Saikat Roy Email and Phone Number
Hi there! I'm Saikat Roy, a Certified Product Manager with over 1 year of invaluable experience in B2C and B2B service operations at Eureka Forbes LTD, where I served as an Area Service Manager. My role was multifaceted, encompassing team leadership, strategic oversight, and customer-centricity. I successfully managed a team of 200+ professionals, driving service and revenue metrics in Pune. My commitment to maintaining exceptional customer satisfaction levels was unwavering.My experience in business development, marketing research, product understanding, team management, and business communication has helped me to excel in a variety of roles. Currently, I am working as an Area Service Manager at Eureka Forbes LTD, where I plan and implement strategies for improving customer service and satisfaction across the geography. I ensure service deliverables and SLA compliances and am responsible for a service budget of ~2 Cr from 26 Business Partners. In addition, I handle last-level customer escalations and a team of 50+ stakeholders. During my time at Eureka Forbes, I have honed my skills in MS Excel, Power BI, and Google tools.Before my current role, I worked as a Marketing Research Intern at Urban Lifestyle Redefined, maintaining status reports for client projects, collaborating with team members to help expand marketing channels, and creating a funnel for probable vendors in UAE. I was also tasked with a special project on finding the best location for an eco-resort in India, where I used my skills in qualitative surveys, quantitative data evaluation tools (AHP), and MS Excel.Before that, I worked as a Technical Recruiter at Lancesoft Pvt Ltd, where I sourced, screened, scheduled, interviewed, selected, negotiated, and closed 7 scientific job offers during my stint. I used job boards, ATS, and LinkedIn recruiter tools to support my work.I hold an MBA in Marketing and Operations Management from Jaipuria Institute of Management, Jaipur, and a B.TECH in Mechanical Engineering from KIIT University, Bhubaneswar. Additionally, I have certifications in Product Management from Duke CE and Upgrad, and Advanced Excel from Udemy.In my free time, I am an automotive enthusiast and enjoy learning about watches and history. I also love playing outdoor sports.If you would like to learn more about me or discuss potential opportunities, please do not hesitate to connect with me on LinkedIn or via email at sktroy36@gmail.com.
-
Product Management Content SpecialistAccredian Sep 2024 - PresentGurugram, Haryana, India -
Product Manager-AssociateAccredian Mar 2024 - Sep 2024Pune, Maharashtra, India -
Market Research AssociateDista Feb 2024 - Mar 2024Pune, Maharashtra, India -
Area HeadEureka Forbes Ltd Oct 2022 - May 2023Pune, Maharashtra, India• Planned and implemented strategies for improving customer service and satisfaction across geography.• Ensuring service deliverables and SLA compliances.• Responsible for a service budget of ~2 Cr from 26 Business Partners.• Process review and optimization.• Ensuring fluid cross-functional communications to run the network smoothly.• Handling last level customer escalations.• Handling a team of 50+ stakeholders.• Tools used - MS Excel, Power BI & Google tools. -
Management TraineeEureka Forbes Ltd May 2022 - Oct 2022Pune, Maharashtra, IndiaWorking as a management trainee in the Service operations vertical. My duties include keeping a close eye on the KPI's for our business partners and responsible for implementing programs to churn out efficiency and uplifting the revenue. -
Marketing Research InternUrban Lifestyle Redefined May 2021 - Sep 2021United Arab Emirates• Maintained status reports for client projects. • Collaborated with team members to help expand marketing channels. • Created a funnel for probable vendors in UAE and also contacted to find a perfect fit. • Tasked with a special project on Finding the best location for an eco-resort in India • Tools used - Qualitative surveys, Quantitative data evaluation tool (AHP) and MS Excel -
RecruiterLancesoft, Inc. Jan 2019 - Jul 2019Herndon, Va• Duties include sourcing, screening, scheduling, interviewing, selection, offer negotiations, and closing.• Conduct talent market analysis and recruiting blitzes.• Formatted, corrected and improved resumes for submittal.• Prioritized, wrote, and posted job submittals to job boards.• Leveraged a wide range of sourcing / recruiting techniques.• Utilized internet based recruiting tools, such as Monster, Dice, CareerBuilder, and applicant tracking system (ATS), as well as cold calling, database searching, and networking to recruit new candidates.• Efficaciously sourced, recruited, screened, and qualified exceptional candidates ranging from a lower level to higher level positions which include Production/ Manufacturing Operator/ technicians, and project managers/ directors ranging from various positions
Saikat Roy Education Details
-
Mechanical Engineering
Frequently Asked Questions about Saikat Roy
What company does Saikat Roy work for?
Saikat Roy works for Accredian
What is Saikat Roy's role at the current company?
Saikat Roy's current role is Product Management @ Accredian | Product enthusiast.
What schools did Saikat Roy attend?
Saikat Roy attended Duke University, Jaipuria Institute Of Management, Kalinga Institute Of Industrial Technology, Bhubaneswar.
Not the Saikat Roy you were looking for?
-
Saikat Roy
Bengaluru -
Saikat Roy
Bengaluru -
-
Saikat Roy
Resource Manager - Digital Engineering (Bfsi) - @Ltimindtree || Executive Program Management Office @Lti- Larsen & Toubro InfotechKolkata -
Free Chrome Extension
Find emails, phones & company data instantly
Aero Online
Your AI prospecting assistant
Select data to include:
0 records × $0.02 per record
Download 750 million emails and 100 million phone numbers
Access emails and phone numbers of over 750 million business users. Instantly download verified profiles using 20+ filters, including location, job title, company, function, and industry.
Start your free trial