CIO/CTO services for Banking and Capital Markets, Wealth and Asset Management, and Insurance institutions. Led comprehensive analyses and strategic initiatives, optimizing business processes and driving cost reduction through technology modernization, automation, and IT asset rationalization; crafted impactful go-to-market strategies and proposals for diverse engagements, including organizational resiliency, business separation, data platforms benchmarking, and cloud adoption.- Tech Transformation and Modernization Strategy- IT Merger & Acquisition / Post Merger Integration - Planning and Execution- IT Cost Optimization- Vendor ManagementSkills: Business Development · Go-to-Market Strategy · Cross-functional Team Leadership · Business Strategy · IT Strategy · IT Financial Analysis · IT Operating models · Strategic Thinking · Story Boarding · Executive Level Communication · Value Chain Analysis and Customer Journey · KPI planning · IT Divestiture Planning · TSA(Transition Service Agreement) Planning · Application Rationalization · Vendor Rationalization · IT Benchmarking · Market Research · Capability and Maturity Analysis · Coaching & Mentoring · Hybrid Infrastructure/Cloud Planning · Project Management Office · Root Cause Analysis · Process Improvement · Applied Generative AI · Data Analysis · Cost Optimization

Streamlined and automated mission critical business processes by leveraging Oracle Utilities solutions.

Trusted professional adept at seamlessly integrating complex meter-to-cash processes across on-premise, cloud, and hybrid systems for major utility corporations; excels in building impactful relationships, facilitating meetings, tracking project progress, and implementing transformative processes for enhanced operational performance and talent transformation.Skills: Process Improvement · Stakeholder Management · Cross-functional Collaboration · Payments · Customer Care and Billing · Fieldwork Services · Project Management · Solution Designer · Process AutomationCertifications: - Oracle Customer Care and Billing 2- Customer Cloud Services Customer Care and Billing (CCB), Meter Data Management (MDM), Smart Grid Gateway(SGG), Work and Asset Management (WAM), Service Order Management (SOM), Operational Device Management (ODM), Mobile and Workforce Management (MWM)

Led implemention of data integrity systems automated controls and business intelligence reporting for Fortune 500 clients in the medical insurance and finance sectors, leading end-to-end project implementation through collaboration with internal and external teams; conducted brainstorming sessions, facilitated process improvement, and drove change management by providing training to business stakeholders in executing recommended solutions.Skills: Process Improvement · Business Intelligence Dashboards · Change Management · System Designing · Process Automation

Medical Business Associates, Inc. provides fraud detection and prevention, auditing, consulting and training services to healthcare providers, employers, payers, patients, government agencies and attorney.Designed end-to-end business process flows to build fraud detection frameworks. Delivered software requirement specifications to digitize paper-based fraud detection and prevention system. Recommended cost-efficient, feasible and sustainable software and infrastructure solutions

Expertly managed the department's website, overseeing content management tools, ownership of IT assets, and vendor selection; demonstrated technical proficiency by restoring servers, building secure HIPPA compliance file-sharing servers, and designing robust disaster-recovery and business continuity plans for IT infrastructure.Skills: Software troubleshooting · Hardware troubleshooting · Content Management · Website Maintenance · Business Continuity Setup· Server Deployments

Analyzed the impact of a nationwide Text4Baby program at a particular clinicFacilitated workshops to understand the clinic work-flow and patterns of patient behavior. Performed T-test and Anova analyses on 8145 datasets using SPSS statistical software. Recommended process improvements to increase patient adaptability and overall effectiveness of the programSkills: Data Analysis · Requirements Gathering · Root Cause Analysis

As a Subject Matter Expert (Level 3 Support Engineer) in a client engagement with one of the world's most valuable companies, I led a 10-member team to enhance services, resolve technical issues, and manage daily operations, ensuring a remarkable 98-99% compliance with Service Level Agreements. I demonstrated proficiency in handling databases, servers, mass application deployments, RAID backups, and played a crucial role in facilitating daily offshore meetings with client FTE Senior Engineers and Datacenter engineers, showcasing expertise in Recovery Management and SQL server troubleshooting.Skills: Software troubleshooting · Hardware troubleshooting · Scripting · DataCenter Maintenance · Database recovery · System Recovery · RAID · Project Management · Shift Leader