Gustavo Godoy Email & Phone Number

Curitiba, Paraná, Brasil

Como especialista em atendimento nível 1 atuo no primeiro nível de contato com os clientes. Utilizo princípios de escuta ativa, empatia e rapport para proporcionar uma experiência agradável ao cliente e fortalecer o relacionamento. Utilizo meu conhecimento técnico para resolver de forma rápida as requisições apresentadas, de acordo com os principios da experiência effortless, adequando a comunicação às necessidades e interesses do cliente.

Curitiba, Paraná, Brasil

Atendimento de demandas diversas, como configuração de URAs Asterisk via Visual DialPlan, apoio na elaboração de bots via NodeRed, alteração em código de pipelines, verificação de servidores, configuração de monitoramento, suporte nível 2, entre outras.

Curitiba, Paraná, Brasil

Como líder do setor sou responsável em promover um ambiente de aprendizagem aos meus colegas, apoiando os mesmos em demandas mais complexas, repassando conhecimentos em Linux, telefonia VoIP e redes, além de contribuir com o desenvolvimento deles em softskills relacionadas ao atendimento ao cliente.

Curitiba, Paraná, Brasil

Linux admin; Linux, SIP/Asterisk and networking troubleshooting; B2B level communication

Curitiba, Paraná, Brazil

Responsible for training residential and enterprise support teams. Idealizer and administrator of the organization's knowledge base. Responsible for a wide range of technical and administrative tasks, like managing and configuring the tests lab, aligning processes, creating or implementing support tools, etc.

Opened the department, creating the processeses and tools. I developed a system for automated configuration and testing of ONTs, doubling the productivity. Responsible for configuring and testing ONTs, RouterBoards, antennas and other network equipments.

Customer service for corporate accounts, handling of open tickets, critical cases (retention and Reclame Aqui), assistance for Tier 1 agents and field technicians. Basic network diagnostic with WinBox and ONT configuration using U2000.

Curitiba Area, Brazil

Outsourced work for NOVA. Multi channel technical support. Technical communication for a broad public was a fundamental part of my job. I created an internal knowledge base for our team and developed a tool that helps agents to write standardized records.

Outsourced work for SANEPAR. Responsible for providing accurate information and properly handling requests while ensuring the customer satisfaction.

Curitiba Area, Brazil

Responsible for internal and external customer service for the university's department of mathematics, besides miscellaneous administrative tasks like management of internal spreadsheets, archiving documents and basic maintenance of the space.

Curitiba Area, Brazil

I've participated in a research project about the use of tools like Excel and WinPlot in math education, later presenting the results of my work in the XX Seminar of Scientific Initiation in the Technological University Federal University of Technology of Paraná.