Hi there! I'm Saikat Roy, a Certified Product Manager with over 1 year of invaluable experience in B2C and B2B service operations at Eureka Forbes LTD, where I served as an Area Service Manager. My role was multifaceted, encompassing team leadership, strategic oversight, and customer-centricity. I successfully managed a team of 200+ professionals, driving service and revenue metrics in Pune. My commitment to maintaining exceptional customer satisfaction levels was unwavering.My experience in business development, marketing research, product understanding, team management, and business communication has helped me to excel in a variety of roles. Currently, I am working as an Area Service Manager at Eureka Forbes LTD, where I plan and implement strategies for improving customer service and satisfaction across the geography. I ensure service deliverables and SLA compliances and am responsible for a service budget of ~2 Cr from 26 Business Partners. In addition, I handle last-level customer escalations and a team of 50+ stakeholders. During my time at Eureka Forbes, I have honed my skills in MS Excel, Power BI, and Google tools.Before my current role, I worked as a Marketing Research Intern at Urban Lifestyle Redefined, maintaining status reports for client projects, collaborating with team members to help expand marketing channels, and creating a funnel for probable vendors in UAE. I was also tasked with a special project on finding the best location for an eco-resort in India, where I used my skills in qualitative surveys, quantitative data evaluation tools (AHP), and MS Excel.Before that, I worked as a Technical Recruiter at Lancesoft Pvt Ltd, where I sourced, screened, scheduled, interviewed, selected, negotiated, and closed 7 scientific job offers during my stint. I used job boards, ATS, and LinkedIn recruiter tools to support my work.I hold an MBA in Marketing and Operations Management from Jaipuria Institute of Management, Jaipur, and a B.TECH in Mechanical Engineering from KIIT University, Bhubaneswar. Additionally, I have certifications in Product Management from Duke CE and Upgrad, and Advanced Excel from Udemy.In my free time, I am an automotive enthusiast and enjoy learning about watches and history. I also love playing outdoor sports.If you would like to learn more about me or discuss potential opportunities, please do not hesitate to connect with me on LinkedIn or via email at sktroy36@gmail.com.