David Grubbs Email and Phone Number

Retail sales, direct sales, and community events leader - Promoted

Comcast brings together the best in media and technology. We drive innovation to create the world’s best entertainment and online experiences. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. Job Summary:Responsible for working in conjunction with Area Director, Region, and Division staff to develop, implement, and measure sales and marketing programs and initiatives in a timely manner. Programs are designed to meet/exceed subscriber and cash flow projections in a competitive marketplace.- Works with Region and Division partners to support and ensure sales results in the direct sales channels by means of effectively deploying defined sales programs and identifying best practices and process improvements to share across the Region/Division.- Supports identification and use of defined key productivity metrics which measure/define the criteria of success for sales teams. - Ensures Supervisors and Representatives are clear on daily, weekly, and monthly objectives with a full vision of year-end department goals. Requires that all supervisors and representatives are trained in accordance to the appropriate learning plans including classroom, coaching, simulations, elearning modules, and others as directed.- Ascertains that all Supervisors and Representatives are fully knowledgeable on Comcast product offerings, branding messages, and current offers/promotions.- Works with IT and other departments to ensure appropriate sales routing and assignments are distributed, validated, and reported.- Proven track record of achieving and surpassing sales quotas via managing by metrics, coaching, and performance management.- Proven ability to effectively partner and build consensus across functional areas.- Consistent exercise of independent judgment and discretion in matters of significance.

Split roles: Cable Store Manager and Outside Sales Manager responsible for 3 Supervisors, and 40 frontline employees.Responsible for overseeing all customer service center operations. Manages all phases of the customer service center environment and team to achieve and exceed financial targets and customer satisfaction scores. Delivers tight operational and financial controls in a cost- effective manner. Hires, coaches, and evaluates customer service center personnel based on performance standards. Develops personal performance plans with Customer Service Center Employees and provides continuous performance feedback and quarterly performance plan reviews. Develops processes and procedures to drive department efficiencies, assist in development, and meeting of, departmental budget. Manages team which may include exempt and non-exempt employees. Provides subject matter guidance to employees as required.Core Responsibilities:- Works with senior management to improve the cost-effectiveness of the operations. Conduct and maintain regular sales channel analysis, reporting, and benchmarking for the purpose of continually improving sales productivity, cost per acquisition, and quality of sale.- Motivates Representatives to achieve sales and compliance results.- Develop annual sales channel budgets and monthly forecasts for sales performance expectations, commissions, expenses, and other special projects.- Develop and facilitate the use of coordinated, comprehensive, and effective sales collateral and POP display advertising.- Coordinate with Leadership & Development personnel to initiate and sustain effective sales channel training and development programs.- Develop and implement regional sales incentives to meet and exceed RGU growth objectives. .- Evaluates current processes, procedures, and overall efforts for improvement and innovation.- Communicates business initiatives, sales, service, performance standards, and goals.