Handling various social media accounts and the Facebook and Discord community, charting advanced Social Media strategies that benefit the audience and profit our partners. 🔥

I had joined PitchGround in Aug-2021 & my major responsibilities were- Set and implement social media and communication campaigns to align with marketing strategies- Provide engaging text, image and video content for social media accounts- Respond to comments and customer queries in a timely manner- Monitor and report on feedback and online reviews- Organize and participate in events to build community and boost brand awareness- Coordinate with Marketing, PR and Communications teams to ensure brand consistency- Liaise with Development and Sales departments to stay updated on new products and features- Build relationships with customers, potential customers, industry professionals and journalists- Stay up-to-date with digital technology trends

I am a tech enthusiast. Even though I am not from a technical background my interest drove me to learn the latest skills. I learned little coding, WordPress designing, landing page designing, copywriting. Then jumped into digital marketing, as I already had sales & marketing experience in the network marketing field which helps me to understand how to convert online sales through internet marketing strategies. Started working as a freelance to gain knowledge & keep myself engaged in what makes me happy doing. Later we (me & my friend) started SWS aka Startup Web Solution & then the freelance journey began. At Startup Web Solution, we provide one of the most effective & affordable Web Design & Development, Digital & Video Marketing Services. Getting online is easy.Succeeding online is a different story.

Got the opportunity to become a Learning Manager & my core responsibilities were;✔️ Preparing Training calendar as per requirement from Ops & HR teams.✔️ Create SOP's & process-related documentation.✔️ Schedule training & meetings.✔️ Take updates from Line Trainers or subordinates.✔️ Take transition calls , prepare documetaions & forward it to the training director.✔️ Performing monitoring coaching sessions to identify training needs, conducting refresher’s and develop improvement action plan for trainee.✔️ Managing attrition/retention during training.✔️ Updating process updates, quality parameters & system enhancements.✔️ Accountable for training deliverables like yield, training quality and training on time when training a new hire batch.✔️ Coordinating with Assistant Manager/Manager Training to create training modules and updating training modules basis on updates.✔️ Maintaining Daily, weekly & monthly MIS reports for the training team✔️ Working closely with Ops and Quality team designing action plans to plug areas of opportunity.✔️ Involving in developmental / refresher / Recursive Training for existing staff when batches are not there & assigning tasks to line trainers.✔️ Addressing issues of an agent either in training or in OJT and interacting with different departments to get resolution.✔️ Conducting regular dipstick audits to ensure teams are upto date and following the updates provided.✔️ Updating KMS with the changes that happen in the process and drive usage of the same.✔️ Ensuring that there are no HIPAA violations and adhere to the ISO guidelines and also training new hires on HIPAA and ISO requirements

Promoted as Process Trainer - RCM ( US Healthcare) equivalent to Team Leader's role. My core responsibilities involved ;✔️ Conducting Process and Product training for new hire batches.✔️ Responsible for handling client calls during process transitions & creating process-related documents , manuals & SOPs'✔️ Conducting training on pre-process, process & systems for new hires as well as refresher training for existing staff.✔️ Conduct daily team briefings, discuss current issues and targets, communicate performance-related issues and client updates with the team✔️ Analysis for the team members and identifying training needs for the team communication thereon conducting refresher training sessions at least once in two weeks or as needed.✔️ Preparing weekly and monthly deck reports which are needed to the higher management for various analysis.✔️ Constant monitoring of team performance with timely evaluation and feedback to the management✔️ Counseling the team on regular basis for minimizing absenteeism and rate of attrition along with effective grievance handling✔️ Introduce and refine measures supporting and enhancing quality on the production floor✔️ To appraise the performance of the team members at regular intervals

This is the turning point of my corporate carrier. when I promoted as Line Trainer equivalent to team coach's role. My responsibilities involved ;🟢 Developing Training Material – EPM based and specialty specifics.🟢 Developing and maintaining SOP’s & Manuals for different processes.🟢 Developing question papers sets for process specific & also for IJP’s.🟢 Develop check lists, action plan for better quality working & process enhancement.🟢 Experienced on content authoring tool (LMS, Video Editing, Doodle Videos, Whiteboard & Explainer Videos)

This was the exciting learning phase of my US health care carrier. Then I got a chance to apply for an IJP & I got promoted as a Line Trainer within a short period of time, which was hardly by anyone, especially fresher my circle. Tat was the shift to my carrier & my new journey has started..

After getting confirmed in the company within 6 months, my next journey started with learning new processes, handling different task & reporting. Later after 2 years I got promoted as Senior Associate. These 2 years was a complete upskilling phase for me where I learned in & out about payment posting domain including lockbox posting , ERA posting , Credit Balance, resolving task & tickets along with interpersonal skills like team handling, coaching to the new folks, preparing reports & records , mentoring, emailing, escalation handling , improving communication & process knowledge.

I joined IKS as trainee associate on 9th April 2012 , a fresher entered to US healthcare. It was exciting to get into the unknown field with mindset of learning lot more new things. Had a process & product training , completed OJT phase & hit on the floor in payment posting LOB. I promoted as Associate after 6 months of the promotion.

I became Marketing Manager in this fiscal year. This was the turning point of interpersonal skills. I learned a lot. Handled big team, mentored them, coach them. Met with different personalities, families, different levels of persons. I learned how to interact with each one calmed manner, how to handle queries & questions, how to pitch & so many things actually which shaped me a lot.

Next year I got promoted as Superior Field Officer (SFO) where I handled the team of 7 RFO & their subordinates. This was very challenging for me to coach, mentor & train the team & their subordinates. We also achieved a big collection the entire year. A few of my team members also won some exciting prizes on their collection targets.

I promoted as Recruiting Field Officer (RFO) where I recruited & successfully handled a team of 7 sales representatives. Working in Pancard Club's Ltd gave me a good experience of managing the team and efficiently handling the customers. We as a team successfully collected 25+lcs in fixed schemes & near about 75k in recurring schemes. This was a great achievement by my team members & we were also got rewarded by the Cheif Development Managers.

I joined Pan Card Clubs Limited to earn & learn. I wanted to polish my sales & marketing skills along with communication & convincing. I was working for part-time perks which can fulfill my personal & other educational expenses. It was very extra ordinary experience with PAN Card Club Ltd. Daily interaction with the new peoples and converting them into positive customers for the sales. In the first year of my joining, I had successfully collected near about 2lc+ in terms of fixed schemes & 20k in recurring scheme. It was network marketing is a business model that depends on person-to-person sales by independent representatives, often working from home. A network marketing business may require you to build a network of business partners or salespeople to assist with lead generation and closing sales.

Roles & Responsibilities:✔️ Handling inbound calls from Service User’s (VIP Postpaid customers) regarding the information on existing & new product & services.✔️ Worked on customer’s escalation & treat them in a pleased manner with end to end resolution✔️ Solving online queries of Customers regarding their Account, Billing, Network, Roaming, Plan & Packs etc