServiceTitan - Telecom and Job Booking Contact Experience. ServiceTitan is a vertical B2B SaaS company that.
• Took "Second Chance Leads" service from zero to one. It is a large language model based machine learning solution that reviewed inbound calls and prioritized ones to follow up for additional sales.
• Responsible for integrated call center service and grew revenue 100%+ YoY for two consecutive years.
• Developed service that integrates 3rd-party CCaaS providers with ServiceTitan for customers with centralized contact centers.
• Led cross-functional transactional process improvement kaizen to enhance telecom customer journey.
• Oversaw two agile teams of engineers, product managers, product designers, and QA – one used scrum and the other kanban.

Malvern, PA, US

• Product management, product development and product marketing responsibilities for IoT solutions that consist of hardware, firmware and cloud software and enable large enterprises and SMBs in North America, EMEA and.
• Product owner for enterprise software scrum team that did four major releases and fourteen smaller releases.
• Led design, development, and deployment of a comprehensive customer portal enhancement that was used by over 700 users.
• Worked with strategic customer to design, implement and deploy a mobile app for their field base to use.
• Developed customized roadmap and led its implementation for strategic customer that spent €8M purchasing 46,000 devices.
• Product owner for firmware scrum team that did three releases distributed via over-the-air updates to 80,000 devices.

Atlanta, GA, US

• Led development organization through an agile transformation and managed 8 product owners. Launched two-week mobile application and back-end software releases for an IoT connected car service (Hum by Verizon).
• Launched new product tier that enabled product portfolio to achieve 100% YoY revenue growth.
• Deployed enhancements that caused mobile application’s store rating to double.
• Moved from monolith architecture using proprietary solution to microservice architecture using open-source.
• Established vendor relationship and launched multi-language support for Hum service.
• Directed transition from monthly to two-week releases, co-located off-shore scrum teams that did 40% of development, enhanced system integration testing environment and implementation of lean squads.

Philadelphia, PA, US

• Responsible for VoIP cloud services portfolio - $1B+ in annual revenue
• Launched Fixed Mobile Convergence (FMC) service with integrated mobile app in 2015
• Led effort to enhance sales, value proposition and onboarding experience of FMC service in 2016 resulting in 250%+ increase in app adoption
• Created business plan and requirements for enhanced SMB hosted PBX service
• Launched Voice-to-Text transcription Service (“Readable Voicemail”) accessible via email and mobile app

Holmdel, New Jersey, US

• Responsible for ideation and bringing new products and product enhancements to market. Work with Agile-based Engineering organization.
• Identify, evaluate and implement new revenue growth opportunities.
• Defined process, formed vendor relationships and launched formal usability testing program.
• Established an iterative process for creating product requirements including user interface specification.

Atlanta, GA, US

• Responsible for directing the go-to-market strategy(GTM)/execution, lifecycle management, value proposition and competitive advantage of Cox Business’ IP Voice and emerging Managed Services portfolios.
• Transformed business voice portfolio to position it to exceed long-term revenue goals
• Launched hosted PBX managed service – significantly exceeded first year unit and revenue targets
• Repackaged IP Voice lines from 4 packages to 2 resulting in over 20% connects year-over-year growth
• Redesigned Voice Customer Portal – improved usability and reduced screens from 217 to 79
• Led team that developed and executed GTM plan for SIP Trunking sales launch

• Oversaw application and professional services product management, sales engineering, product knowledge and competitive intelligence. Led team to deliver CLEC VoIP and other managed services to small businesses at.
• Created new professional onboarding team, increasing install fee attachment rate 10 times.
• Managed sales engineering organization of $2.2M cost-center budget and implemented new incentive program, which resulted in 242% annual increase in Sales Engineer field visits.
• Developed and deployed new product-centric company story, gaining adoption for use by 700+ sales people who implemented on appointments.
• Designed and launched product certification program to sales organization, elevating sales knowledge, leading to confident and well-versed sales teams.
• Successfully launched SIP Trunking service, exceeding plan by 184%.

Atlanta, Georgia, US

• Product manage EarthLink's largest product - 65% of 2003 revenue.
• Reviewed P&L and identify opportunities for improving gross margin.
• Created business cases and presented to executive team to gain approval for new projects.
• Managed dial-up acceleration software. Responsibilities include: product management, vendor management and project management.
• Managed dial-up Welcome Kit; over 2 million distributed annually; launched three new versions.
• Created business case and launched project to track feature adoption at an account level.

Atlanta, Georgia, US

• Led cross-functional corporate priority projects and presented monthly status to company executives.
• Managed 30 person team to launch Broadband Online Order Status (OOS) website on time.
• Created new OOS requirements for reporting, sales and customer support applications.
• Within 2 months of launch, 20% of order status inquiries went to the Broadband OOS website.
• Created an OOS financial model and realized a $200,000 cost savings in first six months.
• Managed vendor and 40 person internal team to launch new Windows Web Hosting product-line.

Mba, Strategy, Marketing And Management

Bachelor Of Science - Bs, Computer Engineering