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Roberto Grouselle Email & Phone Number
Managed Services Manager
at
Konica Minolta Business Solutions Spain, S. A.
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
Managed Services Manager
Location
Madrid, Community Of Madrid, Spain
Company size
Who is Roberto Grouselle? Overview
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Quick answer
Roberto Grouselle is listed as Managed Services Manager at Konica Minolta Business Solutions Spain, S. A., a company with 328 employees, based in Madrid, Community Of Madrid, Spain. AeroLeads shows a matched LinkedIn profile for Roberto Grouselle.
Roberto Grouselle previously worked as Senior Service Delivery Manager at Konica Minolta Business Solutions Spain, S. A. and EMEA Service Delivery Manager at Roche. Roberto Grouselle holds Sistemas De Telecomunicaciones E Informáticos from Salesianos España.
Company email context
Email format at Konica Minolta Business Solutions Spain, S. A.
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Konica Minolta Business Solutions Spain, S. A.
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Profile bio
About Roberto Grouselle
Roberto Grouselle is a Managed Services Manager at Konica Minolta Business Solutions Spain, S. A.. They is proficient in Inglés. Colleagues describe them as "Servion is one of the Service Providers providing services in Customer Experience and Contact Center Management and Support for a large Global Pharma and Life Sciences company. As part of the support Organization, we have 3 Service Delivery Managers managing 3 different regions for our customer and Roberto was managing the Service Delivery for the EMEA region for the customer for close to 3 years. He was instrumental in managing the contractual commitments to our customer, managing the SLAs and continuously improving the Service Delivery with a very high CSAT and NPS Scores. The entire delivery team was based out of India and Roberto adeptly managed the remote support team without any customer escalation. His strong skills are Stakeholder Management, Risk Management and Service Delivery. He would be an asset to any Organization." and "Es un service manager que sabe escuchar, sabe comprender los problemas, ayuda en todo tanto en el trabajo como en la vida privada. El mejor service manager que se puede tener. "
Current workplace
Roberto Grouselle's current company
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Konica Minolta Business Solutions Spain, S. A.
12 roles
Roberto Grouselle work experience
A career timeline built from the work history available for this profile.
Senior Service Delivery Manager
CurrentIT services manager. Key customers retention, renewing and extending existing contracts. Reduced costs and increased turnover by 80% in a period of 18 months. Management of SLAs, suppliers, contracts, budgets... Managed a team of over 60 employees.
Apr 2023 - Present
Emea Service Delivery Manager
Two consecutive renewals guaranteeing more than 8 years of continuity. No financial penalties for service levels throughout the project lifecycle.Responsible for the outsourcing of the contact centre service.Direct relationship with clients, expanding business by identifying new opportunities.Management of a team of more than 30 engineers located in India.
Sep 2019 - Apr 2023
It Project Manager
Leading projects in the cyber-security department.Identity management, internal process audits, service provider coordination, planning...Follow-up with management, reporting and process improvement...
Jan 2019 - Sep 2019
Service Delivery Manager
TELEFÓNICA---------------------Managed national telecommunications infrastructure, providing LAN/WIFI connectivity services across 300+ buildings, remote access, Internet access, and videoconferencing systems. Achieved a 90% reduction in ticket volume and saved €188,000 over two years, maintaining a service availability rate above.
Feb 2008 - Sep 2017
Technical Project Manager
AUNA/ONO---------------------Team leader 5 technicians.Administration of Auna's CORE network infrastructure at national level.Management of SLA's, KPI's, project management, recruitment...
Aug 2004 - Feb 2008
It Manager
Centrica Energía
Design and implementation of the entire IT infrastructure, servers, network electronics, telephony and remote offices.Administration of Active Directory, storage and mail.Responsible for infrastructure purchases, search and negotiation with suppliers.Responsible for recruiting staff for the IT department.Follow-up of the IT department budgets reporting to.
Mar 2003 - Apr 2004
Systems Technician
Responsible for the systems group composed of 4 technicians.Software installation, hardware and software troubleshooting, network troubleshooting.RMA management with direct report to Ireland.Technical coordinator of the merger process with Compaq (merger of two different network infrastructures and systems integration)
Apr 2002 - Mar 2003
Systems Analyst Developer
Lead of a team of 4 technicians. Design of LAN networks. Implementation of the product (invoicing software for POS), modification of the same, using SQL and 4GL at the customer's request.Presentations of the product to the client. Sales work.Training to employees and network administrators.Migration in AENA from MSDOS to NT4.0.
Aug 2001 - Apr 2002
Technical Systems Developer
Development of the company's Intranet from scratch with HTML, Java, JavaScript.Network administration. Documentation development. Installation of computer equipment and troubleshooting.
Jan 2001 - Aug 2001
It Technician
Direct contact with management, resolution of network incidents, printers, hardware... Migration from NT4.0 to 2000.
Jul 2000 - Jan 2001
It Technician
In-store sales service. Resolution of hardware and software incidents. Salesperson of the Month for 3 consecutive months.
