Trajector guides the underserved and at-risk disabled population in their quest to receive all the disability benefits they medically, legally, and ethically qualify for from both government and private entities.

Led three person product team who was responsible for an integrated call center service and two core areas of ServiceTitan - Telecom and Job Booking Contact Experience. ServiceTitan is a vertical B2B SaaS company that strives to be the operating system of The Trades.• Took "Second Chance Leads" service from zero to one. It is a large language model based machine learning solution that reviewed inbound calls and prioritized ones to follow up for additional sales.• Responsible for integrated call center service and grew revenue 100%+ YoY for two consecutive years.• Developed service that integrates 3rd-party CCaaS providers with ServiceTitan for customers with centralized contact centers.• Led cross-functional transactional process improvement kaizen to enhance telecom customer journey.• Oversaw two agile teams of engineers, product managers, product designers, and QA – one used scrum and the other kanban.• Launched text messaging registration service to support the business text messaging industry transition in which the mobile carriers have implemented new requirements and usage fees to help verify and moderate messaging traffic from business phone numbers.

Product management, product development and product marketing responsibilities for IoT solutions that consist of hardware, firmware and cloud software and enable large enterprises and SMBs in North America, EMEA and APAC to effectively and efficiently operate unattended retail locations.• Product owner for enterprise software scrum team that did four major releases and fourteen smaller releases.• Led design, development, and deployment of a comprehensive customer portal enhancement that was used by over 700 users.• Worked with strategic customer to design, implement and deploy a mobile app for their field base to use.• Developed customized roadmap and led its implementation for strategic customer that spent €8M purchasing 46,000 devices.• Product owner for firmware scrum team that did three releases distributed via over-the-air updates to 80,000 devices.• Participated in three transactional process improvement kaizens to remove waste and achieve breakthrough improvements.

Led development organization through an agile transformation and managed 8 product owners. Launched two-week mobile application and back-end software releases for an IoT connected car service (Hum by Verizon).• Launched new product tier that enabled product portfolio to achieve 100% YoY revenue growth.• Deployed enhancements that caused mobile application’s store rating to double.• Moved from monolith architecture using proprietary solution to microservice architecture using open-source.• Established vendor relationship and launched multi-language support for Hum service.• Directed transition from monthly to two-week releases, co-located off-shore scrum teams that did 40% of development, enhanced system integration testing environment and implementation of lean squads.

Responsible for VoIP cloud services portfolio - $1B+ in annual revenue• Launched Fixed Mobile Convergence (FMC) service with integrated mobile app in 2015 • Led effort to enhance sales, value proposition and onboarding experience of FMC service in 2016 resulting in 250%+ increase in app adoption• Created business plan and requirements for enhanced SMB hosted PBX service• Launched Voice-to-Text transcription Service (“Readable Voicemail”) accessible via email and mobile app

Responsible for ideation and bringing new products and product enhancements to market. Work with Agile-based Engineering organization.• Identify, evaluate and implement new revenue growth opportunities.• Defined process, formed vendor relationships and launched formal usability testing program. • Established an iterative process for creating product requirements including user interface specification.

Responsible for directing the go-to-market strategy(GTM)/execution, lifecycle management, value proposition and competitive advantage of Cox Business’ IP Voice and emerging Managed Services portfolios.• Transformed business voice portfolio to position it to exceed long-term revenue goals• Launched hosted PBX managed service – significantly exceeded first year unit and revenue targets• Repackaged IP Voice lines from 4 packages to 2 resulting in over 20% connects year-over-year growth• Redesigned Voice Customer Portal – improved usability and reduced screens from 217 to 79• Led team that developed and executed GTM plan for SIP Trunking sales launch• Led cap and grow effort to migrate from legacy platforms to the IP Voice platform of the future• Worked collaboratively to develop Managed Services strategy and roadmap

Oversaw application and professional services product management, sales engineering, product knowledge and competitive intelligence. Led team to deliver CLEC VoIP and other managed services to small businesses at affordable prices.• Created new professional onboarding team, increasing install fee attachment rate 10 times.• Managed sales engineering organization of $2.2M cost-center budget and implemented new incentive program, which resulted in 242% annual increase in Sales Engineer field visits.• Developed and deployed new product-centric company story, gaining adoption for use by 700+ sales people who implemented on appointments.• Designed and launched product certification program to sales organization, elevating sales knowledge, leading to confident and well-versed sales teams.• Successfully launched SIP Trunking service, exceeding plan by 184%.• Planned and executed business development effort that resulted in 35 IP phone systems from 20 manufacturers becoming interoperable with SIP Trunking service.• Launched fax to email, gaining highest initial penetration in Cbeyond’s history at 20% of base in 1st 8 months.• Led desktop security vendor negotiations, executing agreement for service with 90% gross margins.• Brought Fixed-Mobile Convergence application called Integrated Voicemail to market via Sprint MVNO.

Product manage EarthLink's largest product - 65% of 2003 revenue.• Reviewed P&L and identify opportunities for improving gross margin.• Created business cases and presented to executive team to gain approval for new projects.• Managed dial-up acceleration software. Responsibilities include: product management, vendor management and project management.• Managed dial-up Welcome Kit; over 2 million distributed annually; launched three new versions.• Created business case and launched project to track feature adoption at an account level.• EarthLink Dial-Up won 2004 J.D. Power Award for Highest Customer Satisfaction during tenure.

Led cross-functional corporate priority projects and presented monthly status to company executives.• Managed 30 person team to launch Broadband Online Order Status (OOS) website on time.• Created new OOS requirements for reporting, sales and customer support applications.• Within 2 months of launch, 20% of order status inquiries went to the Broadband OOS website.• Created an OOS financial model and realized a $200,000 cost savings in first six months. • Managed vendor and 40 person internal team to launch new Windows Web Hosting product-line.• Led implementation and wrote requirements for on-time launch of dynamic deal description project.• Led 15 person team and launched new version of Macintosh client software on time.