Paul Johnson Email & Phone Number

Boston, MA

• Directed a project to develop and deliver a client-required security assessment to demonstrate effective security controls and investment
• Developed information security and IT policy and procedure documentation to ensure compliance with ISMS and client requirements

North Andover, MA

• Created and staffed dedicated teams for account management, project management and information security to improve customer satisfaction, retention, efficiency, compliance and client data security
• Senior executive responsible for customer success and operations including consulting, client support, account management and implementations
• Executive relationship lead responsible for client strategy, implementations and service for the $20B+ global leader in the car rental industry
• Led contract and pricing negotiations with vendors and partners resulting in improved contractual terms and significant reductions in capital and operating expenses
• Improved employee recruiting and retention by changing the interview process, training managers and staff and enhancing our vendor relationships
• Increased cash flow by improving collections effectiveness, check processing efficiency and implementation of a web-based payment portal

Newburyport, MA

• Conducting strategic assessments and due diligence on business opportunities in IT services, data analytics/business intelligence and leadership consulting
• Performed technology advisory and consulting services to improve infrastructure design for a world-class mental health facility
• Consulting with a healthcare service startup on engagements and business planning in compliance and information security services

North Reading, MA

• Responsible for driving the strategy and delivery of the firm’s technology products and services
• Led the migration of the company’s industry-leading SaaS product from public cloud to a private cloud platform realizing operating savings and security/privacy improvements
• Organized a team of specialists across the parent company enterprise to focus and launch a new product development initiative
• Conceived, authored the business plan and led the project to design and deliver a custom workflow and document management system to operate the core services of the organization
• Collaborated with IT executives across the parent company to align staffing, architecture and security plans in order to improve scale and agility for the enterprise while reducing risk
• Organized and directed security initiatives to identify and close gaps in SOX, CMR-17 and HIPAA compliance

Boston, MA

• Functioned as the Chief Information Officer and Chief Information Security Officer for the global IT operations of the firm
• Led a service recovery effort to professionalize and standardize the IT operations of the firm as they crossed the $100M revenue threshold.
• Reorganized the IT team to better serve the multiple internal and external client demands of the firm.
• Re-integrated IT customer service and operations into the international units of the firm in order to improve technology alignment and international customer satisfaction.
• Led the consolidation and relocation of the corporate headquarters, including development and deployment of all new network and telephony infrastructure with onsite and remote call center capabilities - universally.
• Directed projects to dramatically improve information security and disaster recovery capabilities.

• Performed enterprise-level risk assessments to identify security vulnerabilities and develop risk mitigation strategies.
• Developed documentation, policies and procedures for an ISO 27001 compliant Security Management System for IT services in a $10 billion enterprise.
• Designed and reviewed project plans for systems redundancy, disaster recovery and fault tolerant systems implementations.
• Achieved ITIL V3 Foundation Certification.

• Won several multimillion dollar contracts with the UK National Health Service for Health Coaching, Clinician Support, and Medical Informatics services.
• Engineered the partnership and intellectual property licensing with Accenture for operations in Germany, serving one million members.
• Directed the successful sale for the first condition management program in France to CNAMTS, France’s National health insurer.
• Led new product development efforts to adapt our U.S. offerings for multiple foreign market opportunities.
• Pursued successful opportunities with healthcare leaders in Spain, Australia, and Canada.

• Working closely with the Chairman and operations executives; created new strategies, tools, and service offerings to become the leader in Condition Management Services in the U.S.
• Led a multimillion dollar development effort to identify and implement next generation call center and health management applications to support the firm’s new strategic direction; delivered on time and on budget.
• Achieved HIPAA compliancy ahead of schedule in collaboration with team members in legal and operations.
• Directed all facility and technology efforts in opening four new call centers throughout the U.S. and a new corporate headquarters.
• Negotiated over $2M in cost savings through pricing agreements with contractors and hardware and software vendors.
• Directed the selection, design, and build out of physical and technical infrastructure to host the services and data for over 15 million individuals.

• Directed the three-month project to prepare the physical plant, technical platforms, and operations to service a 1,000% increase in customers overnight.
• Led a 90-day implementation of highly customized Siebel Call Center applications.
• Implemented the firm’s web-facing multimedia health service.
• Maintained high standards of professional service, security, and availability during an extended period of high growth by recruiting and directing a team of technicians, developers, and IT managers.

• Founded an internal startup venture to broaden the scope of business services to include computer, network, and information security.
• Developed business from concept to a group profitably competing with major international consulting firms.
• Established trust and credibility with clients and within the parent company to become the principal authority on technical security issues and their solutions.

• Managed IT service operations across 16 regional offices and 250 client sites
• Improved employee productivity, communication, and operating efficiencies through implementation of a custom developed corporate-wide application platform.
• Dramatically increased internal and external customer satisfaction to highest levels in IS group history by improving availability, responsiveness, and competency of the IS staff.

• Roles included IT Project Management and Financial Analyst

Mba, High Tech Business Management

Ba, Economics & Psychology

Education record