Feb 2000 - Jul 2000
Team & coworkers
Colleagues at Konica Minolta Business Solutions Spain, S. A.
Other employees you can reach at konicaminolta.es. View company contacts for 328 employees →
ÓM
Óscar Molina Jiménez
Colleague at Konica Minolta Business Solutions Spain, S. A.Madrid, Community Of Madrid, Spain, Spain
View →
JB
Jose Bravo
Colleague at Konica Minolta Business Solutions Spain, S. A.Málaga, Andalusia, Spain, Spain
View →
JM
José Miguel Zapardiel
Colleague at Konica Minolta Business Solutions Spain, S. A.Madrid, Community Of Madrid, Spain, Spain
View →
JF
Javier Ferreiro
Colleague at Konica Minolta Business Solutions Spain, S. A.Greater Madrid Metropolitan Area, Spain
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JC
Juan Carlos Martínez-Lillo Haro
Colleague at Konica Minolta Business Solutions Spain, S. A.Greater Málaga Metropolitan Area, Spain
View →
FJ
Francisco José Campos Segovia
Colleague at Konica Minolta Business Solutions Spain, S. A.La Cala Del Moral, Andalusia, Spain, Spain
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JM
Jc Martín
Colleague at Konica Minolta Business Solutions Spain, S. A.Greater Madrid Metropolitan Area, Spain
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SS
Salvador Salcedo Roman
Colleague at Konica Minolta Business Solutions Spain, S. A.Andalusia, Spain, Spain
View →
LE
Lorena Espartosa Martínez
Colleague at Konica Minolta Business Solutions Spain, S. A.Madrid, Community Of Madrid, Spain, Spain
View →
JM
Jose Mesa Santos
Colleague at Konica Minolta Business Solutions Spain, S. A.Seville, Andalusia, Spain, Spain
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Óscar Molina Jiménez
Colleague at Konica Minolta Business Solutions Spain, S. A.Madrid, Community Of Madrid, Spain, Spain
View →
JB
Jose Bravo
Colleague at Konica Minolta Business Solutions Spain, S. A.Málaga, Andalusia, Spain, Spain
View →
JM
José Miguel Zapardiel
Colleague at Konica Minolta Business Solutions Spain, S. A.Madrid, Community Of Madrid, Spain, Spain
View →
JF
Javier Ferreiro
Colleague at Konica Minolta Business Solutions Spain, S. A.Greater Madrid Metropolitan Area, Spain
View →
JC
Juan Carlos Martínez-Lillo Haro
Colleague at Konica Minolta Business Solutions Spain, S. A.Greater Málaga Metropolitan Area, Spain
View →
FJ
Francisco José Campos Segovia
Colleague at Konica Minolta Business Solutions Spain, S. A.La Cala Del Moral, Andalusia, Spain, Spain
View →
JM
Jc Martín
Colleague at Konica Minolta Business Solutions Spain, S. A.Greater Madrid Metropolitan Area, Spain
View →
SS
Salvador Salcedo Roman
Colleague at Konica Minolta Business Solutions Spain, S. A.Andalusia, Spain, Spain
View →
LE
Lorena Espartosa Martínez
Colleague at Konica Minolta Business Solutions Spain, S. A.Madrid, Community Of Madrid, Spain, Spain
View →
JM
Jose Mesa Santos
Colleague at Konica Minolta Business Solutions Spain, S. A.Seville, Andalusia, Spain, Spain
View →
1 education record
Roberto Grouselle education
FAQ
Frequently asked questions about Roberto Grouselle
Quick answers generated from the profile data available on this page.
What company does Roberto Grouselle work for?
Roberto Grouselle works for Konica Minolta Business Solutions Spain, S. A..
What is Roberto Grouselle's role at Konica Minolta Business Solutions Spain, S. A.?
Roberto Grouselle is listed as Managed Services Manager at Konica Minolta Business Solutions Spain, S. A..
Where is Roberto Grouselle based?
Roberto Grouselle is based in Madrid, Community Of Madrid, Spain while working with Konica Minolta Business Solutions Spain, S. A..
What companies has Roberto Grouselle worked for?
Roberto Grouselle has worked for Konica Minolta Business Solutions Spain, S. A., Roche, Vodafone, Iecisa, and Ericsson.
Who are Roberto Grouselle's colleagues at Konica Minolta Business Solutions Spain, S. A.?
Roberto Grouselle's colleagues at Konica Minolta Business Solutions Spain, S. A. include Óscar Molina Jiménez, Jose Bravo, José Miguel Zapardiel, Javier Ferreiro, and Juan Carlos Martínez-Lillo Haro.
How can I contact Roberto Grouselle?
You can use AeroLeads to view verified contact signals for Roberto Grouselle at Konica Minolta Business Solutions Spain, S. A., including work email, phone, and LinkedIn data when available.
What schools did Roberto Grouselle attend?
Roberto Grouselle holds Sistemas De Telecomunicaciones E Informáticos from Salesianos España.
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